More Web Proxy on the site http://driver.im/

research-article

Knowledge Management in Distance Education: an Exploratory Case Study with Group Storytelling Approach

Authors:

Maria Teresa A. Gouvêa,

Flavia Maria Santoro,

Claudia Cappelli,

Mariano PimentelAuthors Info & Claims

KMO '16: Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society

Article No.: 38, Pages 1 - 8

https://doi.org/10.1145/2925995.2926000

Published: 25 July 2016 Publication History

Abstract

Storytelling is an important tool to transfer tacit knowledge that has been increasing its usage in organizations and education. The externalization of knowledge (the conversion of tacit in explicit knowledge) is effectively one of the great challenges of knowledge management. Tacit knowledge is associated with personal experiences and represents the subjective knowledge that is often difficult to be formalized or explained. Group Storytelling is an important approach to help in externalization tacit knowledge through collaborative construction of stories. This paper presents an exploratory case study with tutors of an online course, whose results showed that it is possible to capture the tacit knowledge through this technique with computer system support.

References

[1]

Rodrigues, M. V. (2013). Knowledge Management and Organizational Culture. IBMEC Educational Group, Rio de Janeiro, Brazil.

[2]

Perret, R., Borges, M. R. S. e Santoro, F. M. (2004). Applying Group Storytelling in Knowledge Management. In International Workshop on Groupware (CRIWG). Berlin: Springer-Verlag, v. 3198, pp. 34--41.

[3]

Nonaka, I., Takeuchi, H. (1995). The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, New York.

[4]

Robbins, S. P. (2011). Organizational Behavior. Pearson Prentice Hall, 14 ed., São Paulo, Brazil.

[5]

Tobin, P. K. J., Snyman, R. (2008). Once Upon a Time in Africa: a Case Study of Storytelling for Knowledge Sharing. In Aslib Proceedings, 60(2), pp. 130--142.

[6]

Davila, G. A. et al. (2014). The Knowledge Management cycle in practice: a Study in Santa Catarina Business Centers. In International Journal of Knowledge Engineering and Management (IJKEM), 3(7), pp. 43--64.

[7]

Braga, B. F. B. (2016). Modeling Stories for Conceptual Model Validation. Master Dissertation, Federal University of Espirito Santo, Brazil.

[8]

Gandelman, R. T., Santoro, F. M. (2010). Designing Training Content through Group Storytelling. In Proceedings of The 14th Computer Supported Cooperative Work in Design. IEEE, v. 1, pp. 689--694.

[9]

Brusamolin, V. (2011). The insertion of narrative discourse in the information cycle and its impact on organizational learning. Doctoral Thesis, University of Brasilia, Brazil.

[10]

Denning, S. (2006). Effective Storytelling: strategic business narrative techniques. Strategy & Leadership, 34(1), pp. 42.

[11]

Carvalho, M. G. P. et al. (2010). TellStory-Analyzer: Um mecanismo para aprimorar a externalização do conhecimento. In 6th Brazilian Symposium on Information Systems, Marabá, Pará, Brazil.

[12]

Borges, M. (2011). Collective Knowledge. In Collaborative Systems, Pimentel, M. and Fuks, H. (Org). Elsevier, Rio de Janeiro, Brazil, pp. 186--205.

[13]

Santoro, F.M., Brezillon, P. (2006). The Role of Shared Context in Group Storytelling. In Computing and Informatics, v. 25, pp. 1001--1026.

[14]

Costa, A.M.N; Pimentel, M. (2011). Collaborative systems for a new society and a new human being. In Collaborative Systems, Pimentel, M. and Fuks, H. (Org). Elsevier, Rio de Janeiro, Brazil, pp. 3--15.

[15]

Fuks, H., et al. (2011). Theories and collaboration models. In Collaborative Systems, Pimentel, M. and Fuks, H. (Org). Elsevier, Rio de Janeiro, Brazil, pp. 16--25.

[16]

Gonçalves, J.C.; Santoro, F.M.; Baião, F.A. 2013. Story Mining: Process discovery through storytelling and text mining. BPM Global Trends, Rio de Janeiro, Brazil, pp. 9--13.

[17]

Schneider, D. S.; De Souza, J. (2015). Engaging citizens with news stories through social curation: A design research project. In 14th Brazilian Symposium on Human Factors in Computing Systems, Bahia, Salvador, Brazil.

Digital Library

[18]

Confort, V. T., Revoredo, K., Baiao, F.A., Santoro, F.M. (2015). Learning ontology from text: a storytelling exploratory case study. In Proceedings of the 10th International Conference on Knowledge Management in Organizations, Maribor, Slovenia, Springer, Switzerland, v. 224, pp. 477--491.

[19]

Bernal, L. L. R., García, V. H. M., Quintero, J. F. L. (2015). Knowledge Management and Intellectual Capital in a University Context. In Proceedings of the 10th International Conference on Knowledge Management in Organizations, Maribor, Slovenia, Springer, Switzerland, v. 224, pp. 741--753.

[20]

Laporti, V., Borges, M. e Braganholo, V. (2009). Athena: A collaborative approach to requirements elicitation. Computers in Industry Journal. Elsevier, v. 60, 367--380.

Digital Library

[21]

Costa, P., Araujo, E., Borges, M.R.S. (2009). A new approach to design process by stories construction. In 3rd Brazilian Workshop on Business Process Management, Fortaleza, Ceará, Brazil.

[22]

Silva, S.A. (2006). Modeling of Alternative Process Conflict using the Storytelling Technique. Master Dissertation, Technical University of Lisboa, Portugal.

Cited By

Seghroucheni OAchhab MLazaar M(2023)Systematic Review on the Conversion of Tacit Knowledge2023 7th IEEE Congress on Information Science and Technology (CiSt)10.1109/CiSt56084.2023.10409884(123-128)Online publication date: 16-Dec-2023
https://doi.org/10.1109/CiSt56084.2023.10409884

Recommendations

Externalization of knowledge through Group Storytelling: a case study in online tutoring
SBSI '16: Proceedings of the XII Brazilian Symposium on Information Systems on Brazilian Symposium on Information Systems: Information Systems in the Cloud Computing Era - Volume 1

One of the great challenges of knowledge management is the externalization of knowledge (the conversion of tacit in explicit knowledge) effectively. Tacit knowledge is associated with personal experiences and represents the subjective knowledge that is ...
The principle of knowledge management

The central dogma of Molecular Biology could be a reference for the principle of knowledge management. The knowledge-creating bases learned from DNA could be organised to describe the knowledge creation process. The knowledge assets play roles in ...
The Strategy of Knowledge Management and Knowledge Creation
ICIII '10: Proceedings of the 2010 3rd International Conference on Information Management, Innovation Management and Industrial Engineering - Volume 01

the process of knowledge creation reveals that the mutual conversion and function between explicit knowledge and tacit knowledge in the individual or organization produce the important model and theory of the new knowledge. By the SECI model of ...

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM Other conferences

KMO '16: Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society

July 2016

339 pages

ISBN:9781450340649

DOI:10.1145/2925995

Copyright © 2016 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 25 July 2016

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article
Research
Refereed limited

Conference

KMO '16

KMO '16: The 11th International Knowledge Management in Organizations Conference

July 25 - 28, 2016

Hagen, Germany

Acceptance Rates

KMO '16 Paper Acceptance Rate 47 of 96 submissions, 49%;

Overall Acceptance Rate 47 of 96 submissions, 49%

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

1
Total Citations
View Citations
125
Total Downloads

Downloads (Last 12 months)4
Downloads (Last 6 weeks)0

Reflects downloads up to 23 Dec 2024

Other Metrics

View Author Metrics

Citations

Cited By

Seghroucheni OAchhab MLazaar M(2023)Systematic Review on the Conversion of Tacit Knowledge2023 7th IEEE Congress on Information Science and Technology (CiSt)10.1109/CiSt56084.2023.10409884(123-128)Online publication date: 16-Dec-2023
https://doi.org/10.1109/CiSt56084.2023.10409884

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Media

Figures

Other

Tables

View Table of Contents