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An exploratory study on the effects of perceived value and stakeholder satisfaction on software projects

Authors:

Hennie Huijgens,

Arie van Deursen,

Rini van SolingenAuthors Info & Claims

EASE '16: Proceedings of the 20th International Conference on Evaluation and Assessment in Software Engineering

Article No.: 31, Pages 1 - 10

https://doi.org/10.1145/2915970.2915987

Published: 01 June 2016 Publication History

Abstract

Context: In this paper we present an exploratory study on the insights of organizations into the perceived value of their software projects. Our study is based on the notion that quantifying and qualifying project size, cost, duration and defects needs to be done in relation with stakeholder satisfaction and perceived value. Objectives: We expect that bringing perceived value into the equation will help in increasing the impact such organizations deliver. Method: In order to find out whether our approach is practically feasible in an industrial setting, we performed an exploratory study in a Belgian telecom company. Results: In this study we evaluate 22 software projects that were delivered during one release. Fifty-three (53) key stakeholders provide stakeholder satisfaction and perceived value measurements in 103 completed surveys. Conclusions: We conclude that a focus on shortening overall project duration, and improving communication on intermediate progress improved stakeholder satisfaction and perceived value. Our study does not provide any evidence that steering on costs helped to improve these.

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Cited By

Juárez EAldeco-Pérez RVelázquez J(2020)Academic approach to transform organisations: one engineer at a timeIET Software10.1049/iet-sen.2019.004114:2(106-114)Online publication date: Apr-2020
https://doi.org/10.1049/iet-sen.2019.0041
Neto GSantos WFagundes RMargaria T(2019)Towards an Understanding of Value Creation in Agile Software DevelopmentProceedings of the XV Brazilian Symposium on Information Systems10.1145/3330204.3330256(1-8)Online publication date: 20-May-2019
https://dl.acm.org/doi/10.1145/3330204.3330256
Bierwolf RFrijns PVan Leeuwen F(2018)Relationship Management - The Heart of Project-and Program Management2018 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC)10.1109/ICE.2018.8436274(1-5)Online publication date: Jun-2018
https://doi.org/10.1109/ICE.2018.8436274
Show More Cited By

Index Terms

An exploratory study on the effects of perceived value and stakeholder satisfaction on software projects
1. General and reference
  1. Cross-computing tools and techniques
    1. Metrics

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Published In

cover image ACM Other conferences

EASE '16: Proceedings of the 20th International Conference on Evaluation and Assessment in Software Engineering

June 2016

310 pages

ISBN:9781450336918

DOI:10.1145/2915970

Conference Chair:
Sarah Beecham,
Program Chairs:
Barbara Kitchenham,
Stephen G. MacDonell

Copyright © 2016 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

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Published: 01 June 2016

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EASE '16

EASE '16: 20th International Conference on Evaluation and Assessment in Software Engineering

June 1 - 3, 2016

Limerick, Ireland

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Overall Acceptance Rate 71 of 232 submissions, 31%

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Cited By

Juárez EAldeco-Pérez RVelázquez J(2020)Academic approach to transform organisations: one engineer at a timeIET Software10.1049/iet-sen.2019.004114:2(106-114)Online publication date: Apr-2020
https://doi.org/10.1049/iet-sen.2019.0041
Neto GSantos WFagundes RMargaria T(2019)Towards an Understanding of Value Creation in Agile Software DevelopmentProceedings of the XV Brazilian Symposium on Information Systems10.1145/3330204.3330256(1-8)Online publication date: 20-May-2019
https://dl.acm.org/doi/10.1145/3330204.3330256
Bierwolf RFrijns PVan Leeuwen F(2018)Relationship Management - The Heart of Project-and Program Management2018 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC)10.1109/ICE.2018.8436274(1-5)Online publication date: Jun-2018
https://doi.org/10.1109/ICE.2018.8436274
Marinho MSampaio SMoura H(2018)Managing uncertainty in software projectsInnovations in Systems and Software Engineering10.1007/s11334-017-0297-y14:3(157-181)Online publication date: 1-Sep-2018
https://dl.acm.org/doi/10.1007/s11334-017-0297-y
Huijgens Hvan Deursen AMinku LLokan CMendes ECounsell SPetersen K(2017)Effort and Cost in Software EngineeringProceedings of the 21st International Conference on Evaluation and Assessment in Software Engineering10.1145/3084226.3084249(51-60)Online publication date: 15-Jun-2017
https://dl.acm.org/doi/10.1145/3084226.3084249
Huijgens HBeecham SKitchenham BMacDonell S(2016)Evidence-based software portfolio managementProceedings of the 20th International Conference on Evaluation and Assessment in Software Engineering10.1145/2915970.2916012(1-5)Online publication date: 1-Jun-2016
https://dl.acm.org/doi/10.1145/2915970.2916012

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