More Web Proxy on the site http://driver.im/

research-article

Trust Me: Doubts and Concerns Living with the Internet of Things

Authors:

Stephen VillerAuthors Info & Claims

DIS '16: Proceedings of the 2016 ACM Conference on Designing Interactive Systems

Pages 427 - 434

https://doi.org/10.1145/2901790.2901890

Published: 04 June 2016 Publication History

Abstract

An increasing number of everyday objects are now connected to the internet, collecting and sharing information about us: the "Internet of Things" (IoT). However, as the number of "social" objects increases, human concerns arising from this connected world are starting to become apparent. This paper presents the results of a preliminary qualitative study in which five participants lived with an ambiguous IoT device that collected and shared data about their activities at home for a week. In analyzing this data, we identify the nature of human and socio-technical concerns that arise when living with IoT technologies. Trust is identified as a critical factor - as trust in the entity/ies that are able to use their collected information decreases, users are likely to demand greater control over information collection. Addressing these concerns may support greater engagement of users with IoT technology. The paper concludes with a discussion of how IoT systems might be designed to better foster trust with their owners.

References

[1]

Gregory D. Abowd and Elizabeth D. Mynatt. 2000. Charting Past, Present, and Future Research in Ubiquitous Computing. ACM Trans. Comput.-Hum. Interact. 7, 1: 29--58. http://doi.org/10.1145/344949.344988.

Digital Library

[2]

Luigi Atzori, Antonio Iera, and Giacomo Morabito. 2010. The Internet of Things: A survey. Computer Networks 54, 15: 2787--2805. http://doi.org/10.1016/j.comnet.2010.05.010.

Digital Library

[3]

Luigi Atzori, Antonio Iera, and Giacomo Morabito. 2014. From "smart objects" to "social objects": The next evolutionary step of the internet of things. IEEE Communications Magazine 52, 1: 97--105. http://doi.org/10.1109/MCOM.2014.6710070.

[4]

Barry Brown, Alex S. Taylor, Shahram Izadi, Abigail Sellen, Joseph 'Jofish' Kaye, and Rachel Eardley. 2007. Locating Family Values: A Field Trial of the Whereabouts Clock. In UbiComp 2007: Ubiquitous Computing, John Krumm, Gregory D. Abowd, Aruna Seneviratne and Thomas Strang (eds.). Springer Berlin Heidelberg, 354--37 Retrieved April 21, 2015 from http://link.springer.com/chapter/10.1007/978-3-540-74853-3_21.

Digital Library

[5]

Andy Crabtree and Richard Mortier. 2015. Human data interaction: Historical lessons from social studies and CSCW. ECSCW 2015: Proceedings of the 14th European Conference on Computer Supported Cooperative Work, 19--23 September 2015, Oslo, Norway, Springer, 3--21. Retrieved March 28, 2016 from http://link.springer.com/chapter/10.1007/978-3-319-20499-4_1.

[6]

John Curtin, Robert J. Kauffman, and Frederick J. Riggins. 2007. Making the "MOST" out of RFID technology: a research agenda for the study of the adoption, usage and impact of RFID. Information Technology and Management 8, 2: 87--110. http://doi.org/10.1007/s10799-007-0010-1.

Digital Library

[7]

Paul Dourish. 2006. Implications for design. Proceedings of the SIGCHI conference on Human Factors in computing systems, ACM, 541--550. Retrieved July 12, 2015 from http://dl.acm.org/citation.cfm?id=1124855.

Digital Library

[8]

Paul Dourish and Genevieve Bell. 2011. Divining a Digital Future: Mess and Mythology in Ubiquitous Computing. MIT Press, Cambridge, MA, USA. Retrieved May 2, 2015 from http://site.ebrary.com/lib/alltitles/docDetail.action?docID=10476094.

Digital Library

[9]

Batya Friedman, Peter H. Kahn Jr, Alan Borning, and Alina Huldtgren. 2013. Value Sensitive Design and Information Systems. In Early engagement and new technologies: Opening up the laboratory, Neelke Doorn, Daan Schuurbiers, Ibo van de Poel and Michael E. Gorman (eds.). Springer Netherlands, 55--95. Retrieved February 9, 2016 from http://link.springer.com/chapter/10.1007/978-94-007-7844-3_4.

[10]

Batya Friedman and Helen Nissenbaum. 1996. Bias in computer systems. ACM Transactions on Information Systems (TOIS) 14, 3: 330--347.

Digital Library

[11]

Hamed Haddadi, Richard Mortier, Derek McAuley, and Jon Crowcroft. 2013. Human-data interaction. Technical report, University of Cambridge, Computer Laboratory. Retrieved March 28, 2016 from http://www-ipv4.cl.cam.ac.uk/techreports/UCAM-CL-TR-837.pdf.

[12]

Richard HR Harper. 2008. Being human: Human-computer interaction in the year 2020. Microsoft Research Limited.

[13]

Richard Harper, Tom Rodden, Yvonne Rogers, and Abigail Sellen (eds.). 2008. Being human: human-computer interaction in the year 2020. Microsoft Research, Cambridge, England.

[14]

H. Hutchinson, W. Mackay, B. Westerlund, et al. 2003. Technology probes: inspiring design for and with families. Proceedings of the SIGCHI conference on Human factors in computing systems, 17--24. Retrieved January 31, 2013 from http://dl.acm.org/citation.cfm?id=642616.

Digital Library

[15]

Cory Knobel and Geoffrey C. Bowker. 2011. Values in Design. Commun. ACM 54, 7: 26--28. http://doi.org/10.1145/1965724.1965735.

Digital Library

[16]

Treffyn Lynch Koreshoff, Tuck Wah Leong, and Toni Robertson. 2013. Approaching a Human-centred Internet of Things. Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration, ACM, 363--366. http://doi.org/10.1145/2541016.2541093.

Digital Library

[17]

Christopher A. Le Dantec, Erika Shehan Poole, and Susan P. Wyche. 2009. Values as lived experience: evolving value sensitive design in support of value discovery. Proceedings of the SIGCHI conference on human factors in computing systems, ACM, 1141--1150. Retrieved March 24, 2016 from http://dl.acm.org/citation.cfm?id=1518875.

Digital Library

[18]

Ewa Luger and Tom Rodden. 2013. Terms of agreement: Rethinking consent for pervasive computing. Interacting with Computers 25, 3: 199--203.

[19]

Jessica K. Miller, Batya Friedman, Gavin Jancke, and Brian Gill. 2007. Value tensions in design: the value sensitive design, development, and appropriation of a corporation's groupware system. Proceedings of the 2007 international ACM conference on Supporting group work, ACM, 281--290. Retrieved March 24, 2016 from http://dl.acm.org/citation.cfm?id=1316668.

Digital Library

[20]

Roberto Pereira, M. Cecília C. Baranauskas, and L. D. Almeida. 2011. The value of value identification in web applications. IADIS International Conference on WWW/Internet (ICWI), 37--44. Retrieved March 24, 2016 from https://www.researchgate.net/profile/Roberto_Pereira2/publication/216125524_The_Value_of_Value_Identification_in_Web_Applications/links/09e41504b7983e989b000000.pdf.

[21]

F.J. Riggins and S.F. Wamba. 2015. Research Directions on the Adoption, Usage, and Impact of the Internet of Things through the Use of Big Data Analytics. 2015 48th Hawaii International Conference on System Sciences (HICSS), 1531--1540. http://doi.org/10.1109/HICSS.2015.186.

Digital Library

[22]

Abigail Sellen, Yvonne Rogers, Richard Harper, and Tom Rodden. 2009. Reflecting Human Values in the Digital Age. Commun. ACM 52, 3: 58--66. http://doi.org/10.1145/1467247.1467265.

Digital Library

[23]

Katie Shilton, Jes A. Koepfler, and Kenneth R. Fleischmann. 2013. Charting sociotechnical dimensions of values for design research. The Information Society 29, 5: 259--271.

Digital Library

[24]

Katie Shilton, Jes A. Koepfler, and Kenneth R. Fleischmann. 2014. How to See Values in Social Computing: Methods for Studying Values Dimensions. Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing, ACM, 426--435. http://doi.org/10.1145/2531602.2531625.

Digital Library

[25]

H. Jeff Smith, Sandra J. Milberg, and Sandra J. Burke. 1996. Information Privacy: Measuring Individuals' Concerns about Organizational Practices. MIS Quarterly 20, 2: 167--196. http://doi.org/10.2307/249477.

Digital Library

[26]

Ovidiu Vermesan, Peter Friess, Patrick Guillemin, et al. 2011. Internet of things strategic research roadmap. O. Vermesan, P. Friess, P. Guillemin, S. Gusmeroli, H. Sundmaeker, A. Bassi, et al., Internet of Things: Global Technological and Societal Trends 1: 9--52.

[27]

Amy Voida, Lynn Dombrowski, Gillian R. Hayes, and Melissa Mazmanian. 2014. Shared Values/Conflicting Logics: Working Around e-Government Systems. Proceedings of the 32Nd Annual ACM Conference on Human Factors in Computing Systems, ACM, 3583--3592. http://doi.org/10.1145/2556288.2556971

Digital Library

Cited By

Desjardins ABenabdallah GKaneko M(2024)Un/Making Data Imaginaries: The Data EpicsACM Transactions on Computer-Human Interaction10.1145/368526931:6(1-38)Online publication date: 14-Aug-2024
https://dl.acm.org/doi/10.1145/3685269
Windl MFeger S(2024)Designing Interactive Privacy Labels for Advanced Smart Home Device Configuration OptionsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661527(3372-3388)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661527
Jain PXu ADownes TKim IKhan TBiehl JLee A(2024)Understanding Perceived Utility and Comfort of In-Home General-Purpose Sensing through Progressive ExposureProceedings of the ACM on Human-Computer Interaction10.1145/36374328:CSCW1(1-32)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637432
Show More Cited By

Index Terms

Trust Me: Doubts and Concerns Living with the Internet of Things
1. Human-centered computing
  1. Interaction design
    1. Interaction design process and methods
      1. User centered design

Recommendations

Security, privacy and trust in Internet of Things

Internet of Things (IoT) is characterized by heterogeneous technologies, which concur to the provisioning of innovative services in various application domains. In this scenario, the satisfaction of security and privacy requirements plays a fundamental ...
Young Australians' privacy, security and trust in internet banking
OZCHI '09: Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7

Generations X and Y (18-40 years old) in Australia see Internet banking as more private, more secure and more trustworthy than older Australians. They use Internet banking more than older Australians as they see Internet banking as a convenient way to ...
Integrating the Internet of Things Into E-Commerce: The Role of Trust, Privacy, and Data Confidentiality Concerns in Consumer Adoption

The emergence of the internet of things (IoT) is changing the behavior of people, companies, and their businesses. The IoT can enhance e-commerce by reducing the gaps between the virtual and physical worlds. Although the integration of the IoT into e-...

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM Conferences

DIS '16: Proceedings of the 2016 ACM Conference on Designing Interactive Systems

June 2016

1374 pages

ISBN:9781450340311

DOI:10.1145/2901790

General Chair:
Marcus Foth
Queensland University of Technology
,
Program Chairs:
Wendy Ju
Stanford University
,
Ronald Schroeter
Queensland University of Technology
,
Stephen Viller
University of Queensland

Copyright © 2016 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 04 June 2016

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article

Conference

DIS '16

Sponsor:

SIGCHI

DIS '16: Designing Interactive Systems Conference 2016

June 4 - 8, 2016

QLD, Brisbane, Australia

Acceptance Rates

DIS '16 Paper Acceptance Rate 107 of 418 submissions, 26%;

Overall Acceptance Rate 1,158 of 4,684 submissions, 25%

Upcoming Conference

DIS '25

Sponsor:
sigchi

Designing Interactive Systems Conference

July 5 - 9, 2025

Funchal , Portugal

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

60
Total Citations
View Citations
1,137
Total Downloads

Downloads (Last 12 months)74
Downloads (Last 6 weeks)0

Reflects downloads up to 07 Mar 2025

Other Metrics

View Author Metrics

Citations

Cited By

Desjardins ABenabdallah GKaneko M(2024)Un/Making Data Imaginaries: The Data EpicsACM Transactions on Computer-Human Interaction10.1145/368526931:6(1-38)Online publication date: 14-Aug-2024
https://dl.acm.org/doi/10.1145/3685269
Windl MFeger S(2024)Designing Interactive Privacy Labels for Advanced Smart Home Device Configuration OptionsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661527(3372-3388)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661527
Jain PXu ADownes TKim IKhan TBiehl JLee A(2024)Understanding Perceived Utility and Comfort of In-Home General-Purpose Sensing through Progressive ExposureProceedings of the ACM on Human-Computer Interaction10.1145/36374328:CSCW1(1-32)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637432
Marky KStöver APrange SBleck KGerber PZimmermann VMüller FAlt FMühlhäuser M(2024)Decide Yourself or Delegate - User Preferences Regarding the Autonomy of Personal Privacy Assistants in Private IoT-Equipped EnvironmentsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642591(1-20)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642591
Coiduras-Sanagustín AManchado-Pérez EGarcía-Hernández C(2024)Understanding perspectives on personal data privacy in Internet of Things (IoT): A Systematic Literature Review (SLR)Heliyon10.1016/j.heliyon.2024.e30357(e30357)Online publication date: Apr-2024
https://doi.org/10.1016/j.heliyon.2024.e30357
Alghamdi SFurnell SBagley S(2024)Towards a Harmonised Approach for Security and Privacy Management in Smart Home ContextsHCI for Cybersecurity, Privacy and Trust10.1007/978-3-031-61379-1_12(170-187)Online publication date: 1-Jun-2024
https://doi.org/10.1007/978-3-031-61379-1_12
Wang ZHuang DYao YCalandrino JTroncoso C(2023)Exploring tenants' preferences of privacy negotiation in airbnbProceedings of the 32nd USENIX Conference on Security Symposium10.5555/3620237.3620268(535-552)Online publication date: 9-Aug-2023
https://dl.acm.org/doi/10.5555/3620237.3620268
Lenhart APark SZimmer MVitak J(2023)"You Shouldn't Need to Share Your Data": Perceived Privacy Risks and Mitigation Strategies Among Privacy-Conscious Smart Home Power UsersProceedings of the ACM on Human-Computer Interaction10.1145/36100387:CSCW2(1-34)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610038
Pattnaik NLi SNurse J(2023)A Survey of User Perspectives on Security and Privacy in a Home Networking EnvironmentACM Computing Surveys10.1145/355809555:9(1-38)Online publication date: 16-Jan-2023
https://dl.acm.org/doi/10.1145/3558095
Desjardins AMcWhirter JPetelka JSimon CShin YPeven RWidjaja P(2023)On the Making of Alternative Data Encounters: The Odd InterpretersProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581323(1-20)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581323
Show More Cited By

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Figures

Tables

Media

View Table of Conten