[go: up one dir, main page]
More Web Proxy on the site http://driver.im/ skip to main content
10.1145/2998181.2998312acmconferencesArticle/Chapter ViewAbstractPublication PagescscwConference Proceedingsconference-collections
research-article

Human Library: Understanding Experience Sharing for Community Knowledge Building

Published: 25 February 2017 Publication History

Abstract

The human library is an event intended to engage members of the community in sharing and learning from each other's experiences, and is growing in popularity internationally. Human libraries fall within the larger scope of community knowledge sharing but have received little study and remain largely unsupported by technology. In this study, we examine how community libraries organize and host these events. We present how libraries have attempted to utilize technologies and leverage community support to enable human library events. Our findings reveal inconsistencies in the purpose of human library events, as well as technology applications that are not sufficient to support fully collaborative community knowledge building. We highlight opportunities for increased community participation and technological innovation and also suggest a broader consideration of computer-supported collaborative work in the context of human libraries and experience sharing.

References

[1]
2016. The Human Library Organization. (2016). http://humanlibrary.org/
[2]
Ronnie Abergel. 2005. Don't Judge a Book by Its Cover!: The Living Library Organiser's Guide. Council of Europe.
[3]
Mark S Ackerman. 2000. The intellectual challenge of CSCW: the gap between social requirements and technical feasibility. Human-computer interaction 15, 2 (2000), 179--203.
[4]
Mark S Ackerman, Juri Dachtera, Volkmar Pipek, and Volker Wulf. 2013. Sharing knowledge and expertise: The CSCW view of knowledge management. Computer Supported Cooperative Work (CSCW) 22, 4-6 (2013), 531--573.
[5]
Mark S. Ackerman and David W. McDonald. 1996. Answer Garden 2: Merging Organizational Memory with Collaborative Help. In Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work (CSCW '96). ACM, NY, NY, USA, 97--105.
[6]
Richard Baranowski and Teresa Calderone. 2004. Reconnecting the past through oral history. Public Libraries 43, 2 (2004), 109--112.
[7]
Roy F Baumeister and Mark R Leary. 1995. The need to belong: desire for interpersonal attachments as a fundamental human motivation. Psychological bulletin 117, 3 (1995), 497.
[8]
Richard E Boyatzis. 1998. Transforming qualitative information: Thematic analysis and code development. Sage.
[9]
Virginia Braun and Victoria Clarke. 2006. Using thematic analysis in psychology. Qualitative research in psychology 3, 2 (2006), 77--101.
[10]
Chloë Brown, Christos Efstratiou, Ilias Leontiadis, Daniele Quercia, and Cecilia Mascolo. 2014. Tracking serendipitous interactions: how individual cultures shape the office. In Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing. ACM, 1072--1081.
[11]
Phyllis Bruns. 1992. The USMARC Community Information Format: a history and brief description. Information technology and libraries 11, 4 (1992), 387.
[12]
Allan Bunch. 1982. Community Information Services: Their Origin, Scope, and Development. Clive Bingley.
[13]
John M. Carroll. 2012. The Neighborhood in the Internet: Design Research Projects in Community Informatics (1st ed.). Routledge, NY, NY, 10001.
[14]
John M. Carroll and Mary Beth Rosson. 2007. Participatory design in community informatics. Design Studies 28, 3 (2007), 243--261. Participatory Design
[15]
Michael Casey and Laura Savastinuk. 2006. Library 2.0: Service for the Next-generation Library In: Library Journal. (2006).
[16]
Michael E Casey and Laura C Savastinuk. 2007. Library 2.0: a guide to participatory library service. Information Today, Inc.
[17]
Alissa Centivany. 2016. Policy as Embedded Generativity: A Case Study of HathiTrust. forthcoming in Proceedings of Computer-Supported Cooperative Work and Social Computing (2016).
[18]
Darlene Clover. 2014. In case of emergency, break convention: A case study of a Human Library project in an art gallery. Canadian Journal for the Study of Adult Education 26, 3 (2014).
[19]
Linda Constable and Kevin Harris. 2008. Like a light going on: the Local Living Library project. Library & Information Update 7, 9 (Sept. 2008), 31--33.
[20]
Andy Crabtree, Michael B. Twidale, Jon O'Brien, and David M. Nichols. 1997. Talking in the library: implications for the design of digital libraries. In Proceedings of the second ACM international conference on Digital libraries. ACM, 221--228.
[21]
Stephen Denning. 2011. The Leader's Guide to Storytelling: Mastering the Art and Discipline of Business Narrative. John Wiley & Sons.
[22]
Nathan Eagle and Alex Pentland. 2005. Social Serendipity: Mobilizing Social Software. IEEE Pervasive Computing 4, 2 (April 2005), 28--34.
[23]
Kate Ehrlich. 2003. Locating expertise: Design issues for an expertise locator system. Sharing Expertise-Beyond Knowledge Management, MIT Press, Cambridge (2003), 137--158.
[24]
Kate Ehrlich and Debra Cash. 1999. The invisible world of intermediaries: A cautionary tale. Computer Supported Cooperative Work (CSCW) 8, 1-2 (1999), 147--167.
[25]
Pat L. Ensor. 1992. The community information format; or, MARC goes alien! MARC-type format for non-bibliographic information exchange 12 (Sept. 1992), 9--11.
[26]
Mary Helen Fagan. 2002. Web-enabled Information and Referral services: a framework for analysis. Informing Science: the International Journal of an Emerging Transdiscipline 5, 1 (2002), 13--19.
[27]
Meredith G Farkas. 2007. Social software in libraries: building collaboration, communication, and community online. Information Today, Inc.
[28]
Zhiyong Fu and Xu Lin. 2014. Building the co-design and making platform to support participatory research and development for smart city. In Cross-Cultural Design. Springer, 609--620.
[29]
Robert George Garbutt. 2008. The living library: some theoretical approaches to a strategy for activating human rights and peace. Activating Human Rights and Peace: Universal Responsibility Conference 2008 Conference Proceedings (2008).
[30]
Jorge Goncalves, Denzil Ferreira, Simo Hosio, Yong Liu, Jakob Rogstadius, Hannu Kukka, and Vassilis Kostakos. 2013. Crowdsourcing on the spot: altruistic use of public displays, feasibility, performance, and behaviours. In Proceedings of the 2013 ACM international joint conference on Pervasive and ubiquitous computing. ACM, 753--762.
[31]
Anne Goulding. 2009. Engaging with community engagement: public libraries and citizen involvement. New Library World 110, 1/2 (2009), 37--51.
[32]
Andrea Grimes, Martin Bednar, Jay David Bolter, and Rebecca E Grinter. 2008. EatWell: sharing nutrition-related memories in a low-income community. In Proceedings of the 2008 ACM conference on Computer supported cooperative work. ACM, 87--96.
[33]
Hansen, Debra Gold. 2009. Oral History in Libraries and Archives. (Dec. 2009).
[34]
Gary Hsieh, Robert E. Kraut, and Scott E. Hudson. 2010. Why Pay?: Exploring How Financial Incentives Are Used for Question & Answer. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '10). ACM, NY, NY, USA, 305--314.
[35]
Ai-Ju Huang, Hao-Chuan Wang, and Chien Wen Yuan. 2014. De-virtualizing social events: understanding the gap between online and offline participation for event invitations. In Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing. ACM, 436--448.
[36]
Lee Ireland. 1997. The MARC community information format and subject headings. Public Libraries 36 (April 1997), 121--122.
[37]
Lucy Kinsley. 2009. Lismore's Living Library: Connecting Communities through Conservation. APLIS 22, 1 (March 2009), 20--25.
[38]
Wallace Koehler. 2015. Ethics and values in librarianship. Rowman & Littlefield, Lanham.
[39]
Travis Kriplean, Caitlin Bonnar, Alan Borning, Bo Kinney, and Brian Gill. 2014. Integrating on-demand fact-checking with public dialogue. In Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing. ACM, 1188--1199.
[40]
Kazuhiro Kudo, Yuri Motohashi, Yuki Enomoto, Yuki Kataoka, and Yusaku Yajima. 2011. Bridging differences through dialogue: preliminary findings of the outcomes of the Human Library in a university setting. Retrieved September 5 (2011), 2013.
[41]
R David Lankes, Joanne Silverstein, and Scott Nicholson. 2007. Participatory networks: the library as conversation. Information technology and libraries 26, 4 (2007), 17.
[42]
Katherine A. Lawrence. 2006. Walking the Tightrope: The Balancing Acts of a Large e-Research Project. Computer Supported Cooperative Work (CSCW) 15, 4 (2006), 385--411.
[43]
Jillian London and Sara E. Evans-Lacko. 2010. Challenging mental health-related stigma through social contact. The European Journal of Public Health (2010), ckq014.
[44]
Marilyn Lutz, Sharon Quinn Fitzgerald, and Thomas Zantow. 1992. Using the Community Information Format to Create a Public Service Resource Network. Information Technology and Libraries 11, 4 (Dec. 1992), 373.
[45]
Fiona Mackie. 2011. Living libraries & human books. Collected Magazine (Nov. 2011), 19--19.
[46]
Julia Mayer. 2014. Is There a Place for Serendipitous Introductions?. In Proceedings of the Companion Publication of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing (CSCW Companion '14). ACM, NY, NY, USA, 73--76.
[47]
David W. McDonald and Mark S. Ackerman. 1998. Just Talk to Me: A Field Study of Expertise Location. In Proceedings of the 1998 ACM Conference on Computer Supported Cooperative Work (CSCW '98). ACM, NY, NY, USA, 315--324.
[48]
Yiftach Nagar. 2012. What do you think?: the structuring of an online community as a collective-sensemaking process. In Proceedings of the ACM 2012 conference on computer supported cooperative work. ACM, 393--402.
[49]
Bonnie A Nardi and Vicki O'Day. 1999. Information ecologies: Using technology with heart. Mit Press.
[50]
Frederick Nesta and Jia Mi. 2011. Library 2.0 or Library III: returning to leadership. Library Management 32, 1/2 (2011), 85--97.
[51]
Linh Cuong Nguyen, Helen Partridge, and Sylvia L Edwards. 2012. Towards an understanding of the participatory library. Library Hi Tech 30, 2 (2012), 335--346.
[52]
David M Nichols and Michael B Twidale. 1997. Computer supported cooperative work and libraries. Vine 27, 5 (1997), 10--15.
[53]
Maria Normark and Dave Randall. 2005. Local Expertise at an Emergency Call Centre. Springer Netherlands, Dordrecht, 347--366.
[54]
Norman Oder. 2008. Living Library Debuts in United States. Library Journal 133, 18 (Nov. 2008), 15--15.
[55]
Norman Oder, Andrew Albanese, Raya Kuzyk, and Michael Rogers. 2009. The Living Library Comes to Canada. Library Journal 134, 6 (April 2009), 15--15.
[56]
Meiying Pan. 2011. The Human LibraryNew Model of Library and Information Service. Library (China) (2011), 115--117.
[57]
Volkmar Pipek, Joachim Hinrichs, and Volker Wulf. 2003. Sharing Expertise: Challenges for Technical Support. In eds): Expertise Sharing: Beyond Knowledge Management, MIT-Press. MIT Press, 111--136.
[58]
Volkmar Pipek, Volker Wulf, and Aditya Johri. 2012. Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems. Computer Supported Cooperative Work (CSCW) 21, 2 (2012), 261--282.
[59]
Judith A. Ranta, 1953. 1996. Queens Borough Public Library's guidelines for cataloging community information. using the new USMARC format 22, 2 (Jan. 1996), 51--69.
[60]
Tim Reichling, Michael Veith, and Volker Wulf. 2007. Expert recommender: Designing for a network organization. Computer Supported Cooperative Work (CSCW) 16, 4-5 (2007), 431--465.
[61]
Sally H. McCallum. 2009. Machine Readable Cataloging (MARC): 1975--2007. (Dec. 2009).
[62]
Kjeld Schmidt. 2012. The Trouble with 'Tacit Knowledge'. Computer Supported Cooperative Work (CSCW) 21, 2 (2012), 163--225.
[63]
Jeffrey W Sherman. 1996. Development and mental representation of stereotypes. Journal of Personality and Social Psychology 70, 6 (1996), 1126.
[64]
Mark A. Spasser. 2002. Realist activity theory for digital library evaluation: Conceptual framework and case study. Computer Supported Cooperative Work (CSCW) 11, 1-2 (2002), 81--110.
[65]
Susan Leigh Star, Geoffrey C Bowker, and Laura J Neumann. 1998. Transparency at different level of scale: convergence between information artefcts and social worlds. Library and Information Science, Urbana-Champaign (1998).
[66]
Norman Makoto Su, Hiroko Wilensky, David Redmiles, and Gloria Mark. 2007. The Gospel of Knowledge Management in and out of a Professional Community. In Proceedings of the 2007 International ACM Conference on Supporting Group Work (GROUP '07). ACM, NY, NY, USA, 197--206.
[67]
Norman Makoto Su, Hiroko Wilensky, and David F. Redmiles. 2012. Doing Business with Theory: Communities of Practice in Knowledge Management. Computer Supported Cooperative Work 21, 2--3 (2012), 111--162. http://dblp.uni-trier.de/db/journals/cscw/cscw21.html#SuWR12
[68]
Markku Turunen, Juho Hella, Toni Miettinen, Pellervo Valkama, Jaakko Hakulinen, and Roope Raisamo. 2011. Multimodal multi-device program guide for smart conferences. In Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services. ACM, 679--682.
[69]
Nancy A. Van House, Mark H. Butler, and Lisa R. Schiff. 1998. Cooperative knowledge work and practices of trust: sharing environmental planning data sets. In Proceedings of the 1998 ACM conference on Computer supported cooperative work. ACM, 335--343.
[70]
Bogdan Vasilescu, Alexander Serebrenik, Prem Devanbu, and Vladimir Filkov. 2014. How Social Q&A Sites Are Changing Knowledge Sharing in Open Source Software Communities. In Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing (CSCW '14). ACM, NY, NY, USA, 342--354.
[71]
Christine Watkins. 2014. Human Libraries: Collections with a Voice of Their Own. ILA Reporter 32, 8 (Aug. 2014), 8--8.
[72]
Erin Wentz. 2012. The Human Library: Sharing the Community with Itself. Public Libraries 51, 3 (June 2012), 38--40.
[73]
Julie Ann Winkelstein. 2013. Hunger, Homelessness and Poverty Task Force News. SRRT Newsletter Social Responsibilities Round Table) 184 (Sept. 2013), 7--7.
[74]
Valerie Raleigh Yow. 2014. Recording oral history: A guide for the humanities and social sciences. Rowman & Littlefield.
[75]
Lin Zhang. 2012. Construction,Management and Optimizing Strategy of Human Book Resource among Universities in China. Journal of Intelligence (China) 31, 7 (2012), 149--152.

Cited By

View all
  • (2024)Cruising Queer HCI on the DL: A Literature Review of LGBTQ+ People in HCIProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642494(1-21)Online publication date: 11-May-2024
  • (2024)Designing a Library of Lived Experience for Mental Health: integrated realist synthesis and experience-based co-design study in UK mental health servicesBMJ Open10.1136/bmjopen-2023-08118814:1(e081188)Online publication date: 31-Jan-2024
  • (2024)Ethicizing Agency in Body DocumentificationProceedings of the Association for Information Science and Technology10.1002/pra2.104761:1(499-505)Online publication date: 15-Oct-2024
  • Show More Cited By

Index Terms

  1. Human Library: Understanding Experience Sharing for Community Knowledge Building

    Recommendations

    Comments

    Please enable JavaScript to view thecomments powered by Disqus.

    Information & Contributors

    Information

    Published In

    cover image ACM Conferences
    CSCW '17: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
    February 2017
    2556 pages
    ISBN:9781450343350
    DOI:10.1145/2998181
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

    Sponsors

    Publisher

    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 25 February 2017

    Permissions

    Request permissions for this article.

    Check for updates

    Author Tags

    1. community knowledge
    2. community-oriented services
    3. human library
    4. knowledge management
    5. libraries and communities
    6. participatory service

    Qualifiers

    • Research-article

    Funding Sources

    Conference

    CSCW '17
    Sponsor:
    CSCW '17: Computer Supported Cooperative Work and Social Computing
    February 25 - March 1, 2017
    Oregon, Portland, USA

    Acceptance Rates

    CSCW '17 Paper Acceptance Rate 183 of 530 submissions, 35%;
    Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • Downloads (Last 12 months)45
    • Downloads (Last 6 weeks)11
    Reflects downloads up to 15 Jan 2025

    Other Metrics

    Citations

    Cited By

    View all
    • (2024)Cruising Queer HCI on the DL: A Literature Review of LGBTQ+ People in HCIProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642494(1-21)Online publication date: 11-May-2024
    • (2024)Designing a Library of Lived Experience for Mental Health: integrated realist synthesis and experience-based co-design study in UK mental health servicesBMJ Open10.1136/bmjopen-2023-08118814:1(e081188)Online publication date: 31-Jan-2024
    • (2024)Ethicizing Agency in Body DocumentificationProceedings of the Association for Information Science and Technology10.1002/pra2.104761:1(499-505)Online publication date: 15-Oct-2024
    • (2023)A systematic review of literature on human libraries: Objectives, benefits, and challengesJournal of Librarianship and Information Science10.1177/09610006231155886(096100062311558)Online publication date: 23-Mar-2023
    • (2022)Integrating the “Human Library” Concept in Academic Libraries to Facilitate Tacit Knowledge TransferGlobal Perspectives on Sustainable Library Practices10.4018/978-1-6684-5964-5.ch022(307-322)Online publication date: 28-Oct-2022
    • (2022)Emotional Labor in Everyday Resilience: Class-Based Experiences of Navigating Unemployment Amid the COVID-19 Pandemic in the U.S.Proceedings of the ACM on Human-Computer Interaction10.1145/35551136:CSCW2(1-27)Online publication date: 11-Nov-2022
    • (2022)Making Space for Cultural Infrastructure: The Breakdown and Maintenance Work of Independent Movie Theaters During CrisisProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3501840(1-13)Online publication date: 29-Apr-2022
    • (2021)Exploring Library Core Competencies: A Text Mining Study of American Library Association’s Job Advertisements From 2006 Through 2017Social Science Computer Review10.1177/0894439321102727941:1(83-98)Online publication date: 23-Jul-2021
    • (2020)A Qualitative Inquiry into the Human Library Approach: Facilitating Social Inclusion and Promoting RecoveryInternational Journal of Environmental Research and Public Health10.3390/ijerph1709302917:9(3029)Online publication date: 27-Apr-2020

    View Options

    Login options

    View options

    PDF

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    Media

    Figures

    Other

    Tables

    Share

    Share

    Share this Publication link

    Share on social media