More Web Proxy on the site http://driver.im/

research-article

A Large-Scale Design Thinking Project Seen from the Perspective of Participants

Authors:

Christian Dindler,

Peter DalsgaardAuthors Info & Claims

NordiCHI '16: Proceedings of the 9th Nordic Conference on Human-Computer Interaction

Article No.: 54, Pages 1 - 10

https://doi.org/10.1145/2971485.2971559

Published: 23 October 2016 Publication History

Abstract

Design thinking is increasingly being used as an approach to facilitate participatory organizational change. However, we know little about how such processes are experienced by the people who participate in them. In this paper, we therefore present a case study of the participants' perspective in a large-scale design thinking project in a public library. The project embodies a series of issues that arise when design thinking approaches are applied to large-scale, IT-oriented design projects. The study is based on interviews and observations conducted before, during and after the project, and the findings from the study focus on how results from design thinking projects are (or are not) implemented in organizations, what it takes to be "a good participant", how vague project objectives can create both motivation and frustration, and how the potentially stressful experiences of working in organizations that undergo constant transformations affect project participants.

References

[1]

Alexander, C. Notes on the Synthesis of Form. Cambridge: Harvard University Press. 1964.

[2]

Bjerknes, G, Ehn, P, Kyng, M. Computers and Democracy -- A Scandinavian Challenge. Avebury. 1987.

[3]

Björgvinsson, E., Ehn, P., Hillgren, P.A. Design things and design thinking: Contemporary participatory design challenges. Design Issues, vol. 28 (3), MIT Press (2012), 101--116.

[4]

Bødker, S. Creating Conditions for Participation: Conflicts and Resources in Systems Development, Human-Computer Interaction, Vol. (11), 1996, 215--236.

Digital Library

[5]

Bødker, S., Iversen, O.S.Staging a professional participatory design practice: moving PD beyond the initial fascination of user involvement. Proc. NordiCHI 2002, ACM Press (2002), 11--18.

Digital Library

[6]

Bossen, C. Dindler, C. Iversen, O.S. User gains and PD aims: assessment from a participatory design project. Proc. PDC '10. ACM Press (2010), 141--150.

Digital Library

[7]

Bossen, C. Dindler, C., Iversen, O.S. Impediments to user gains: experiences from a critical participatory design project. Proc. PDC'12, Vol. 1. ACM Press 2012, 31--40.

Digital Library

[8]

Bowen, S., McSeveny, K., Lockley, E., Wolstenholme, D., Cobb, M., Dearden, A. How was it for you? Experiences of participatory design in the UK health service. CoDesign, vol. 9(4), Taylor and Francis (2013), 230--246,.

[9]

Brown, T. Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. New York: Harper Collins Press. 2009.

[10]

Buchanan, R. Introduction: Design and Organizational Change. Design Issues, vol. 24(1), MIT Press.2008, 2--9.

[11]

Dalsgaard P., Eriksson E. Large-Scale participation: A case study of a Participatory Approach to Developing a New Public Library. In proceedings of CHI. Paris, France, 2013. ACM press

Digital Library

[12]

Dalsgaard P; Dindler C; Eriksson E (2008). Designing for participation in public knowledge institutions. In Proceedings of NordiCHI 2008, Lund, Sweden. ACM press, New York, USA.

Digital Library

[13]

Dindler, C., Iversen, O.S. Sustaining Participatory Design Initiatives. CoDesign, vol. 10(3-4), Taylor and Francis 2014.

[14]

Garde J, and van der Voort M. Participants' view on personal gains and PD process. Proc. PDC_2014. ACM Press (2014), 79--82.

Digital Library

[15]

Gerber, E., Carroll, M. The psychological experience of prototyping. Design Studies, vol. 33, Elsevier (2012), 64--84.

[16]

Iacono I. and Marti P. Engaging older people with participatory design. Proc.NordiCHI 2014. ACM Press (2014), 859--864.

Digital Library

[17]

Jansson M., Mörtberg C., Mirijamdotter A. Participation in e-home healthcare @ North Calotte. Proc. NordiCHI 2008. ACM Press (2008), 192--200.

Digital Library

[18]

Jarvis, N., Cameron, D., Boucher, A. Attention to detail: annotations of a design process. In Proc NordiCHI 2012. ACM Press (2012), 11--20.

Digital Library

[19]

Kapuire, G.K., Winschiers-Theophilus, H., Blake, E. An insider perspective on community gains: A subjective account of Namibian rural communities' perception of a long-term participatory design project. International Journal of Human-Computer Studies, Vol. 74, 2015, 124--143.

Digital Library

[20]

Kyng, M. On Creating and Sustaining Alternatives: The case of Danish Telehealth, Proc. Aarhus Series on Human Centered Computing, 2015

Digital Library

[21]

Muller, M., Druin, A. Participatory Design: The Third Space in Human-Computer Interaction, in Sears and Jacko (Eds.) The Human-Computer Interaction Handbook. Hillsdale, NJ: Lawrence Erlbaum Associates. 2010.

[22]

Norman, D.: Rethinking Design Thinking, posted at Core 77 (http://www.core77.com/posts/24579/Rethinking-Design-Thinking)

[23]

Norman, D. The Design of Everyday Things - revised and expanded edition, New York: Basic Books. 2013b.

[24]

Norman, D.: Design Thinking: A useful myth, posted at Core 77 (http://www.core77.com/posts/16790/design-thinking-a-useful-myth)

[25]

Prilla, M., Nolte, A. Fostering self-direction in participatory process design. Proc PDC 2010. ACM Press (2010), 227--230.

Digital Library

[26]

Schön, D. The Reflective Practitioner: How Professionals Think In Action. New York: Basic Books. 1983,

[27]

Simon, H. Administrative behaviour: A study of decision-making processes in administrative organization, New York: The Free Press. 1945.

[28]

Simon, H. The sciences of the artificial, Cambridge: MIT press. 1969.

[29]

van Rijn, H., Stappers, P.J. Expressions of ownership: motivating users in a co-design process. Proc. PDC 2008. ACM Press (2008), 178--181.

Digital Library

[30]

Verne, G., Braaten, I. Participation for the unengaged. Proc. PDC 2014, ACM Press (2014), 1--4.

Digital Library

[31]

Vetting Wolf, T., Rode J., Sussman, J., Kellogg, W. 2006. Dispelling "design" as the black art of CHI. Proc. CHI 2006. ACM Press (2006), 521--530.

Digital Library

[32]

Von Hippel, E. Lead Users: A Source of Novel Product Concepts. Management Science, 32(7), 1986, 791--805.

Digital Library

[33]

Yin, R. Case Study Research. Design and Methods. Thousand Oaks: Sage. 1994.

Cited By

Miani M(2024)Design Thinking to Foster Members’ Participation in Co-operative Enterprises. A Proposal and a PrimerInnovations for Circularity and Knowledge Creation10.1007/978-3-031-59523-3_12(211-230)Online publication date: 25-Jul-2024
https://doi.org/10.1007/978-3-031-59523-3_12
Zahlsen ØParmiggiani EDahl Y(2022)Challenges of Scaling Participatory Design: A Systematic Literature ReviewProceedings of the 34th Australian Conference on Human-Computer Interaction10.1145/3572921.3572924(143-159)Online publication date: 29-Nov-2022
https://dl.acm.org/doi/10.1145/3572921.3572924
Dalsgaard PFrich JRiisgaard T(2022)Four Challenges of Designing Digital Services to Support Participatory DesignNordic Human-Computer Interaction Conference10.1145/3546155.3547273(1-13)Online publication date: 8-Oct-2022
https://dl.acm.org/doi/10.1145/3546155.3547273
Show More Cited By

Index Terms

A Large-Scale Design Thinking Project Seen from the Perspective of Participants
1. Human-centered computing
  1. Human computer interaction (HCI)

Recommendations

Incorporating Design Thinking Approach to the Mutual Learning Process: A Case Study of Participatory Design with Senior Daycare Workers
Human-Computer Interaction
Abstract
Participatory Design (PD) originated in Scandinavia in the 1970s. Then it shaped the approaches of striving for power balance in the decision-making process within the Human-Computer Interaction (HCI) design field for decades. Mutual learning ...
Co-Design with Older Adults: Examining and Reflecting on Collaboration with Aging Communities
CSCW2

Co-design methods have involved older adults in the design process to fill the knowledge gap that younger adult designers might encounter when designing for an aging population. A focus of co-design means establishing equal and equitable relationships ...
Design thinking for digital fabrication in education

In this paper, we argue that digital fabrication in education may benefit from design thinking, to foster a more profound understanding of digital fabrication processes among students. Two related studies of digital fabrication in education are ...

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM Other conferences

NordiCHI '16: Proceedings of the 9th Nordic Conference on Human-Computer Interaction

October 2016

1045 pages

ISBN:9781450347631

DOI:10.1145/2971485

General Chairs:
Staffan Björk
University of Gothenburg
,
Eva Eriksson
Chalmers University of Technology
,
Program Chairs:
Morten Fjeld
Chalmers University of Technology
,
Susanne Bødker
University of Aarhus
,
Publications Chairs:
Wolmet Barendregt
University of Gothenburg
,
Mohammad Obaid
Chalmers University of Technology

Copyright © 2016 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

In-Cooperation

Chalmers University of Technology
SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 23 October 2016

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article
Research
Refereed limited

Conference

NordiCHI '16

NordiCHI '16: 9th Nordic Conference on Human-Computer Interaction

October 23 - 27, 2016

Gothenburg, Sweden

Acceptance Rates

NordiCHI '16 Paper Acceptance Rate 58 of 231 submissions, 25%;

Overall Acceptance Rate 379 of 1,572 submissions, 24%

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

7
Total Citations
View Citations
376
Total Downloads

Downloads (Last 12 months)13
Downloads (Last 6 weeks)1

Reflects downloads up to 06 Feb 2025

Other Metrics

View Author Metrics

Citations

Cited By

Miani M(2024)Design Thinking to Foster Members’ Participation in Co-operative Enterprises. A Proposal and a PrimerInnovations for Circularity and Knowledge Creation10.1007/978-3-031-59523-3_12(211-230)Online publication date: 25-Jul-2024
https://doi.org/10.1007/978-3-031-59523-3_12
Zahlsen ØParmiggiani EDahl Y(2022)Challenges of Scaling Participatory Design: A Systematic Literature ReviewProceedings of the 34th Australian Conference on Human-Computer Interaction10.1145/3572921.3572924(143-159)Online publication date: 29-Nov-2022
https://dl.acm.org/doi/10.1145/3572921.3572924
Dalsgaard PFrich JRiisgaard T(2022)Four Challenges of Designing Digital Services to Support Participatory DesignNordic Human-Computer Interaction Conference10.1145/3546155.3547273(1-13)Online publication date: 8-Oct-2022
https://dl.acm.org/doi/10.1145/3546155.3547273
Chongwatpol J(2020)Operationalizing Design Thinking in Business Intelligence and Analytics ProjectsDecision Sciences Journal of Innovative Education10.1111/dsji.1221718:3(409-434)Online publication date: 14-Jul-2020
https://doi.org/10.1111/dsji.12217
Börjesson PBarendregt WEriksson ETorgersson OBekker TBrewster SFitzpatrick GCox AKostakos V(2019)Teachers' Expected and Perceived Gains of Participation in Classroom Based Design ActivitiesProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300387(1-9)Online publication date: 2-May-2019
https://dl.acm.org/doi/10.1145/3290605.3300387
Serholt SEriksson EDalsgaard PBats RDucros ABratteteig TSandnes FBerget G(2018)Opportunities and challenges for technology development and adoption in public librariesProceedings of the 10th Nordic Conference on Human-Computer Interaction10.1145/3240167.3240198(311-322)Online publication date: 29-Sep-2018
https://dl.acm.org/doi/10.1145/3240167.3240198
Bødker SKyng M(2018)Participatory Design that Matters—Facing the Big IssuesACM Transactions on Computer-Human Interaction10.1145/315242125:1(1-31)Online publication date: 13-Feb-2018
https://dl.acm.org/doi/10.1145/3152421

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Figures

Tables

Media

View Table of Conten