More Web Proxy on the site http://driver.im/

extended-abstract

A case study on capturing and visualising face-to-face interactions in the workplace

Authors:

Marc Van Den Broeck,

Geert Vanderhulst,

Fahim KawsarAuthors Info & Claims

MobileHCI '16: Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct

Pages 575 - 584

https://doi.org/10.1145/2957265.2957272

Published: 06 September 2016 Publication History

Abstract

Face-to-face interactions have proven to accelerate team and larger organisation success. Many past research has explored the benefits of quantifying face-to-face interactions for informed workplace management, with little attention being paid to how this information is perceived by the employees. In this paper, we offer a reflection on the automated feedback of personal interactions in a workplace through a longitudinal study of capturing, modelling and visualisation of face-to-face interactions of 47 employees for 4 months in an industrial research lab in Europe. We conducted semi-structured interviews with 20 employees to understand their perception and experience with the system. Our findings suggest that the short-term feedback on personal face-to-face interactions was not perceived as an effective external cue to promote self-reflection by most, and that employees desire long-term feedback annotated with actionable attributes.

References

[1]

Bem, D. J. Self-perception theory1.

[2]

Brown, C., Efstratiou, C., Leontiadis, I., Quercia, D., and Mascolo, C. Tracking serendipitous interactions: how individual cultures shape the office. In Proceedings of the 17th ACM CSCW, ACM (2014), 1072--1081.

Digital Library

[3]

Brown, C., Efstratiou, C., Leontiadis, I., Quercia, D., Mascolo, C., Scott, J., and Key, P. The architecture of innovation: Tracking face-to-face interactions with ubicomp technologies. In Proceedings of the 2014 ACM UBICOMP (2014), 811--822.

Digital Library

[4]

Choe, E. K. Designing Self-Monitoring Technology to Promote Data Capture and Reflection. PhD thesis, The Information School, University of Washington, Seattle Washington, 2014.

[5]

Dey, A. K., Wac, K., Ferreira, D., Tassini, K., Hong, J.-H., and Ramos, J. Getting closer: an empirical investigation of the proximity of user to their smart phones. In Proceedings of the Ubicomp (2011), 163--172.

Digital Library

[6]

DiMicco, J. M., Pandolfo, A., and Bender, W. Influencing group participation with a shared display. In Proceedings of the 2004 ACM CSCW (2004), 614--623.

Digital Library

[7]

Efstratiou, C., Leontiadis, I., Picone, M., Rachuri, K. K., Mascolo, C., and Crowcroft, J. Sense and sensibility in a pervasive world. In Pervasive Computing. Springer, 2012, 406--424.

Digital Library

[8]

Goffman, E. Interaction ritual: Essays in face to face behavior. AldineTransaction, 2005.

[9]

Goffman, E. Behavior in public places. Simon and Schuster, 2008.

[10]

Hofstede, G. Culture's consequences: International differences in work-related values. 1980.

[11]

Karahalios, K., and Bergstrom, T. Visualizing audio in group table conversation. In Proceedings of TABLETOP (2006).

Digital Library

[12]

Kelley, R. E. How to be a star engineer. IEEE Spectr. 36, 10 (Oct. 1999).

Digital Library

[13]

Kim, T., Chang, A., Holland, L., and Pentland, A. Meeting mediator: enhancing group collaboration using sociometric feedback. In Proceedings of the CSCW 2008 (2008), 457--466.

Digital Library

[14]

Kraut, R., Egido, C., and Galegher, J. Patterns of contact and communication in scientific research collaboration. In Proceedings of the CSCW, ACM (1988), 1--12.

Digital Library

[15]

Mark, G., Iqbal, S., Czerwinski, M., and Johns, P. Capturing the mood: facebook and face-to-face encounters in the workplace. In Proceedings of the CSCW (2014), 1082--1094.

Digital Library

[16]

Mark, G., Iqbal, S., Czerwinski, M., and Johns, P. Focused, aroused, but so distractible: Temporal perspectives on multitasking and communications. In Proceedings of the CSCW (2015), 903--916.

Digital Library

[17]

Mark, G., Iqbal, S. T., Czerwinski, M., and Johns, P. Bored mondays and focused afternoons: the rhythm of attention and online activity in the workplace. In Proceedings of the CHI (2014), 3025--3034.

Digital Library

[18]

Mathur, A., Van den Broeck, M., Vanderhulst, G., Mashhadi, A., and Kawsar, F. Tiny habits in the giant enterprise: understanding the dynamics of a quantified workplace. In Proceedings of the 2015 Ubicomp, ACM (2015), 577--588.

Digital Library

[19]

Olguín, D. O., Waber, B. N., Kim, T., Mohan, A., Ara, K., and Pentland, A. Sensible organizations: Technology and methodology for automatically measuring organizational behavior. IEEE Transactions on Systems, Man, and Cybernetics, Part B: Cybernetics 39, 1 (2009), 43--55.

Digital Library

[20]

Pentland, A. The new science of building great teams. Harvard Business Review 90, 4 (2012), 60--69.

[21]

Vanderhulst, G., Mashhadi, A., Dashti, M., and Kawsar, F. Detecting human encounters from wifi radio signals. In Proceedings of the MUM, ACM (2015), 97--108.

Digital Library

[22]

Viégas, F. B., and Donath, J. S. Chat circles. In Proceedings of the CHI, CHI '99 (1999), 9--16.

Digital Library

[23]

Waber, B. N., Olguin Olguin, D., Kim, T., and Pentland, A. Productivity through coffee breaks: Changing social networks by changing break structure. Available at SSRN 1586375 (2010).

Cited By

Mandhana DBallard D(2024)Navigating the clock and the corridor: how time and space influence unplanned conversationsCorporate Communications: An International Journal10.1108/CCIJ-06-2023-008929:5(753-768)Online publication date: 23-May-2024
https://doi.org/10.1108/CCIJ-06-2023-0089
Mandhana D(2023)Multi-factor model of the antecedents of unplanned conversations at workInternational Journal of Organization Theory & Behavior10.1108/IJOTB-03-2023-005427:3(263-280)Online publication date: 21-Nov-2023
https://doi.org/10.1108/IJOTB-03-2023-0054
Rahaman MLiono JRen YChan JKudo SRawling TSalim F(2020)An Ambient-Physical System to Infer Concentration in Open-plan WorkplaceIEEE Internet of Things Journal10.1109/JIOT.2020.2996219(1-1)Online publication date: 2020
https://doi.org/10.1109/JIOT.2020.2996219
Show More Cited By

Index Terms

A case study on capturing and visualising face-to-face interactions in the workplace
1. Human-centered computing

Recommendations

Understanding the impact of personal feedback on face-to-face interactions in the workplace
ICMI '16: Proceedings of the 18th ACM International Conference on Multimodal Interaction

Face-to-face interactions have proven to accelerate team and larger organisation success. Many past research has explored the benefits of quantifying face-to-face interactions for informed workplace management, however to date, little attention has ...
Between face-to-face and cyberspace: case studies of nonnative speaking graduate students' experiences in alternative discussion modes
Time to meet face-to-face and device-to-device
MobileHCI '06: Proceedings of the 8th conference on Human-computer interaction with mobile devices and services

We examine mobile face-to-face meeting support systems applied to public places and analyse how the temporality of meetings influence the interaction between anonymous participants. Here we uncover a duration paradox. Prolonged meetings between ...

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM Conferences

MobileHCI '16: Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct

September 2016

664 pages

ISBN:9781450344135

DOI:10.1145/2957265

General Chairs:
Fabio Paternò
CNR-ISTI, Italy
,
Kaisa Väänänen
Tampere University of Technology, Finland
,
Program Chairs:
Karen Church
Intercom, USA
,
Jonna Häkkilä
University of Lapland, Finland
,
Antonio Krüger
DFKI, Germany
,
Marcos Serrano
University of Toulouse, France

Copyright © 2016 Owner/Author.

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 06 September 2016

Check for updates

Qualifiers

Extended-abstract

Conference

MobileHCI '16

Sponsor:

SIGCHI

MobileHCI '16: 18th International Conference on Human-Computer Interaction with Mobile Devices and Services

September 6 - 9, 2016

Florence, Italy

Acceptance Rates

Overall Acceptance Rate 202 of 906 submissions, 22%

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

4
Total Citations
View Citations
137
Total Downloads

Downloads (Last 12 months)6
Downloads (Last 6 weeks)2

Reflects downloads up to 07 Jan 2025

Other Metrics

View Author Metrics

Citations

Cited By

Mandhana DBallard D(2024)Navigating the clock and the corridor: how time and space influence unplanned conversationsCorporate Communications: An International Journal10.1108/CCIJ-06-2023-008929:5(753-768)Online publication date: 23-May-2024
https://doi.org/10.1108/CCIJ-06-2023-0089
Mandhana D(2023)Multi-factor model of the antecedents of unplanned conversations at workInternational Journal of Organization Theory & Behavior10.1108/IJOTB-03-2023-005427:3(263-280)Online publication date: 21-Nov-2023
https://doi.org/10.1108/IJOTB-03-2023-0054
Rahaman MLiono JRen YChan JKudo SRawling TSalim F(2020)An Ambient-Physical System to Infer Concentration in Open-plan WorkplaceIEEE Internet of Things Journal10.1109/JIOT.2020.2996219(1-1)Online publication date: 2020
https://doi.org/10.1109/JIOT.2020.2996219
Mashhadi AAcer UBoran AScholl PForlivesi CVanderhulst GKawsar FLukowicz PKrüger ABulling ALim YPatel S(2016)Exploring space syntax on entrepreneurial opportunities with Wi-Fi analyticsProceedings of the 2016 ACM International Joint Conference on Pervasive and Ubiquitous Computing10.1145/2971648.2971745(658-669)Online publication date: 12-Sep-2016
https://dl.acm.org/doi/10.1145/2971648.2971745

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Media

Figures

Other

Tables

View Table of Contents