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The Thin Red Line Between Usability and User Experiences

Published: 07 September 2015 Publication History

Abstract

This paper intends to debate about two often-used terms in the field of designing interactive systems: Usability and User Experience (UX). The need comes from observing (in a non-empirical way) that both software and interface design industries, and even academia, use such terms interchangeably, without knowing clearly their exact meaning, according to the "current fad". To gain empirical knowledge about these terms and their use, we studied the existing literature and conducted a survey to obtain first-hand information, coming from the different actors involved with User Centered Design (UCD) and Human Computer Interaction (HCI) in general. The main motivation for this paper is to verify if current UCD approaches are enough and adequate for the development of both usable and high-grade UX systems.

References

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White, Erin, "Usability and UX for libraries" (2014). VCU Libraries Faculty and Staff Presentations. Paper 6. http://scholarscompass.vcu.edu/libraries_present/6
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Hellweger S., Wang X. What is User Experience Really: Towards a UX Conceptual Framework. Proceedings of the International MultiConference of Engineers and Computer Scientists 2015 Vol II, March 18-20, 2015, Hong Kong.
[3]
Majrashi K., Hamilton M and Uitdenbogerd A. Multiple User Interfaces And Crossplatform User Experience: Theoretical Foundations. SEA -- 2015 pp. 43--57, 2015. © CS & IT-CSCP 2015
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Bevan, N. (2009). What is the difference between the purpose of usability and user experience evaluation methods? London: W3 93G.
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Obrist, M., Roto, V., & Vääänänen, K. V. (2009). User Experience Evaluation- Do you know which method use? CHI 2009, 2763--2766.
[6]
Masip, L. A. (2013). User experience methodology for the design and evaluation of interactive systems. Lleida: Universidad de Lleida.
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Bargas, J. A., & Hornbaek, K. (2011, Mayo 7--12). Old Winw in New Bottles or Novel Challenges? A critical Analysis of Empirical Studies of User Experience. CHI 2011, 2689--2698.
[8]
ISO. (2009). ISO FDIS 9241-210.: ISO.
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Cited By

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  • (2023)User-Centered Software Design: User Interface Redesign for Blockly–Electron, Artificial Intelligence Educational Software for Primary and Secondary SchoolsSustainability10.3390/su1506523215:6(5232)Online publication date: 15-Mar-2023
  • (2022)Integrating user experience evaluation in the development of a web-based Community Engagement ToolkitEvaluation and Program Planning10.1016/j.evalprogplan.2022.10204891(102048)Online publication date: Apr-2022
  • (2021)Channel Treatment for Internet Addiction with Puskesmas Application: Design Approach with Usability Heuristics2021 International Conference Advancement in Data Science, E-learning and Information Systems (ICADEIS)10.1109/ICADEIS52521.2021.9701967(1-6)Online publication date: 13-Oct-2021
  • Show More Cited By

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    Interacción '15: Proceedings of the XVI International Conference on Human Computer Interaction
    September 2015
    287 pages
    ISBN:9781450334631
    DOI:10.1145/2829875
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

    In-Cooperation

    • Universitat Politècnica de Catalunya: Universitat Politècnica de Catalunya

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 07 September 2015

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    Author Tags

    1. Human Computer Interaction
    2. Usability
    3. User Centered Design
    4. User Experience

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    • Short-paper
    • Research
    • Refereed limited

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    Interacción '15

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    Overall Acceptance Rate 109 of 163 submissions, 67%

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    Cited By

    View all
    • (2023)User-Centered Software Design: User Interface Redesign for Blockly–Electron, Artificial Intelligence Educational Software for Primary and Secondary SchoolsSustainability10.3390/su1506523215:6(5232)Online publication date: 15-Mar-2023
    • (2022)Integrating user experience evaluation in the development of a web-based Community Engagement ToolkitEvaluation and Program Planning10.1016/j.evalprogplan.2022.10204891(102048)Online publication date: Apr-2022
    • (2021)Channel Treatment for Internet Addiction with Puskesmas Application: Design Approach with Usability Heuristics2021 International Conference Advancement in Data Science, E-learning and Information Systems (ICADEIS)10.1109/ICADEIS52521.2021.9701967(1-6)Online publication date: 13-Oct-2021
    • (2019)User Experience in Mobile Application Design: Utility Defined Context of UseJournal of Physics: Conference Series10.1088/1742-6596/1361/1/0120431361(012043)Online publication date: 18-Dec-2019

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