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Taking Notes or Playing Games?: Understanding Multitasking in Video Communication

Authors:

Jennifer Marlow,

Eveline van Everdingen,

Daniel AvrahamiAuthors Info & Claims

CSCW '16: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing

Pages 1726 - 1737

https://doi.org/10.1145/2818048.2819975

Published: 27 February 2016 Publication History

Abstract

This paper presents a detailed examination of factors that affect perceptions of and attitudes towards multitasking in video conferencing. We first report findings from interviews with 15 professional users of videoconferencing. Our interviews revealed the roles and potential link of technology and activity. We then report results from a controlled online experiment with 397 participants based in the United States. Our results show that the technology used for multitasking has a significant effect on others' assumptions of what secondary activity the multitasker is likely engaged in, and that this assumed activity in turn affects evaluations of politeness and appropriateness. We also show that different layouts of the video conferencing UI can affect perception of engagement in the meeting and in turn ratings of polite or impolite behavior. We propose a conceptual model that captures our results and use the model to discuss implications for behavior and for the design of video communication tools.

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Cited By

Ohnaka KImagawa TIso KIhara MKobayashi M(2024)Quantitative Observation to Explore the Turn-Changing Mechanisms of Conversations in Remote Meetings Accompanying Supplemental MaterialsCollaboration Technologies and Social Computing10.1007/978-3-031-67998-8_11(161-176)Online publication date: 20-Aug-2024
https://doi.org/10.1007/978-3-031-67998-8_11
Ross SSullivan NYoon J(2023)Virtual Fidgets: Opportunities and Design Principles for Bringing Fidgeting to Online LearningExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3585729(1-6)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544549.3585729
Son SChoi JLee SSong JShin I(2023)It is Okay to be Distracted: How Real-time Transcriptions Facilitate Online Meeting with DistractionProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580742(1-19)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580742
Show More Cited By

Taking Notes or Playing Games?: Understanding Multitasking in Video Communication
1. Information systems
  1. World Wide Web
    1. Web applications
      1. Internet communications tools

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Published In

cover image ACM Conferences

CSCW '16: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing

February 2016

1866 pages

ISBN:9781450335928

DOI:10.1145/2818048

General Chairs:
Darren Gergle
Northwestern University
,
Meredith Ringel Morris
Microsoft Research
,
Program Chairs:
Pernille Bjørn
University of Copenhagen
,
Joseph Konstan
University of Minnesota

Copyright © 2016 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 27 February 2016

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CSCW '16

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SIGCHI

CSCW '16: Computer Supported Cooperative Work and Social Computing

February 27 - March 2, 2016

California, San Francisco, USA

Acceptance Rates

CSCW '16 Paper Acceptance Rate 142 of 571 submissions, 25%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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CSCW '25

Sponsor:
sigchi

Computer-Supported Cooperative Work and Social Computing

October 18 - 22, 2025

Bergen , Norway

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Cited By

Ohnaka KImagawa TIso KIhara MKobayashi M(2024)Quantitative Observation to Explore the Turn-Changing Mechanisms of Conversations in Remote Meetings Accompanying Supplemental MaterialsCollaboration Technologies and Social Computing10.1007/978-3-031-67998-8_11(161-176)Online publication date: 20-Aug-2024
https://doi.org/10.1007/978-3-031-67998-8_11
Ross SSullivan NYoon J(2023)Virtual Fidgets: Opportunities and Design Principles for Bringing Fidgeting to Online LearningExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3585729(1-6)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544549.3585729
Son SChoi JLee SSong JShin I(2023)It is Okay to be Distracted: How Real-time Transcriptions Facilitate Online Meeting with DistractionProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580742(1-19)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580742
Knox LBerzenski SDrew S(2023)Measuring Zoom Fatigue in College Students: Development and Validation of the Meeting Fatigue Scale for Videoconferencing (MFS-V) and the Meeting Fatigue Scale for In-Person (MFS-I)Media Psychology10.1080/15213269.2023.220452926:6(680-712)Online publication date: 23-Apr-2023
https://doi.org/10.1080/15213269.2023.2204529
Schmitz IEinhäuser W(2023)Gaze estimation in videoconferencing settingsComputers in Human Behavior10.1016/j.chb.2022.107517139:COnline publication date: 20-Jan-2023
https://dl.acm.org/doi/10.1016/j.chb.2022.107517
Hu EAzim MHeo S(2022)FluidMeet: Enabling Frictionless Transitions Between In-Group, Between-Group, and Private Conversations During Virtual Breakout MeetingsProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517558(1-17)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3517558
Doty TKnox LKrause ABerzenski SHinkel-Lipsker JDrew S(2022)Keep It Brief: Videoconferencing Frequency and Duration as Predictors of Visual and Body DiscomfortInternational Journal of Human–Computer Interaction10.1080/10447318.2022.213235840:5(1150-1161)Online publication date: 31-Oct-2022
https://doi.org/10.1080/10447318.2022.2132358
Cao HLee CIqbal SCzerwinski MWong PRintel SHecht BTeevan JYang LKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)Large Scale Analysis of Multitasking Behavior During Remote MeetingsProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445243(1-13)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445243
Sarkar ARintel SBorowiec DBergmann RGillett SBragg DBaym NSellen A(2021)The promise and peril of parallel chat in video meetings for workExtended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411763.3451793(1-8)Online publication date: 8-May-2021
https://dl.acm.org/doi/10.1145/3411763.3451793
De Bruin RBarber L(2020)Is Electronic Multitasking Always Viewed as a Counterproductive Meeting Behavior? Understanding the Nature of the Secondary TaskPsychological Reports10.1177/0033294120973946125:1(422-447)Online publication date: 17-Nov-2020
https://doi.org/10.1177/0033294120973946
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