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Collaborative customer services using synchronous Web browser sharing

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Catherine WolfAuthors Info & Claims

CSCW '98: Proceedings of the 1998 ACM conference on Computer supported cooperative work

Pages 99 - 109

https://doi.org/10.1145/289444.289484

Published: 01 November 1998 Publication History

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Cited By

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Shu SShen XZhu YHuang TYan SLi S(2012)Prototyping Efficient Desktop-as-a-Service for FPGA Based Cloud Computing ArchitectureProceedings of the 2012 IEEE Fifth International Conference on Cloud Computing10.1109/CLOUD.2012.121(702-709)Online publication date: 24-Jun-2012
https://dl.acm.org/doi/10.1109/CLOUD.2012.121
Xue ZQing-pu Z(2012)Comparison and Evaluation on Performance of Customer Collaboration Innovation ImplementationAffective Computing and Intelligent Interaction10.1007/978-3-642-27866-2_1(1-9)Online publication date: 2012
https://doi.org/10.1007/978-3-642-27866-2_1
Shamsuddin NSulaiman SSyed-Mohamad SZamli K(2011)Improving learnability and understandability of a Web application using an action-based technique2011 Malaysian Conference in Software Engineering10.1109/MySEC.2011.6140678(245-250)Online publication date: Dec-2011
https://doi.org/10.1109/MySEC.2011.6140678
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Index Terms

Collaborative customer services using synchronous Web browser sharing
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing systems and tools
      1. Synchronous editors
  2. Human computer interaction (HCI)
    1. Interaction paradigms
      1. Web-based interaction
2. Information systems
  1. Information systems applications
    1. Collaborative and social computing systems and tools
      1. Synchronous editors
  2. World Wide Web
    1. Web applications
    2. Web services

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Published In

CSCW '98: Proceedings of the 1998 ACM conference on Computer supported cooperative work

November 1998

436 pages

ISBN:1581130090

DOI:10.1145/289444

Chairmen:
Steven Poltrock
The Boeing Co.
,
Jonathan Grudin
Univ. of California, Irvine

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 November 1998

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CSCW98

Sponsor:

CSCW98: Computer Supported Cooperative Work

November 14 - 18, 1998

Washington, Seattle, USA

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CSCW '98 Paper Acceptance Rate 41 of 220 submissions, 19%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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CSCW '25

Sponsor:
sigchi

Computer-Supported Cooperative Work and Social Computing

October 18 - 22, 2025

Bergen , Norway

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Cited By

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Shu SShen XZhu YHuang TYan SLi S(2012)Prototyping Efficient Desktop-as-a-Service for FPGA Based Cloud Computing ArchitectureProceedings of the 2012 IEEE Fifth International Conference on Cloud Computing10.1109/CLOUD.2012.121(702-709)Online publication date: 24-Jun-2012
https://dl.acm.org/doi/10.1109/CLOUD.2012.121
Xue ZQing-pu Z(2012)Comparison and Evaluation on Performance of Customer Collaboration Innovation ImplementationAffective Computing and Intelligent Interaction10.1007/978-3-642-27866-2_1(1-9)Online publication date: 2012
https://doi.org/10.1007/978-3-642-27866-2_1
Shamsuddin NSulaiman SSyed-Mohamad SZamli K(2011)Improving learnability and understandability of a Web application using an action-based technique2011 Malaysian Conference in Software Engineering10.1109/MySEC.2011.6140678(245-250)Online publication date: Dec-2011
https://doi.org/10.1109/MySEC.2011.6140678
Hamilton SImsand EHamilton J(2010)Increasing organization efficiency through software architecture: Case study of the JTF-GNO2010 - MILCOM 2010 MILITARY COMMUNICATIONS CONFERENCE10.1109/MILCOM.2010.5680366(464-469)Online publication date: Oct-2010
https://doi.org/10.1109/MILCOM.2010.5680366
Decouchant DMendoza SRodríguez J(2010)Suited Support for Distributed Web Intelligence Cooperative WorkEmergent Web Intelligence: Advanced Semantic Technologies10.1007/978-1-84996-077-9_7(137-184)Online publication date: 2010
https://doi.org/10.1007/978-1-84996-077-9_7
Yue CChu ZWang H(2009)RCBProceedings of the 2009 conference on USENIX Annual technical conference10.5555/1855807.1855836(29-29)Online publication date: 14-Jun-2009
https://dl.acm.org/doi/10.5555/1855807.1855836
Overby E(2008)Process Virtualization Theory and the Impact of Information TechnologyOrganization Science10.1287/orsc.1070.031619:2(277-291)Online publication date: 1-Mar-2008
https://dl.acm.org/doi/10.1287/orsc.1070.0316
Hanks B(2008)Empirical evaluation of distributed pair programmingInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2007.10.00366:7(530-544)Online publication date: 1-Jul-2008
https://dl.acm.org/doi/10.1016/j.ijhcs.2007.10.003
Atterer RSchmidt AWnuk M(2007)A proxy-based infrastructure for web application sharing and remote collaboration on web pagesProceedings of the 11th IFIP TC 13 international conference on Human-computer interaction10.5555/1776994.1777007(74-87)Online publication date: 1-Sep-2007
https://dl.acm.org/doi/10.5555/1776994.1777007
Atterer RSchmidt AWnuk M(2007)A Proxy-Based Infrastructure for Web Application Sharing and Remote Collaboration on Web PagesHuman-Computer Interaction – INTERACT 200710.1007/978-3-540-74796-3_9(74-87)Online publication date: 2007
https://doi.org/10.1007/978-3-540-74796-3_9
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