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Toward Building a Mobile App Experience to Support Users' Mobile Travel Needs

Published: 02 June 2016 Publication History

Abstract

Users' reliance on mobile devices has grown tremendously in recent years. For travelers in particular, the use of mobile travel (hereafter, referred to as 'mtravel') apps has been increasingly important in order to check the status of hotels, convert currencies, and provide convenience when traveling away from home. Examples of such applications used for travel purposes include hotel/motel apps, airline apps, location-based services such as maps, and travel tools such as translators, currency converters, etc.

References

[1]
Anne Coussement, M. and Teague, T.J., 2013. The new customer-facing technology: mobile and the constantly-connected consumer. Journal of Hospitality and Tourism Technology, 4(2), pp.177--187.
[2]
Burgess, S., Sellitto, C., & Karanasios, S. (2012). A Model of ICDT Internet Flows on Mobile Devices for the Travel and Tourism Consumer. Tourism Analysis, 17(6), 705--719. http://doi.org/10.3727/108354212X13531051127140
[3]
Chung, N., Han, H., & Joun, Y. (2015). Tourists' intention to visit a destination: The role of augmented reality (AR) application for a heritage site. Computers in Human Behavior, 50, 588--599. http://doi.org/10.1016/j.chb.2015.02.068.
[4]
Eriksson, N., 2014. User categories of mobile travel services. Journal of Hospitality and Tourism Technology, 5(1), pp.17--30.
[5]
Kenteris, M., Gavalas, D. and Economou, D., 2009. An innovative mobile electronic tourist guide application. Personal and ubiquitous computing, 13(2), pp.103--118.
[6]
Mo Kwon, J., Bae, J. (Stephanie), & Blum, S. C. (2013). Mobile applications in the hospitality industry. Journal of Hospitality and Tourism Technology, 4(1), 81--92. http://doi.org/10.1108/17579881311302365
[7]
Verma, R., Stock, D., & McCarthy, L. (2012). Customer Preferences for Online, Social Media, and Mobile Innovations in the Hospitality Industry. Cornell Hospitality Quarterly, 53(3), 183--186. http://doi.org/10.1177/1938965512445161

Cited By

View all
  • (2024)Decoding the Digital TravellerDecoding Tourist Behavior in the Digital Era10.4018/979-8-3693-3972-5.ch003(43-64)Online publication date: 20-Sep-2024
  • (2019)Tourism application with CNN-Based Classification specialized for cultural informationProceedings of the 21st International Conference on Information Integration and Web-based Applications & Services10.1145/3366030.3366073(8-14)Online publication date: 2-Dec-2019
  • (2018)Survey on Intelligent Personalized Mobile Tour Guides and a Use Case Walking Tour App2018 IEEE 30th International Conference on Tools with Artificial Intelligence (ICTAI)10.1109/ICTAI.2018.00105(663-666)Online publication date: Nov-2018

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Information

Published In

cover image ACM Conferences
SIGMIS-CPR '16: Proceedings of the 2016 ACM SIGMIS Conference on Computers and People Research
June 2016
168 pages
ISBN:9781450342032
DOI:10.1145/2890602
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 02 June 2016

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Author Tags

  1. hospitality and travel
  2. human computer interaction (hci)
  3. mobile applications
  4. mobile travel
  5. travel application
  6. user centered design
  7. user studies

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SIGMIS-CPR '16
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SIGMIS-CPR '16: 2016 Computers and People Research Conference
June 2 - 4, 2016
Virginia, Alexandria, USA

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Overall Acceptance Rate 300 of 480 submissions, 63%

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Cited By

View all
  • (2024)Decoding the Digital TravellerDecoding Tourist Behavior in the Digital Era10.4018/979-8-3693-3972-5.ch003(43-64)Online publication date: 20-Sep-2024
  • (2019)Tourism application with CNN-Based Classification specialized for cultural informationProceedings of the 21st International Conference on Information Integration and Web-based Applications & Services10.1145/3366030.3366073(8-14)Online publication date: 2-Dec-2019
  • (2018)Survey on Intelligent Personalized Mobile Tour Guides and a Use Case Walking Tour App2018 IEEE 30th International Conference on Tools with Artificial Intelligence (ICTAI)10.1109/ICTAI.2018.00105(663-666)Online publication date: Nov-2018

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