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E-government, social media, and risk perception communication at the edge of disaster: findings from the Mt. Sinabung eruption in Indonesia

Authors:

Akemi Takeoka Chatfield,

Christopher G. Reddick,

Dedi Iskandar Inan,

Uuf BrajawidagdaAuthors Info & Claims

dg.o '14: Proceedings of the 15th Annual International Conference on Digital Government Research

Pages 153 - 162

https://doi.org/10.1145/2612733.2612752

Published: 18 June 2014 Publication History

Abstract

Despite operational volcano surveillance using meteorological satellite, thermal remote sensing and infrared camera technologies, predicting its hazardous activity and explosive eruption, with any accuracy, remains nearly impossible. Against this, volcanic hazards and risk literature identifies risk communication as a new research challenge. This study presents insights from the disaster risk communication practice, during the Mt. Sinabung eruptions in February 2014, causing 16 deaths and continuous evacuations of 30,000 local residents. We examined IT uses, including e-government websites and social media, which facilitated or inhibited communications of risk perceptions by governments, the affected villagers, and the public. Based on findings, we discuss socio-political and socio-technical implications for overcoming inter-agency coordination and clear cross-jurisdictional communication challenges so as to improve external political efficacy of volcanic risk communication and to empower the public living at the edge of disaster and take appropriate and timely responses that would mitigate the volcanic hazards and risk.

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Cited By

Morelli SPazzi VNardini OBonati S(2022)Framing Disaster Risk Perception and Vulnerability in Social Media Communication: A Literature ReviewSustainability10.3390/su1415914814:15(9148)Online publication date: 26-Jul-2022
https://doi.org/10.3390/su14159148
Brajawidagda UReddick CChatfield A(2017)Urban resilience in extreme events: Analyzing online news and Twitter use during the 2016 Jakarta terror attackInformation Polity10.3233/IP-17041022:2-3(159-177)Online publication date: 20-Oct-2017
https://doi.org/10.3233/IP-170410
Brajawidagda UReddick CChatfield A(2016)Social Media and Urban ResilienceProceedings of the 17th International Digital Government Research Conference on Digital Government Research10.1145/2912160.2912193(445-454)Online publication date: 8-Jun-2016
https://dl.acm.org/doi/10.1145/2912160.2912193
Show More Cited By

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E-government, social media, and risk perception communication at the edge of disaster: findings from the Mt. Sinabung eruption in Indonesia

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cover image ACM Other conferences

dg.o '14: Proceedings of the 15th Annual International Conference on Digital Government Research

June 2014

365 pages

ISBN:9781450329019

DOI:10.1145/2612733

General Chairs:
Gabriel Puron-Cid
Centro de Investigación y Docencia Económicas
,
Scott Robertson
University of Hawaii
,
Program Chairs:
Jing Zhang
Clark University
,
J. Ramon Gil-Garcia
Centro de Investigación y Docencia Económicas

Copyright © 2014 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 18 June 2014

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dg.o '14: 15th Annual International Conference on Digital Government Research

June 18 - 21, 2014

Aguascalientes, Mexico

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dg.o '14 Paper Acceptance Rate 36 of 62 submissions, 58%;

Overall Acceptance Rate 150 of 271 submissions, 55%

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Cited By

Morelli SPazzi VNardini OBonati S(2022)Framing Disaster Risk Perception and Vulnerability in Social Media Communication: A Literature ReviewSustainability10.3390/su1415914814:15(9148)Online publication date: 26-Jul-2022
https://doi.org/10.3390/su14159148
Brajawidagda UReddick CChatfield A(2017)Urban resilience in extreme events: Analyzing online news and Twitter use during the 2016 Jakarta terror attackInformation Polity10.3233/IP-17041022:2-3(159-177)Online publication date: 20-Oct-2017
https://doi.org/10.3233/IP-170410
Brajawidagda UReddick CChatfield A(2016)Social Media and Urban ResilienceProceedings of the 17th International Digital Government Research Conference on Digital Government Research10.1145/2912160.2912193(445-454)Online publication date: 8-Jun-2016
https://dl.acm.org/doi/10.1145/2912160.2912193
Carley KMalik MKowalchuck MPfeffer JLandwehr P(undefined)Twitter Usage in IndonesiaSSRN Electronic Journal10.2139/ssrn.2720332
https://doi.org/10.2139/ssrn.2720332

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