[go: up one dir, main page]
More Web Proxy on the site http://driver.im/ skip to main content
10.1145/2662253.2662281acmotherconferencesArticle/Chapter ViewAbstractPublication PagesinteraccionConference Proceedingsconference-collections
research-article

Proposal to evaluate the satisfaction of use in Virtual Learning Environments

Published: 10 September 2014 Publication History

Abstract

Every time there is an increased interest in measuring and evaluating the user experience more objectively and accurately with respect to the real needs of users. However, the evolution of technology has meant various challenges and have achieved a closer understanding of the implicit elements in the user and an interactive system interaction. In the case of virtual learning environments, the challenge is greater as there are contextual specific aspects that traditional methods cannot provide in an adequate way to assess the satisfaction of use in such environments. This proposal intended to include crucial elements that characterize learning software systems and to show how to evaluate these systems from an emotional approach.

References

[1]
N. Bevan, "Los nuevos modelos de ISO para la calidad y la calidad en uso del software," in Calidad del producto y proceso software, Editorial Ra-Ma, 2010, pp. 55--75.
[2]
G. Cockton, "Putting Value into E-valu-ation," in Maturing Usability, 2008, pp. 287--317.
[3]
M. Hassenzahl, S. Diefenbach, and A. Göritz, "Needs, affect, and interactive products -- Facets of user experience," Interact. Comput., vol. 22, no. 5, pp. 353--362, Sep. 2010.
[4]
N. Bevan, "Classifying and selecting UX and usability measures," Int. Work. Meaningful Meas. Valid Useful User Exp. Meas., vol. 11, pp. 13--18, 2008.
[5]
S. Kujala, V. Roto, K. Väänänen-vainio-mattila, and A. Sinnelä, "Identifying hedonic factors in long-term user experience," Proc. 2011 Conf. Des. Pleasurable Prod. Interfaces. ACM, no. c, pp. 0--7, 2011.
[6]
F. Redzuan, A. M. Lokman, and Z. A. Othman, "Kansei Design Model for Engagement in Online Learning: A Proposed Model," Informatics Eng. Inf. Sci., pp. 64--78, 2011.
[7]
K. Capota, M. Van Hout, and T. Van Der Geest, "Measuring the emotional impact of websites: a study on combining a dimensional and discrete emotion approach in measuring visual appeal of university websites," in Proceedings of the 2007 conference on Designing pleasurable products and interfaces, 2007, no. August, pp. 22--25.
[8]
D. A. Norman, Emotional design: Why we love (or hate) everyday things. Basic Books, 2007, p. 272.
[9]
R. J. Dolan, "Emotion, cognition and behavior," Science, vol. 298, no. 5596, pp. 1191--4, Nov. 2002.
[10]
H. Järvenoja and S. Järvelä, "How students describe the sources of their emotional and motivational experiences during the learning process: A qualitative approach," Learn. Instr., vol. 15, no. 5, pp. 465--480, Oct. 2005.
[11]
M. Nummenmaa and L. Nummenmaa, "University students' emotions, interest and activities in a web-based learning environment.," Br. J. Educ. Psychol., vol. 78, no. Pt 1, pp. 163--78, Mar. 2008.
[12]
A. Madan and S. K. Dubey, "Usability Evaluation Methods: A Literature Review," Int. J. Eng. Sci. Technol., vol. 4, no. 02, pp. 590--599, 2012.
[13]
S. Minocha and A. Reeves, "Interaction Design and Usability of Learning Spaces in 3D Multi-user Virtual Worlds," in Human Work Interaction Design: Usability in Social, Cultural and Organizational Contexts, D. Katre, R. Orngreen, P. Yammiyavar, and T. Clemmensen, Eds. Springer Berlin Heidelberg, 2010, pp. 157--167.
[14]
P. Zaharias, M. Belk, P. Germanakos, and G. Samaras, "User Experience in Educational Virtual Worlds," in CHI 2011, 2011.
[15]
I. S. O. ISO, "IEC 25010: 2011: Systems and software engineering--Systems and software Quality Requirements and Evaluation (SQuaRE)--System and software quality models," Int. Organ. Stand., 2011.
[16]
M. Hassenzahl, "The thing and I: understanding the relationship between user and product," in Funology, vol. 3, M. Blythe, K. Overbeeke, A. Monk, and P. Wright, Eds. Springer Netherlands, 2005, pp. 31--42.
[17]
P. Zaharias and A. Poylymenakou, "Developing a Usability Evaluation Method for e-Learning Applications: Beyond Functional Usability," Int. J. Hum. Comput. Interact., vol. 25, no. 1, pp. 75--98, 2009.
[18]
F. D. Davis, "Perceived usefulness, perceived ease of use, and user acceptance of information technology," MIS Q., vol. 13, no. 3, pp. 319--340, 1989.
[19]
P.-C. Sun, R. J. Tsai, G. Finger, Y.-Y. Chen, and D. Yeh, "What drives a successful e-Learning? An empirical investigation of the critical factors influencing learner satisfaction," Comput. Educ., vol. 50, no. 4, pp. 1183--1202, May 2008.
[20]
K. A. Pituch and Y. Lee, "The influence of system characteristics on e-learning use," Comput. Educ., vol. 47, no. 2, pp. 222--244, 2006.
[21]
R. Saadé and B. Bahli, "The impact of cognitive absorption on perceived usefulness and perceived ease of use in on-line learning: an extension of the technology acceptance model," Inf. Manag., vol. 42, no. 2, pp. 317--327, 2005.
[22]
E. W. T. Ngai, J. K. L. Poon, and Y. H. C. Chan, "Empirical examination of the adoption of WebCT using {TAM}," Comput. Educ., vol. 48, no. 2, pp. 250--267, 2007.
[23]
J. M. Keller, "First principles of motivation to learn and e-learning," Distance Educ., vol. 29, no. 2, pp. 175--185, Aug. 2008.
[24]
J. Ouimette, D. W. Surry, A. Grubb, and D. A. Hall, "Essential books in the field of instructional design and technology," Australas. J. Educ. Technol., vol. 25, no. 5, pp. 731--747, 2009.
[25]
J. Xu, K. Le, A. Deitermann, and E. Montague, "How different types of users develop trust in technology: A qualitative analysis of the antecedents of active and passive user trust in a shared technology," Appl. Ergon., no. 0, p. -, 2014.
[26]
G. L. Urban, C. Amyx, and A. Lorenzon, "Online Trust: State of the Art, New Frontiers, and Research Potential," J. Interact. Mark., vol. 23, no. 2, pp. 179--190, 2009.
[27]
C. L. Corritore, B. Kracher, and S. Wiedenbeck, "On-line trust: concepts, evolving themes, a model," Int. J. Hum. Comput. Stud., vol. 58, no. 6, pp. 737--758, 2003.
[28]
J. Nilsen, R. Molich, C. Snyder, and S. Farrell, "E-Commerce User Experience: Trust," Nielsen Norman Group, Fremont, CA, 2000. {Online}. Available: http://www.nngroup.com/reports/ecommerce-user-experience/. {Accessed: 03-Feb-2001}.
[29]
A. H. Maslow, R. Frager, and J. Fadiman, Motivation and personality, vol. 2. Harper & Row New York, 1970.
[30]
P. Jordan, Designing pleasurable products: An introduction to the new human factors. CRC Press, 2000.
[31]
L. Tiger, The Pursuit of Pleasure. New Brunswick, New Jersey: Transaction Publishers, 2000, p. 330.
[32]
B. Gaver and H. Martin, "Alternatives: Exploring Information Appliances through Conceptual Design Proposals," in Proceedings of the SIGCHI conference on Human factors in computing systems, 2000, vol. 2, no. 1, pp. 209--216.
[33]
P. W. Jordan, "Pleasure With Products: Human Factors for Body, Mind and Soul," in Human Factors in Product Design: Current Practice and Future Trends, W. Green and P. W. Jordan, Eds. CRC Press, 1999, pp. 206--217.
[34]
P. M. A. Desmet, "Measuring emotion: Development and application of an instrument to measure emotional responses to products," in Funology, Springer, 2005, pp. 111--123.
[35]
L. Shen, M. Wang, and R. Shen, "Affective e-Learning: Using 'Emotional' Data to Improve Learning in Pervasive Learning Environment," J. Educ. Technol. Soc., vol. 12, pp. 176--189, 2009.
[36]
K. O'Regan, "EMOTION AND E-LEARNING," J. Asynchronous Learn. networks, vol. 7, no. 3, pp. 78--92, 2003.
[37]
B. Kort, R. Reilly, and R. Picard, "An affective model of interplay between emotions and learning: Reengineering educational pedagogy-building a learning companion," in Advanced Learning Technologies, IEEE International Conference on, pp. 1--4.
[38]
A. F. Aguirre, Á. P. Villareal, C. A. Collazos, Y. Méndez, I. Kafure, and R. Gil, "La Importancia del Factor Emocional en el Proceso de Evaluación de Usabilidad de Sistemas Interactivos," in LatinAmerican Conference on Networked and Electronic Media - LACNEM, 2010.

Cited By

View all
  • (2024)Immersive Whale OdysseyAdvancing Smart Tourism Through Analytics10.4018/979-8-3693-3715-8.ch012(215-232)Online publication date: 20-Sep-2024
  • (2021)Emotions for Virtual Learning EnvironmentsIEEE Revista Iberoamericana de Tecnologias del Aprendizaje10.1109/RITA.2021.312590216:3(215-224)Online publication date: Aug-2021

Recommendations

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM Other conferences
Interacción '14: Proceedings of the XV International Conference on Human Computer Interaction
September 2014
435 pages
ISBN:9781450328807
DOI:10.1145/2662253
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

In-Cooperation

  • Universidad de La Laguna: Universidad de La Laguna

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 10 September 2014

Permissions

Request permissions for this article.

Check for updates

Author Tags

  1. Satisfaction of use
  2. instructional design
  3. user experience
  4. virtual learning environments

Qualifiers

  • Research-article
  • Research
  • Refereed limited

Conference

Interacción '14
Interacción '14: XV International Conference on Human Computer Interaction
September 10 - 12, 2014
Tenerife, Puerto de la Cruz, Spain

Acceptance Rates

Overall Acceptance Rate 109 of 163 submissions, 67%

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • Downloads (Last 12 months)2
  • Downloads (Last 6 weeks)0
Reflects downloads up to 04 Jan 2025

Other Metrics

Citations

Cited By

View all
  • (2024)Immersive Whale OdysseyAdvancing Smart Tourism Through Analytics10.4018/979-8-3693-3715-8.ch012(215-232)Online publication date: 20-Sep-2024
  • (2021)Emotions for Virtual Learning EnvironmentsIEEE Revista Iberoamericana de Tecnologias del Aprendizaje10.1109/RITA.2021.312590216:3(215-224)Online publication date: Aug-2021

View Options

Login options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Media

Figures

Other

Tables

Share

Share

Share this Publication link

Share on social media