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Service level agreement (SLA) assurance for cloud services: a survey from a transactional risk perspective

Authors:

Omar Khadeer HussainAuthors Info & Claims

MoMM '12: Proceedings of the 10th International Conference on Advances in Mobile Computing & Multimedia

Pages 263 - 266

https://doi.org/10.1145/2428955.2429005

Published: 03 December 2012 Publication History

Abstract

Cloud computing is a new paradigm for service-based computing and is gaining popularity. An efficient way for the assurances of the expected service levels in cloud computing is to establish a tailor-made Service Level Agreement (SLA) and to ensure the commitment of SLAs by service providers. In this paper, we conduct a survey of the state of the art in cloud SLA assurance from two aspects -- pre- and post-interaction phases, based on which research gaps in existing approaches are identified. New research requirements for SLA assurance are then presented.

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Cited By

Sissodia RRauthan MBarthwal V(2024)Service Level Agreements (SLAs) and Their Role in Establishing TrustAnalyzing and Mitigating Security Risks in Cloud Computing10.4018/979-8-3693-3249-8.ch009(182-193)Online publication date: 5-Jan-2024
https://doi.org/10.4018/979-8-3693-3249-8.ch009
Shi ZIvankovic VFarshidi SSurbiryala JZhou HZhao Z(2022)AWESOME: an auction and witness enhanced SLA model for decentralized cloud marketplacesJournal of Cloud Computing10.1186/s13677-022-00292-811:1Online publication date: 19-Aug-2022
https://doi.org/10.1186/s13677-022-00292-8
Gomes CAmiraski MHempstead M(2022)CASHT: Contention Analysis in Shared Hierarchies with TheftsACM Transactions on Architecture and Code Optimization10.1145/349453819:1(1-27)Online publication date: 23-Jan-2022
https://doi.org/10.1145/3494538
Show More Cited By

Index Terms

Service level agreement (SLA) assurance for cloud services: a survey from a transactional risk perspective
1. General and reference
  1. Document types
    1. Surveys and overviews

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Published In

cover image ACM Other conferences

MoMM '12: Proceedings of the 10th International Conference on Advances in Mobile Computing & Multimedia

December 2012

323 pages

ISBN:9781450313070

DOI:10.1145/2428955

Conference Chair:
Matthias Steinbauer
Johannes Kepler University Linz, Austria
,
Editor:
Ismail Khalil
Johannes Kepler University Linz, Austria
,
General Chair:
Eric Pardede
La Trobe University, Australia
,
Program Chair:
David Taniar
Monash University, Australia

Copyright © 2012 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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@WAS: International Organization of Information Integration and Web-based Applications and Services

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Association for Computing Machinery

New York, NY, United States

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Published: 03 December 2012

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MoMM '12

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@WAS

MoMM '12: The 10th International Conference on Advances in Mobile Computing & Multimedia

December 3 - 5, 2012

Bali, Indonesia

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Cited By

Sissodia RRauthan MBarthwal V(2024)Service Level Agreements (SLAs) and Their Role in Establishing TrustAnalyzing and Mitigating Security Risks in Cloud Computing10.4018/979-8-3693-3249-8.ch009(182-193)Online publication date: 5-Jan-2024
https://doi.org/10.4018/979-8-3693-3249-8.ch009
Shi ZIvankovic VFarshidi SSurbiryala JZhou HZhao Z(2022)AWESOME: an auction and witness enhanced SLA model for decentralized cloud marketplacesJournal of Cloud Computing10.1186/s13677-022-00292-811:1Online publication date: 19-Aug-2022
https://doi.org/10.1186/s13677-022-00292-8
Gomes CAmiraski MHempstead M(2022)CASHT: Contention Analysis in Shared Hierarchies with TheftsACM Transactions on Architecture and Code Optimization10.1145/349453819:1(1-27)Online publication date: 23-Jan-2022
https://doi.org/10.1145/3494538
Cancian MRabelo RHauck J(2020)Towards a capability and maturity model for Collaborative Software-as-a-ServiceInnovations in Systems and Software Engineering10.1007/s11334-020-00360-9Online publication date: 21-Mar-2020
https://doi.org/10.1007/s11334-020-00360-9
Rabelo RRuiz HCancian M(2020)For a Dynamic Web Services Discovery Model for Open Ecosystems of Software ProvidersBoosting Collaborative Networks 4.010.1007/978-3-030-62412-5_7(83-97)Online publication date: 16-Nov-2020
https://doi.org/10.1007/978-3-030-62412-5_7
Alofe OFatema K(2020)Trustworthy Cloud ComputingData Privacy and Trust in Cloud Computing10.1007/978-3-030-54660-1_7(129-145)Online publication date: 14-Oct-2020
https://doi.org/10.1007/978-3-030-54660-1_7
Sookhak MTang HHe YYu F(2019)Security and Privacy of Smart Cities: A Survey, Research Issues and ChallengesIEEE Communications Surveys & Tutorials10.1109/COMST.2018.286728821:2(1718-1743)Online publication date: Oct-2020
https://doi.org/10.1109/COMST.2018.2867288
Mubeen SAsadollah SPapadopoulos AAshjaei MPei-Breivold HBehnam M(2018)Management of Service Level Agreements for Cloud Services in IoT: A Systematic Mapping StudyIEEE Access10.1109/ACCESS.2017.27446776(30184-30207)Online publication date: 2018
https://doi.org/10.1109/ACCESS.2017.2744677
El Kateb DFouquet FNain GMeira JAckerman MLe Traon YCho YShin SKim SHung CHong J(2014)Generic cloud platform multi-objective optimization leveraging [email protected]Proceedings of the 29th Annual ACM Symposium on Applied Computing10.1145/2554850.2555044(343-350)Online publication date: 24-Mar-2014
https://dl.acm.org/doi/10.1145/2554850.2555044
Nguyen TSiebenhaar MHans RSteinmetz R(2014)Role-Based Templates for Cloud MonitoringProceedings of the 2014 IEEE/ACM 7th International Conference on Utility and Cloud Computing10.1109/UCC.2014.33(242-250)Online publication date: 8-Dec-2014
https://dl.acm.org/doi/10.1109/UCC.2014.33

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