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Access perspectives and design values in government social media usage

Authors:

Paul T. Jaeger,

John Carlo Bertot,

Katie ShiltonAuthors Info & Claims

dg.o '12: Proceedings of the 13th Annual International Conference on Digital Government Research

Pages 216 - 222

https://doi.org/10.1145/2307729.2307764

Published: 04 June 2012 Publication History

Abstract

As a means to interact with citizens, social media presents governments with many opportunities and challenges. The ways in which these technologies are framed in policy, particularly information policies, heavily shape resulting government-citizen interactions. This paper uses a policy analysis approach to detail key policy instruments related to U. S. federal government use of social media. It focuses particularly on access issues, which these policies do not adequately address. Access can be understood to mean many things, and the values underlying access perspectives affect the design and implementation of e-government projects. This paper explicates several definitions of access, illustrates the values underlying these definitions, and suggests opportunities to frame government use of social media in a manner inclusive of as many members of the public as possible.

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Cited By

Pang CNeustaedter CMoffatt KHennessy KPan R(2019)The role of a location-based city exploration game in digital placemakingBehaviour & Information Technology10.1080/0144929X.2019.1697899(1-24)Online publication date: 11-Dec-2019
https://doi.org/10.1080/0144929X.2019.1697899
Pang CPan RWong SNeustaedter CWu YMark GFussell SLampe Cschraefel mHourcade JAppert CWigdor D(2017)City ExplorerProceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems10.1145/3027063.3053252(2825-2832)Online publication date: 6-May-2017
https://dl.acm.org/doi/10.1145/3027063.3053252
Pang CNeustaedter CProcyk JHawkins DHennessy KZhang HTang T(2015)Moving towards user-centered governmentProceedings of the 41st Graphics Interface Conference10.5555/2788890.2788918(155-162)Online publication date: 3-Jun-2015
https://dl.acm.org/doi/10.5555/2788890.2788918

Index Terms

Access perspectives and design values in government social media usage
1. Social and professional topics
  1. Computing / technology policy
    1. Government technology policy
      1. Governmental regulations

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Information & Contributors

Information

Published In

cover image ACM Other conferences

dg.o '12: Proceedings of the 13th Annual International Conference on Digital Government Research

June 2012

324 pages

ISBN:9781450314039

DOI:10.1145/2307729

Conference Chair:
John Bertot
University of Maryland
,
Program Chairs:
Luis Felipe Luna-Reyes
Universidad de las Americas, Puebla
,
Sehl Mellouli
Laval University

Copyright © 2012 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Elsevier
iSchool: College of Information Studies, University of Maryland
iPAC: Information Policy and Access Center

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 04 June 2012

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dg.o '12: 13th Annual International Conference on Digital Government Research

June 4 - 7, 2012

Maryland, College Park, USA

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Cited By

Pang CNeustaedter CMoffatt KHennessy KPan R(2019)The role of a location-based city exploration game in digital placemakingBehaviour & Information Technology10.1080/0144929X.2019.1697899(1-24)Online publication date: 11-Dec-2019
https://doi.org/10.1080/0144929X.2019.1697899
Pang CPan RWong SNeustaedter CWu YMark GFussell SLampe Cschraefel mHourcade JAppert CWigdor D(2017)City ExplorerProceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems10.1145/3027063.3053252(2825-2832)Online publication date: 6-May-2017
https://dl.acm.org/doi/10.1145/3027063.3053252
Pang CNeustaedter CProcyk JHawkins DHennessy KZhang HTang T(2015)Moving towards user-centered governmentProceedings of the 41st Graphics Interface Conference10.5555/2788890.2788918(155-162)Online publication date: 3-Jun-2015
https://dl.acm.org/doi/10.5555/2788890.2788918

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