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MobileQueue: an image-based queue card management system through augmented reality phones

Published: 05 September 2012 Publication History

Abstract

We propose MobileQueue, a mobile queue-card management system that offers more freedom to customers by enabling image-based queue-card retrieving and service-information querying actions using mobile phones. MobileQueue interacts with cloud services allowing customers to query summary description and availability (e.g., available seats) of services provided by stores. MobileQueue also offers suggestions to waiting customers such as potentially interesting substitute activities and stores.

References

[1]
Employees vital agents of change. http://www.nationmultimedia.com/2010/12/15/business/Employees-vital-agents-of-change-30144455.html.
[2]
QLess: Virtual Queue Management. http://www.waitinginlinesucks.com/.
[3]
A. Thiagarajan, L. Ravindranath, H. Balakrishnan, S. Madden, and L. Girod, Accurate, low-energy trajectory mapping for mobile devices, USENIX NSDI, 2011.
[4]
V. A. Zeithaml and M. J. Bitner. Services Marketing. McGraw Hill, Singapore; New York:, 1996.
[5]
Y.-H. Kuo, H.-T. Lin, W.-H. Cheng, Y.-H. Yang, and W. H. Hsu, Unsupervised auxiliary visual words discovery for large-scale image object retrieval, IEEE CVPR, 2011.
[6]
L. D. Baker and A. K. McCallum. Distributional clustering of words for text classification. ACM SIGIR, 1998.

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    cover image ACM Conferences
    UbiComp '12: Proceedings of the 2012 ACM Conference on Ubiquitous Computing
    September 2012
    1268 pages
    ISBN:9781450312240
    DOI:10.1145/2370216
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Publication History

    Published: 05 September 2012

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    Author Tags

    1. augmented reality phones
    2. image-based queue card retrieving

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    Ubicomp '12
    Ubicomp '12: The 2012 ACM Conference on Ubiquitous Computing
    September 5 - 8, 2012
    Pennsylvania, Pittsburgh

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    UbiComp '12 Paper Acceptance Rate 58 of 301 submissions, 19%;
    Overall Acceptance Rate 764 of 2,912 submissions, 26%

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