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Social annotations in web search

Published: 05 May 2012 Publication History

Abstract

We ask how to best present social annotations on search results, and attempt to find an answer through mixed-method eye-tracking and interview experiments. Current practice is anchored on the assumption that faces and names draw attention; the same presentation format is used independently of the social connection strength and the search query topic. The key findings of our experiments indicate room for improvement. First, only certain social contacts are useful sources of information, depending on the search topic. Second, faces lose their well-documented power to draw attention when rendered small as part of a social search result annotation. Third, and perhaps most surprisingly, social annotations go largely unnoticed by users in general due to selective, structured visual parsing behaviors specific to search result pages. We conclude by recommending improvements to the design and content of social annotations to make them more noticeable and useful.

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    cover image ACM Conferences
    CHI '12: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
    May 2012
    3276 pages
    ISBN:9781450310154
    DOI:10.1145/2207676
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 05 May 2012

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    Author Tags

    1. eye tracking
    2. information seeking
    3. social search

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    • (2024)Self-SLAM: A Self-supervised Learning Based Annotation Method to Reduce Labeling OverheadMachine Learning and Knowledge Discovery in Databases. Applied Data Science Track10.1007/978-3-031-70378-2_8(123-140)Online publication date: 22-Aug-2024
    • (2024)Associating cognitive abilities with naturalistic search behaviorJournal of the Association for Information Science and Technology10.1002/asi.24963Online publication date: 6-Nov-2024
    • (2023)Supporting Online Learning and Teaching with Social AnnotationsCompanion Proceedings of the 2023 ACM International Conference on Supporting Group Work10.1145/3565967.3571751(42-44)Online publication date: 8-Jan-2023
    • (2022)Understanding the Effects of Structured Note-taking Systems for Video-based Learners in Individual and Social Learning ContextsProceedings of the ACM on Human-Computer Interaction10.1145/34928406:GROUP(1-21)Online publication date: 14-Jan-2022
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    • (2020)Factors influencing viewing behaviour on search engine results pages: a review of eye-tracking researchBehaviour & Information Technology10.1080/0144929X.2020.176145040:14(1485-1515)Online publication date: 22-May-2020
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    • (2018)A study on the influencing factors of consumer information-seeking behavior in the context of ambient intelligenceJournal of Ambient Intelligence and Humanized Computing10.1007/s12652-018-1005-yOnline publication date: 1-Sep-2018
    • (2018)Social SearchSocial Information Access10.1007/978-3-319-90092-6_7(213-276)Online publication date: 3-May-2018
    • (2018)Social NavigationSocial Information Access10.1007/978-3-319-90092-6_5(142-180)Online publication date: 3-May-2018
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