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Loosely formed patient care teams: communication challenges and technology design

Authors:

Charlotte Tang,

Sun Young Park,

Yunan ChenAuthors Info & Claims

CSCW '12: Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work

Pages 867 - 876

https://doi.org/10.1145/2145204.2145334

Published: 11 February 2012 Publication History

Abstract

We conducted an observational study to investigate nurses' communication behaviors in an Emergency Department (ED). Our observations reveal unique collaboration practices exercised by ED staff, which we term as "loosely formed team collaboration." Specifically, ED patient care teams are dynamically and quickly assembled upon patient arrival, wherein team members engage in interdependent and complex care activities. The responsible care team then disassembles when a patient leaves the ED. The coordination mechanism required for these work practices challenges nurses' communication processes, often increasing breakdown susceptibility. Our analysis of the ED nurses' communication behaviors and use of communication channels highlights the importance of maintaining team awareness and supporting role-based communication. This points to the need for explicit efforts to coordinate tasks and informative interruptions. These findings call for the design of future communication technologies to meet the needs of loosely formed collaborative environments to provide team-based communication, lightweight feedback, and information transparency.

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https://dl.acm.org/doi/10.1145/3613904.3641982
Tang CXiao YChen YGorman P(2024)Human Factors and Design for Supporting Healthcare TeamsHuman Computer Interaction in Healthcare10.1007/978-3-031-69947-4_11(263-289)Online publication date: 14-Nov-2024
https://doi.org/10.1007/978-3-031-69947-4_11
Zhang RDuan WFlathmann CMcNeese NFreeman GWilliams A(2023)Investigating AI Teammate Communication Strategies and Their Impact in Human-AI Teams for Effective TeamworkProceedings of the ACM on Human-Computer Interaction10.1145/36100727:CSCW2(1-31)Online publication date: 4-Oct-2023
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Index Terms

Loosely formed patient care teams: communication challenges and technology design
1. Information systems

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Published In

cover image ACM Conferences

CSCW '12: Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work

February 2012

1460 pages

ISBN:9781450310864

DOI:10.1145/2145204

General Chairs:
Steven Poltrock
Boeing Research & Technology
,
Carla Simone
University of Milano-Biccoca
,
Program Chairs:
Jonathan Grudin
Microsoft Research
,
Gloria Mark
University of California, Irvine
,
John Riedl
University of Minnesota

Copyright © 2012 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 11 February 2012

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CSCW '12: Computer Supported Cooperative Work

February 11 - 15, 2012

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CSCW '12 Paper Acceptance Rate 164 of 415 submissions, 40%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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Cited By

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https://dl.acm.org/doi/10.1145/3613904.3641982
Tang CXiao YChen YGorman P(2024)Human Factors and Design for Supporting Healthcare TeamsHuman Computer Interaction in Healthcare10.1007/978-3-031-69947-4_11(263-289)Online publication date: 14-Nov-2024
https://doi.org/10.1007/978-3-031-69947-4_11
Zhang RDuan WFlathmann CMcNeese NFreeman GWilliams A(2023)Investigating AI Teammate Communication Strategies and Their Impact in Human-AI Teams for Effective TeamworkProceedings of the ACM on Human-Computer Interaction10.1145/36100727:CSCW2(1-31)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610072
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Pine KChen YBernhaupt RMueller FVerweij DAndres JMcGrenere JCockburn AAvellino IGoguey ABjørn PZhao SSamson BKocielnik R(2020)Right Information, Right Time, Right Place: Physical Alignment and Misalignment in Healthcare PracticeProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376818(1-12)Online publication date: 21-Apr-2020
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