poster

Repair now: collaboration between maintainers, operators and equipment in a cleanroom

Authors:

Patricia M. Kluckner,

Roland Buchner,

Astrid Weiss,

Manfred TscheligiAuthors Info & Claims

CSCW '12: Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion

Pages 143 - 146

https://doi.org/10.1145/2141512.2141563

Published: 11 February 2012 Publication History

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Abstract

It is greatly aknowledged in the CSCW community that supportive technology needs to adapt to its contextual usage to increase the collaboration between different user groups. Based on a Contextual Inquiry (CI) in the cleanroom in a semiconductor factory, we identified the maintainers working routines and their usage patterns with various maintenance devices. In the cleanroom maintainance tools could bridge the physical gap between operators and maintainers. In particular reporting tools should link the information gap. In this paper we will present design implications derived from the CI towards a novel-reporting tool for maintainers to support this cooperation between maintainers and operators in the cleanroom.

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Cited By

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Wurhofer DFuchsberger VMeneweger TMoser CTscheligi M(2015)Insights from User Experience Research in the Factory: What to Consider in Interaction DesignHuman Work Interaction Design. Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces10.1007/978-3-319-27048-7_3(39-56)Online publication date: 9-Dec-2015
https://doi.org/10.1007/978-3-319-27048-7_3
Wurhofer DBuchner RTscheligi M(2014)Research in the semiconductor factory: Insights into experiences and contextual influences2014 7th International Conference on Human System Interactions (HSI)10.1109/HSI.2014.6860461(129-134)Online publication date: Jun-2014
https://doi.org/10.1109/HSI.2014.6860461

Index Terms

Repair now: collaboration between maintainers, operators and equipment in a cleanroom
1. Human-centered computing

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Information

Published In

CSCW '12: Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion

February 2012

388 pages

ISBN:9781450310512

DOI:10.1145/2141512

General Chairs:
Steven Poltrock
Boeing Research & Technology
,
Carla Simone
University of Milano-Biccoca
,
Program Chairs:
Jonathan Grudin
Microsoft Research
,
Gloria Mark
University of California, Irvine
,
John Riedl
University of Minnesota

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 11 February 2012

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CSCW '12

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SIGCHI

CSCW '12: Computer Supported Cooperative Work

February 11 - 15, 2012

Washington, Seattle, USA

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Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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CSCW '25

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October 18 - 22, 2025

Bergen , Norway

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Cited By

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Wurhofer DFuchsberger VMeneweger TMoser CTscheligi M(2015)Insights from User Experience Research in the Factory: What to Consider in Interaction DesignHuman Work Interaction Design. Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces10.1007/978-3-319-27048-7_3(39-56)Online publication date: 9-Dec-2015
https://doi.org/10.1007/978-3-319-27048-7_3
Wurhofer DBuchner RTscheligi M(2014)Research in the semiconductor factory: Insights into experiences and contextual influences2014 7th International Conference on Human System Interactions (HSI)10.1109/HSI.2014.6860461(129-134)Online publication date: Jun-2014
https://doi.org/10.1109/HSI.2014.6860461

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Recommendations

Maintenance and repair: a simulation model for field service with condition-based maintenance

The secret life of machines – boundary objects in maintenance, repair and overhaul

An Augmented Reality Framework for Supporting and Monitoring Operators during Maintenance Tasks