Trusting experience oriented design
Pages 923 - 928
Abstract
Although trust and affective experiences have been linked in HCI research, a connection between traditional trust research for automation and experience design has not be made. This paper aims to start this discussion by showing the connection between experience-oriented HCI design and trust in automation through an experimental study of the Lega, a companion device for enriching experiences in museums. An experience-oriented HCI design approach was used to create this device and although it is not traditional automation, this study presents the links found between this approach and the bases of trust in automation, performance, process, and purpose, with regards to experience qualities of transparency, ambiguity, and usefulness, respectively.
References
[1]
Boehner, K., DePaula, R., Dourish, P. and Sengers, P. Affect: From Information to Interaction. In Proc. Crit. Comp. 2005, ACM Press (2005), 59--68.
[2]
Corritore, C.L. and Kracher, B. and Wiedenbeck, S. On-line trust: concepts, evolving themes, a model. Human-Computer Studies 58, 6 (2003), 737--758.
[3]
Cramer, H.S.M. People's responses to Autonomous and Adaptive Systems. SIKS: Amsterdam, NL. 2010.
[4]
Friedman, B., Khan Jr, P.H. and Howe, D.C. Trust Online. Communications of the ACM 43, 12 (2000), 34--40.
[5]
Höök, K. User-centred design and evaluation of affective interfaces, In From brows to trust: evaluating embodied conversational agents. Kluwer Academic Publishers: Norwell, MA, USA. (2004)
[6]
Höök, K., Ståhl, A., Sundström, P. and Laaksolaahti, J. Interactional Empowerment. In Proc. CHI 2008, ACM Press (2008), 647--658.
[7]
Laaksolahti, J., Tholander, J., Lundén, M., and Belenguer, J.S., Karlsson, A., and Jaensson, T. The Lega: A Device for Leaving and Finding Tactile Traces. In Proc. TEI 2011. ACM Press (2011).
[8]
Lee, J.D. and See, K.A. Trust in Automation: Designing for Appropriate Reliance. Human Factors 46, 1 (2004), 50.
[9]
McCarthy, J. and Wright, P. Technology as Experience. The MIT Press, Cambridge, MA, 2004.
[10]
Parasuraman, R., Scheridan, T.B. and Wickens, C.D. A model for types and levels of human interaction with automation. In IEEE Trans. on Systems 30, 3 (2000), 286--297.
[11]
Pu, P. and Chen, L. Trust-inspiring explanation interfaces for recommender systems. Knowledge-Based Systems 20, 6 (2007), 542--556.
[12]
Sengers, P., Boehner, K., Mateas, M. and Gay, G. The disenchantment of affect. Personal and Ubiquitous Computing 12, 5 (2008), 347--358.
[13]
Wang, L., Jamieson, G.A. and Hollands, J.G. Trust and reliance on an automated combat identification system. Human Factors 51, 3 (2009), 28.
Index Terms
- Trusting experience oriented design
Recommendations
Extending the Technology Acceptance Model to assess automation
Special Issue on Human-automation CoagencyOften joint human–automation performance depends on the factors influencing the operator’s tendency to rely on and comply with automation. Although cognitive engineering (CE) researchers have studied automation acceptance as related to task–technology ...
Intrusive Interactivity Is Not an Ambient Experience
This article discusses why interactive TV hasn't succeeded so far. The author uses the outcome of this discussion to outline how we can provide viewers with wished-for experiences in peer-to-peer networks by making use of already existing technologies. ...
Rich evaluations of entertainment experience: bridging the interpretational gap
ECCE '06: Proceedings of the 13th Eurpoean conference on Cognitive ergonomics: trust and control in complex socio-technical systemsThis paper reports a qualitative study of evaluating the 'experience' supported by a state-of-the-art interactive television application. Internet Protocol Television (IPTV) system is a new technology in the ever-growing industry of interactive ...
Comments
Please enable JavaScript to view thecomments powered by Disqus.Information & Contributors
Information
Published In
May 2011
2554 pages
ISBN:9781450302685
DOI:10.1145/1979742
- General Chair:
- Desney Tan,
- Program Chairs:
- Bo Begole,
- Wendy A. Kellogg
Copyright © 2011 Author.
Sponsors
Publisher
Association for Computing Machinery
New York, NY, United States
Publication History
Published: 07 May 2011
Check for updates
Author Tags
Qualifiers
- Abstract
Conference
CHI '11
Sponsor:
Acceptance Rates
Overall Acceptance Rate 6,164 of 23,696 submissions, 26%
Upcoming Conference
CHI 2025
- Sponsor:
- sigchi
Contributors
Other Metrics
Bibliometrics & Citations
Bibliometrics
Article Metrics
- 0Total Citations
- 251Total Downloads
- Downloads (Last 12 months)10
- Downloads (Last 6 weeks)0
Reflects downloads up to 22 Jan 2025
Other Metrics
Citations
View Options
Login options
Check if you have access through your login credentials or your institution to get full access on this article.
Sign in