Cited By
View all- Saleemi MAnjum MRehman M(2017)eServices Classification, Trends, and Analysis: A Systematic Mapping StudyIEEE Access10.1109/ACCESS.2017.27662875(26104-26123)Online publication date: 2017
Communicative criteria for usability evaluation: experiences from analysing an e-service
Pages 144 - 151
Abstract
Today we are primarily using computers for communication. We communicate via computers as professionals and at our spare time. One growing context of computer use is when we as citizens communicating with authorities. This paper suggests communication criteria for evaluation of public e- services. The suggested criteria are derived from a communication perspective and applied in a case study for evaluation of an e-service. Communication between authorities and citizens are often communication intensive and consequently conditions and consequences of communication should be evaluated. The aim of the suggested communication criteria is to be a complement to established traditional usability criteria.
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- Communicative criteria for usability evaluation: experiences from analysing an e-service
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Published In
November 2010
462 pages
ISBN:9781450305020
DOI:10.1145/1952222
- Conference Chair:
- Margot Brereton,
- Program Chairs:
- Stephen Viller,
- Ben Kraal
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Published: 22 November 2010
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OZCHI '10: Proceedings of the 22th conference of the computer-human interaction special interest group of Australia on Computer-human interaction
November 22 - 26, 2010
Brisbane, Australia
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View all- Saleemi MAnjum MRehman M(2017)eServices Classification, Trends, and Analysis: A Systematic Mapping StudyIEEE Access10.1109/ACCESS.2017.27662875(26104-26123)Online publication date: 2017
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