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Everyday favors: a case study of a local online gift exchange system

Authors:

Judd AntinAuthors Info & Claims

GROUP '10: Proceedings of the 2010 ACM International Conference on Supporting Group Work

Pages 11 - 20

https://doi.org/10.1145/1880071.1880074

Published: 07 November 2010 Publication History

Abstract

This paper focuses on online gift exchange in a setting where online and offline interactions are tightly intertwined and most of the exchanges require face-to-face interaction to be completed. We present a local online gift exchange system, Kassi, and a seven-month case study of its use. Based on survey material and logs of system usage, we analyze users' motivations to contribute to the system and the community. While most users held favorable attitudes towards the system, many reasons for not using the service were found. We set our findings into perspective by discussing different ways of defining participation, measuring use, and qualifying different types of contributions. We argue that when users try to fit a system into their everyday lives, designers should consider supporting such efforts - even if user behavior does not match expectations. Designers who encourage emergent and unanticipated behaviors can enhance users' sense of participation and encourage the leap from intention to realized action.

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Index Terms

Everyday favors: a case study of a local online gift exchange system
1. Human-centered computing

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cover image ACM Conferences

GROUP '10: Proceedings of the 2010 ACM International Conference on Supporting Group Work

November 2010

378 pages

ISBN:9781450303873

DOI:10.1145/1880071

General Chairs:
Wayne Lutters
UMBC, USA
,
Diane H. Sonnenwald
UCD, Ireland
,
Program Chairs:
Tom Gross
Bauhaus-University Weimar, Germany
,
Madhu Reddy
The Pennsylvania State University, USA

Copyright © 2010 ACM.

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Published: 07 November 2010

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Cited By

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https://dl.acm.org/doi/10.1145/3613905.3650978
Fedosov AOchsenbein LMele IOster RRivière MGisin R(2023)Züri teilt: Facilitating Resource Sharing Practices in NeighborhoodsProceedings of Mensch und Computer 202310.1145/3603555.3609312(554-557)Online publication date: 3-Sep-2023
https://dl.acm.org/doi/10.1145/3603555.3609312
Guilliams ARubens UBanneux FChapeau PMarée R(2023)Shareish (Share & Cherish): an open-source, map-based, web platform to foster mutual aidProceedings of the 11th International Conference on Communities and Technologies10.1145/3593743.3593790(238-251)Online publication date: 29-May-2023
https://dl.acm.org/doi/10.1145/3593743.3593790
Jones LNousir AEverrett TNabil S(2023)Libraries of Things: Understanding the Challenges of Sharing Tangible Collections and the Opportunities for HCIProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581094(1-18)Online publication date: 19-Apr-2023
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