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A study of email and SMS use in rural Indonesia

Published: 23 November 2009 Publication History

Abstract

This paper describes a two-year research study that piloted and evaluated the use of low-cost, low-bandwidth Information and Communications Technology (ICT) to support meetings between agricultural researchers and farmers in rural Indonesia and researchers in Australia. We found that the primary constraints to ICT use in rural Indonesia are rarely technical, but rather relate to the knowledge, social and economic systems within which they are used. This study revealed how different local appropriations of email and mobile phone SMS clash, which often resulted in misunderstanding, frustration and reduced team cohesion and performance. This research contributes to understanding the role of ICT to enhance social inclusion of those in remote parts of developing countries.

References

[1]
Hargreaves, D. and B. McCown (2008). Low-cost, low-bandwidth online meetings between farmers and scientists, ACM New York, NY, USA.
[2]
Nardi, B. and S. Whitaker (2002). The Place of Face to Face Communication in Distributed Work Massachusetts, MIT Press.
[3]
Warschauer, M. (2004). Technology and social inclusion: Rethinking the digital divide, MIT Press.

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  1. A study of email and SMS use in rural Indonesia

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    OZCHI '09: Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
    November 2009
    445 pages
    ISBN:9781605588544
    DOI:10.1145/1738826
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 23 November 2009

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    Author Tags

    1. ICT4D
    2. Indonesia
    3. action research
    4. developing countries
    5. low-bandwidth
    6. low-cost
    7. systems thinking and practice

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    OZCHI '09

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    OZCHI '09 Paper Acceptance Rate 32 of 60 submissions, 53%;
    Overall Acceptance Rate 362 of 729 submissions, 50%

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