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You can be too rich: mediated communication in a virtual world

Authors:

Martin R. Gibbs,

Nicolas DucheneautAuthors Info & Claims

OZCHI '09: Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7

Pages 49 - 56

https://doi.org/10.1145/1738826.1738835

Published: 23 November 2009 Publication History

Abstract

Internet-based virtual worlds (VWs) have emerged as a popular form of collaborative virtual environment. Most have offered only text chat for user communication; however several VWs have recently introduced voice. While research has demonstrated benefits of voice, its introduction into the popular VW Second Life (SL) was controversial, and some users have rejected it. In order to understand the benefits and problems that voice brings to virtual worlds, we used qualitative methods to gather data from SL users and analyse it. We discuss our results in the light of media-richness theory and its critiques, arguing that preferences for voice or text reflect a broader problem of managing social presence in virtual contexts.

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Cited By

Kao DMubarrat SJoshi APandita SMousas CLiang HRatan R(2024)Exploring how gender-anonymous voice avatars influence women’s performance in online computing group workInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2023.103146181:COnline publication date: 1-Jan-2024
https://dl.acm.org/doi/10.1016/j.ijhcs.2023.103146
Kao DRatan RMousas CJoshi AMelcer E(2022)Audio Matters Too: How Audial Avatar Customization Enhances Visual Avatar CustomizationProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3501848(1-27)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3501848
Kao DRatan RMousas CMagana A(2021)The Effects of a Self-Similar Avatar Voice in Educational GamesProceedings of the ACM on Human-Computer Interaction10.1145/34746655:CHI PLAY(1-28)Online publication date: 6-Oct-2021
https://dl.acm.org/doi/10.1145/3474665
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Index Terms

You can be too rich: mediated communication in a virtual world
1. Information systems
  1. Information systems applications
    1. Multimedia information systems

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cover image ACM Other conferences

OZCHI '09: Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7

November 2009

445 pages

ISBN:9781605588544

DOI:10.1145/1738826

Conference Chair:
Marcus Foth
Queensland University of Technology
,
Program Chairs:
Jesper Kjeldskov
Aalborg University
,
Jeni Paay
CSIRO

Copyright © 2009 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 23 November 2009

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OZCHI '09

OZCHI '09: Proceedings of the 21st conference of the computer-human interaction special interest group of Australia on Computer-human interaction: design

November 23 - 27, 2009

Melbourne, Australia

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OZCHI '09 Paper Acceptance Rate 32 of 60 submissions, 53%;

Overall Acceptance Rate 362 of 729 submissions, 50%

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Cited By

Kao DMubarrat SJoshi APandita SMousas CLiang HRatan R(2024)Exploring how gender-anonymous voice avatars influence women’s performance in online computing group workInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2023.103146181:COnline publication date: 1-Jan-2024
https://dl.acm.org/doi/10.1016/j.ijhcs.2023.103146
Kao DRatan RMousas CJoshi AMelcer E(2022)Audio Matters Too: How Audial Avatar Customization Enhances Visual Avatar CustomizationProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3501848(1-27)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3501848
Kao DRatan RMousas CMagana A(2021)The Effects of a Self-Similar Avatar Voice in Educational GamesProceedings of the ACM on Human-Computer Interaction10.1145/34746655:CHI PLAY(1-28)Online publication date: 6-Oct-2021
https://dl.acm.org/doi/10.1145/3474665
Rudinsky JHvannberg E(2020)Transferability of Voice Communication in Games to Virtual Teams Training for Crisis ManagementImproving the Safety and Efficiency of Emergency Services10.4018/978-1-7998-2535-7.ch018(399-433)Online publication date: 2020
https://doi.org/10.4018/978-1-7998-2535-7.ch018
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Hicks KGerling KDickinson PLinehan CGowen C(2018)Leveraging Icebreaking Tasks to Facilitate Uptake of Voice Communication in Multiplayer GamesAdvances in Computer Entertainment Technology10.1007/978-3-319-76270-8_14(187-201)Online publication date: 21-Feb-2018
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Hvannberg ERudinsky J(2017)Transferability of Voice Communication in Games to Virtual Teams Training for Crisis ManagementInternational Journal of Sociotechnology and Knowledge Development10.4018/IJSKD.20170101019:1(1-25)Online publication date: 1-Jan-2017
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Hmeljak DGoldstone R(2016)Avatars and Behavioral Experiments: Methods for Controlled Quantitative Social Behavioral Research in Virtual WorldsHandbook on 3D3C Platforms10.1007/978-3-319-22041-3_7(179-213)Online publication date: 2016
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Krasonikolakis IPouloudi N(2015)3D online environments: ethical challenges for marketing researchJournal of Information, Communication and Ethics in Society10.1108/JICES-01-2014-000313:3/4(218-234)Online publication date: 10-Aug-2015
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Dionisio JIII WGilbert R(2013)3D Virtual worlds and the metaverseACM Computing Surveys10.1145/2480741.248075145:3(1-38)Online publication date: 3-Jul-2013
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