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Design of service level agreements for software services

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CompSysTech '09: Proceedings of the International Conference on Computer Systems and Technologies and Workshop for PhD Students in Computing

Article No.: 26, Pages 1 - 6

https://doi.org/10.1145/1731740.1731769

Published: 18 June 2009 Publication History

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Abstract

During last years, Quality of Service (QoS) aspects in service-based applications tend to be more and more challenging issues. The paper is focused on various aspects of QoS contracts and especially on these being parts of Service Level Agreements (SLAs). SLA parameters present statements about the levels of services' quality which should be agreed between the service requestors and providers. There are discussed drawbacks of modern approaches for SLA modelling and, based on that, several requirements for a formal, machine readable SLA language are given. The Design by Contract methodology is principally proposed to be used for SLA construction due to its well proven benefits in effective contract specifications.

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Telemanagement (TM) Forum. SLA Handbook Solution Suite V2.0, http://www.tmforum.org/DocumentLibrary/SLAHandbookSolution/2035/Home.html, 2008.

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Bianco P., G. Lewis, P. Merson. Service Level Agreements in Service-Oriented Architecture Environments, Technical Note, CMU/SEI-2008-TN-021, September 2008.

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S. Benberno et al. Survey of Quality Related Aspects Relevant for Service-based Applications, S-CUBE (Software Services and Systems Network) Project Deliverable #PO-JRA-1.3.1, 15 July 2008.

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Serhani, M. A.; Dssouli, R.; Hafid, A.; Sahraoui, H. A QoS broker based architecture for efficient Web services selection, Proc. of ICWS'2005, Vol. 1, 11--15 July 2005, pp. 113--120.

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Kritikos, K. and D. Plexousakis. Requirements for QoS-based web service description and discovery. COMPSAC, Vol. 02, 2007, pp. 467--472.

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Berberova, D., B. Bontchev. Testing software based on design by contract, 4th Int. Bulgarian-Greek Conference - Computer Science'2008, Kavala, Greece, 18--19 September 2008.

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Cited By

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El Kateb DFouquet FNain GMeira JAckerman MLe Traon YCho YShin SKim SHung CHong J(2014)Generic cloud platform multi-objective optimization leveraging [email protected]Proceedings of the 29th Annual ACM Symposium on Applied Computing10.1145/2554850.2555044(343-350)Online publication date: 24-Mar-2014
https://dl.acm.org/doi/10.1145/2554850.2555044
Duan Y(2012)A Survey on Service ContractProceedings of the 2012 13th ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing10.1109/SNPD.2012.22(805-810)Online publication date: 8-Aug-2012
https://dl.acm.org/doi/10.1109/SNPD.2012.22
Duan Y(2012)Service ContractsProceedings of the 2012 IEEE 19th International Conference on Web Services10.1109/ICWS.2012.26(664-665)Online publication date: 24-Jun-2012
https://dl.acm.org/doi/10.1109/ICWS.2012.26

Index Terms

Design of service level agreements for software services
1. Social and professional topics
  1. Computing / technology policy
    1. Intellectual property
  2. Professional topics
    1. Computing profession
      1. Testing, certification and licensing

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Published In

CompSysTech '09: Proceedings of the International Conference on Computer Systems and Technologies and Workshop for PhD Students in Computing

June 2009

653 pages

ISBN:9781605589862

DOI:10.1145/1731740

Editors:
Boris Rachev
Technical University of Varna, Bulgaria
,
Angel Smrikarov
University of Ruse, Bulgaria

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

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Published: 18 June 2009

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CompSysTech '09

CompSysTech '09: Proceedings of the 10th International Conference on Computer Systems and Technologies and Workshop for PhD Students in Computing

June 18 - 19, 2009

Ruse, Bulgaria

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El Kateb DFouquet FNain GMeira JAckerman MLe Traon YCho YShin SKim SHung CHong J(2014)Generic cloud platform multi-objective optimization leveraging [email protected]Proceedings of the 29th Annual ACM Symposium on Applied Computing10.1145/2554850.2555044(343-350)Online publication date: 24-Mar-2014
https://dl.acm.org/doi/10.1145/2554850.2555044
Duan Y(2012)A Survey on Service ContractProceedings of the 2012 13th ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing10.1109/SNPD.2012.22(805-810)Online publication date: 8-Aug-2012
https://dl.acm.org/doi/10.1109/SNPD.2012.22
Duan Y(2012)Service ContractsProceedings of the 2012 IEEE 19th International Conference on Web Services10.1109/ICWS.2012.26(664-665)Online publication date: 24-Jun-2012
https://dl.acm.org/doi/10.1109/ICWS.2012.26

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Workflow composition of service level agreements for web services

Customer-defined service level agreements for composite applications

History Heuristic Based Negotiation of Service Level Agreements for Composite Service

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