Holistic development of online public services
Pages 227 - 234
Abstract
eGovernment initiatives have to take optimum advantage of the opportunities offered by the use modern technologies increasing productivity and improving operational efficiencies while leading to reduced costs. However, many eGovernment initiatives are unsuccessful leading to huge loss of money within the Public Sector and also to loss of trust on new technologies from the side of stakeholders. The online public service delivery brings with it a whole nexus of problems that cannot be solved by technological means alone. The technical perspective can fails to bear fruit. In developing and maintaining online public services and in order to encourage a climate of cooperation it is vital to redefine existing working practices considering the socio-organizational relationships in which they take place. In this paper, we propose a model of abstract and functional dimensions that affect the success of eGovernment initiatives. On the basis of our model, necessary short life cycle solutions must evolve towards a final solution that allows a reliable and flexible accomplishment of modernization projects. In this context, our contribution could be used as a metaphor to represent the necessary management of eGovernment initiatives.
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Index Terms
- Holistic development of online public services
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Published: 10 November 2009
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ICEGOV '09
ICEGOV '09: 3rd International Conference on Theory and Practice of Electronic Governance
November 10 - 13, 2009
Bogota, Colombia
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