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research-article

A Wiki that knows where it is being used: insights from potential users

Authors:

Linda Plotnick,

Starr Roxanne Hiltz,

Quentin JonesAuthors Info & Claims

ACM SIGMIS Database: the DATABASE for Advances in Information Systems, Volume 39, Issue 4

Pages 13 - 30

https://doi.org/10.1145/1453794.1453799

Published: 31 October 2008 Publication History

Abstract

With the advent of extensive wireless networks that blanket physically compact urban enclaves such as office complexes, shopping centers, or university campuses, it is possible to create software applications that provide location-based mobile/online services. One such application is CampusWiki, which integrates location information into a wiki structure. In the design science research reported in this paper, we employed a form of "action research" in which we engaged users as participants in an iterative process of designing and evaluating CampusWiki. Two qualitative studies were undertaken early in the design process in which semi-structured interviews were used to assess potential users' reactions to CampusWiki. Through this research, the designers were able to assess whether their intentions matched the mental models of potential users of the application. The results showed that although many of the perceived benefits were as designed by the developers, a misunderstanding of the location-aware feature led users to unanticipated concerns and expectations. These findings are important in guiding designers and implementers on the desirable and possibly undesirable features of such systems.

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Cited By

Carroll JHoffman BHan KRosson M(2015)Reviving community networksPersonal and Ubiquitous Computing10.1007/s00779-014-0831-y19:2(477-491)Online publication date: 1-Feb-2015
https://dl.acm.org/doi/10.1007/s00779-014-0831-y
Väänänen-Vainio-Mattila KSaarinen PWäljas MHännikäinen MOrsila HKiukkonen NAngelides MLambrinos LRohs MRukzio E(2010)User experience of social ad hoc networkingProceedings of the 9th International Conference on Mobile and Ubiquitous Multimedia10.1145/1899475.1899485(1-10)Online publication date: 1-Dec-2010
https://dl.acm.org/doi/10.1145/1899475.1899485
Sheng HSiau KNah F(2010)Understanding the values of mobile technology in educationACM SIGMIS Database: the DATABASE for Advances in Information Systems10.1145/1795377.179538041:2(25-44)Online publication date: 12-May-2010
https://dl.acm.org/doi/10.1145/1795377.1795380

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A Wiki that knows where it is being used: insights from potential users

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Published In

cover image ACM SIGMIS Database: the DATABASE for Advances in Information Systems

ACM SIGMIS Database: the DATABASE for Advances in Information Systems Volume 39, Issue 4

November 2008

85 pages

ISSN:0095-0033

EISSN:1532-0936

DOI:10.1145/1453794

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Copyright © 2008 Authors.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 31 October 2008

Published in SIGMIS Volume 39, Issue 4

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Cited By

Carroll JHoffman BHan KRosson M(2015)Reviving community networksPersonal and Ubiquitous Computing10.1007/s00779-014-0831-y19:2(477-491)Online publication date: 1-Feb-2015
https://dl.acm.org/doi/10.1007/s00779-014-0831-y
Väänänen-Vainio-Mattila KSaarinen PWäljas MHännikäinen MOrsila HKiukkonen NAngelides MLambrinos LRohs MRukzio E(2010)User experience of social ad hoc networkingProceedings of the 9th International Conference on Mobile and Ubiquitous Multimedia10.1145/1899475.1899485(1-10)Online publication date: 1-Dec-2010
https://dl.acm.org/doi/10.1145/1899475.1899485
Sheng HSiau KNah F(2010)Understanding the values of mobile technology in educationACM SIGMIS Database: the DATABASE for Advances in Information Systems10.1145/1795377.179538041:2(25-44)Online publication date: 12-May-2010
https://dl.acm.org/doi/10.1145/1795377.1795380

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