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Searching for experts in the enterprise: combining text and social network analysis

Authors:

Ching-Yung Lin,

Vicky Griffiths-FisherAuthors Info & Claims

GROUP '07: Proceedings of the 2007 ACM International Conference on Supporting Group Work

Pages 117 - 126

https://doi.org/10.1145/1316624.1316642

Published: 04 November 2007 Publication History

Abstract

Employees depend on other people in the enterprise for rapid access to important information. But current systems for finding experts do not adequately address the social implications of finding and engaging strangers in conversation. This paper provides a user study of SmallBlue, a social-context-aware expertise search system that can be used to identify experts, see dynamic profile information and get information about the social distance to the expert, before deciding whether and how to initiate contact. The system uses an innovative approach to privacy to infer content and dynamic social networks from email and chat logs. We describe usage of SmallBlue and discuss implications for the next generation of enterprise-wide systems for finding people.

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Cited By

Li SChen JLiu C(2022)Overview on the Development of Intelligent Methods for Mineral Resource Prediction under the Background of Geological Big DataMinerals10.3390/min1205061612:5(616)Online publication date: 12-May-2022
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Index Terms

Searching for experts in the enterprise: combining text and social network analysis
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing design and evaluation methods
    2. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work
2. Social and professional topics
  1. Professional topics
    1. Computing and business
      1. Computer supported cooperative work

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Published In

cover image ACM Conferences

GROUP '07: Proceedings of the 2007 ACM International Conference on Supporting Group Work

November 2007

422 pages

ISBN:9781595938459

DOI:10.1145/1316624

General Chairs:
Tom Gross
Bauhaus-University Weimar, Germany
,
Kori Inkpen
Dalhousie University, Canada

Copyright © 2007 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 04 November 2007

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GROUP07: ACM 2007 International Conference on Supporting Group Work

November 4 - 7, 2007

Florida, Sanibel Island, USA

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Overall Acceptance Rate 125 of 405 submissions, 31%

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The 2025 ACM International Conference on Supporting Group Work

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Cited By

Li SChen JLiu C(2022)Overview on the Development of Intelligent Methods for Mineral Resource Prediction under the Background of Geological Big DataMinerals10.3390/min1205061612:5(616)Online publication date: 12-May-2022
Law Evon Ahn L(2022)Human ComputationundefinedOnline publication date: 11-Mar-2022
Choi YCho K(2021)Analysis of Environmental Management Characteristics Using Network Analysis of CEO Communication in the Automotive IndustrySustainability10.3390/su13211198713:21(11987)Online publication date: 29-Oct-2021
Choi YCho K(2020)Analysis of Safety Management Characteristics Using Network Analysis of CEO Messages in the Construction IndustrySustainability10.3390/su1214577112:14(5771)Online publication date: 17-Jul-2020
Kašćelan LPejić Bach MRondović BĐuričković T(2020)The interaction between social media, knowledge management and service quality: A decision tree analysisPLOS ONE10.1371/journal.pone.023673515:8(e0236735)Online publication date: 3-Aug-2020
Zhang HYu LCui YJi MWang Y(2020)Mining classroom observation data for understanding teacher's teaching modesInteractive Learning Environments10.1080/10494820.2020.173402930:8(1498-1514)Online publication date: 5-Mar-2020
Horne BNevo DAdalı S(2019)Recognizing Experts on Social MediaACM SIGMIS Database: the DATABASE for Advances in Information Systems10.1145/3353401.335340650:3(66-84)Online publication date: 30-Jul-2019
Feger SDallmeier-Tiessen SSchmidt AWoźniak PBrewster SFitzpatrick GCox AKostakos V(2019)Designing for ReproducibilityProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300685(1-14)Online publication date: 2-May-2019
Garcia-Perez ACegarra-Navarro JBedford DThomas MWakabayashi SGarcia-Perez ACegarra-Navarro JBedford DThomas MWakabayashi S(2019)Relational Capital Competence and ProficiencyCritical Capabilities and Competencies for Knowledge Organizations10.1108/978-1-78973-767-720191017(189-199)Online publication date: 1-Nov-2019
Ghaffar FBuda TAssem HAfsharinejad AHurley N(2018)SCCD: Social Capital-Driven Career Development Framework2018 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining (ASONAM)10.1109/ASONAM.2018.8508320(1295-1298)Online publication date: Aug-2018
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