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How robotic products become social products: an ethnographic study of cleaning in the home

Published: 10 March 2007 Publication History

Abstract

Robots that work with people foster social relationships between people and systems. The home is an interesting place to study the adoption and use of these systems. The home provides challenges from both technical and interaction perspectives. In addition, the home is a seat for many specialized human behaviors and needs, and has a long history of what is collected and used to functionally, aesthetically, and symbolically fit the home. To understand the social impact of robotic technologies, this paper presents an ethnographic study of consumer robots in the home. Six families' experience of floor cleaning after receiving a new vacuum (a Roomba robotic vacuum or the Flair, a handheld upright) was studied. While the Flair had little impact, the Roomba changed people, cleaning activities, and other product use. In addition, people described the Roomba in aesthetic and social terms. The results of this study, while initial, generate implications for how robots should be designed for the home.

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    cover image ACM Conferences
    HRI '07: Proceedings of the ACM/IEEE international conference on Human-robot interaction
    March 2007
    392 pages
    ISBN:9781595936172
    DOI:10.1145/1228716
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 10 March 2007

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    Author Tags

    1. ethnography
    2. interaction design
    3. robotic products
    4. robots

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    HRI07
    HRI07: International Conference on Human Robot Interaction
    March 10 - 12, 2007
    Virginia, Arlington, USA

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    HRI '07 Paper Acceptance Rate 22 of 101 submissions, 22%;
    Overall Acceptance Rate 268 of 1,124 submissions, 24%

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    • (2024)Articulating Mechanical Sympathy for Somaesthetic Human-Machine RelationsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661514(3336-3353)Online publication date: 1-Jul-2024
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