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An observational study on information flow during nurses' shift change

Authors:

Charlotte Tang,

Sheelagh CarpendaleAuthors Info & Claims

CHI '07: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 219 - 228

https://doi.org/10.1145/1240624.1240661

Published: 29 April 2007 Publication History

Abstract

We present an observational study that was conducted to guide the design and development of technologies to support information flow during nurses' shift change in a hospital ward. Our goal is to find out how the complex information sharing processes during nurses' brief shift change unfold in a hospital setting. Our study shows the multitude of information media that nurses access during the parallel processes of information assembly and disassembly: digital, paper-based, displayed and verbal media. An initial analysis reveals how the common information spaces, where information media are positioned and accessible by all participants, are actively used and how they interact with the personal information spaces ephemerally constructed by the participants. Several types of information are consistently transposed from the common information spaces to the personal information space including: demographics, historical data, reminders and to-dos, alerts, prompts, scheduling and reporting information. Information types are often enhanced with a variety of visual cues to help nurses carry out their tasks.

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Cited By

Yildirim NZlotnikov SVenkat AChawla GKim JBukowski LKahn JMccann JZimmerman J(2024)Investigating Why Clinicians Deviate from Standards of Care: Liberating Patients from Mechanical Ventilation in the ICUProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641982(1-15)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3641982
Tang CXiao YChen YGorman P(2024)Human Factors and Design for Supporting Healthcare TeamsHuman Computer Interaction in Healthcare10.1007/978-3-031-69947-4_11(263-289)Online publication date: 14-Nov-2024
https://doi.org/10.1007/978-3-031-69947-4_11
Venkatasubramanian KRanalli TKirupaharan PSolanki DMankodiya K(2023)Understanding the Challenges Nurses Encounter with Monitoring Technologies in a NICUInternational Journal of Human–Computer Interaction10.1080/10447318.2023.227829740:23(8142-8165)Online publication date: 14-Nov-2023
https://doi.org/10.1080/10447318.2023.2278297
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An observational study on information flow during nurses' shift change

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Published In

cover image ACM Conferences

CHI '07: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2007

1654 pages

ISBN:9781595935939

DOI:10.1145/1240624

General Chair:
Mary Beth Rosson
The Pennsylvania State University, USA
,
Program Chair:
David Gilmore
Intel, USA

Copyright © 2007 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 29 April 2007

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CHI07: CHI Conference on Human Factors in Computing Systems

April 28 - May 3, 2007

California, San Jose, USA

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CHI '07 Paper Acceptance Rate 182 of 840 submissions, 22%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

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https://dl.acm.org/doi/10.1145/3613904.3641982
Tang CXiao YChen YGorman P(2024)Human Factors and Design for Supporting Healthcare TeamsHuman Computer Interaction in Healthcare10.1007/978-3-031-69947-4_11(263-289)Online publication date: 14-Nov-2024
https://doi.org/10.1007/978-3-031-69947-4_11
Venkatasubramanian KRanalli TKirupaharan PSolanki DMankodiya K(2023)Understanding the Challenges Nurses Encounter with Monitoring Technologies in a NICUInternational Journal of Human–Computer Interaction10.1080/10447318.2023.227829740:23(8142-8165)Online publication date: 14-Nov-2023
https://doi.org/10.1080/10447318.2023.2278297
Uhde ALaschke MHassenzahl M(2021)Design and Appropriation of Computer-supported Self-scheduling Practices in Healthcare Shift WorkProceedings of the ACM on Human-Computer Interaction10.1145/34492195:CSCW1(1-26)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449219
Taylor LBelan KDe Choudhury MBaumer E(2021)Misfires, Missed Data, Misaligned TreatmentProceedings of the ACM on Human-Computer Interaction10.1145/34491055:CSCW1(1-28)Online publication date: 22-Apr-2021
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Richards OChoi AMarcu G(2021)Shared Understanding in Care Coordination for Children's Behavioral HealthProceedings of the ACM on Human-Computer Interaction10.1145/34490955:CSCW1(1-25)Online publication date: 22-Apr-2021
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Kaltenhauser ARheinstädter VButz AWallach DWakkary RAndersen KOdom WDesjardins APetersen M(2020)"You Have to Piece the Puzzle Together"Proceedings of the 2020 ACM Designing Interactive Systems Conference10.1145/3357236.3395436(1509-1522)Online publication date: 3-Jul-2020
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Uhde ASchlicker NWallach DHassenzahl MBernhaupt RMueller FVerweij DAndres JMcGrenere JCockburn AAvellino IGoguey ABjørn PZhao SSamson BKocielnik R(2020)Fairness and Decision-making in Collaborative Shift Scheduling SystemsProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376656(1-13)Online publication date: 21-Apr-2020
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Karusala NWang DO'Neill JBernhaupt RMueller FVerweij DAndres JMcGrenere JCockburn AAvellino IGoguey ABjørn PZhao SSamson BKocielnik R(2020)Making Chat at Home in the Hospital: Exploring Chat Use by NursesProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376166(1-15)Online publication date: 21-Apr-2020
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Raman RGrover V(2019)Studying the multilevel impact of cohesion versus structural holes in knowledge networks on adaptation to IT‐enabled patient‐care practicesInformation Systems Journal10.1111/isj.1223930:1(6-47)Online publication date: 12-Apr-2019
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