Article

Usability error classification: qualitative data analysis for UX practitioners

Authors:

Lada Gorlenko,

Paul EnglefiedAuthors Info & Claims

CHI EA '06: CHI '06 Extended Abstracts on Human Factors in Computing Systems

Pages 803 - 808

https://doi.org/10.1145/1125451.1125610

Published: 21 April 2006 Publication History

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Abstract

Usability evaluations generate large amounts of poorly structured qualitative data, but traditional methods of analysis are often impractical for use by industry practitioners. To address this, we developed a classification of usability issues covering cause, effect, task impact and business impact. In a design project, this has several applications, such as a) enabling practitioners to analyze qualitative data quickly and reliably; b) ensuring that findings can be systematically compared across studies; c) presenting results to clients in terms of potential business impact and its causes; and d) offering recommendations to designers in terms of design errors and their cost. We continue refining the model as we test it in our projects.

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Cited By

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Yusop NGrundy JVasa R(2017)Reporting Usability Defects: A Systematic Literature ReviewIEEE Transactions on Software Engineering10.1109/TSE.2016.263842743:9(848-867)Online publication date: 1-Sep-2017
https://doi.org/10.1109/TSE.2016.2638427
Hertzum MMolich RJacobsen N(2013) What you get is what you see: revisiting the evaluator effect in usability tests Behaviour & Information Technology10.1080/0144929X.2013.78311433:2(144-162)Online publication date: 16-Apr-2013
https://doi.org/10.1080/0144929X.2013.783114
Sarnikar SMurphy M(2012)A Usability Analysis Framework for Healthcare Information TechnologyInternational Journal of Technology Diffusion10.4018/jtd.20121001023:4(20-28)Online publication date: 1-Oct-2012
https://dl.acm.org/doi/10.4018/jtd.2012100102
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Index Terms

Usability error classification: qualitative data analysis for UX practitioners
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods

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Published In

CHI EA '06: CHI '06 Extended Abstracts on Human Factors in Computing Systems

April 2006

1914 pages

ISBN:1595932984

DOI:10.1145/1125451

Conference Chair:
Gary Olson
University of Michigan, Ann Arbor, MI
,
Program Chair:
Robin Jeffries
Google, USA

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

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Published: 21 April 2006

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CHI06: CHI 2006 Conference on Human Factors in Computing Systems

April 22 - 27, 2006

Québec, Montréal, Canada

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Yusop NGrundy JVasa R(2017)Reporting Usability Defects: A Systematic Literature ReviewIEEE Transactions on Software Engineering10.1109/TSE.2016.263842743:9(848-867)Online publication date: 1-Sep-2017
https://doi.org/10.1109/TSE.2016.2638427
Hertzum MMolich RJacobsen N(2013) What you get is what you see: revisiting the evaluator effect in usability tests Behaviour & Information Technology10.1080/0144929X.2013.78311433:2(144-162)Online publication date: 16-Apr-2013
https://doi.org/10.1080/0144929X.2013.783114
Sarnikar SMurphy M(2012)A Usability Analysis Framework for Healthcare Information TechnologyInternational Journal of Technology Diffusion10.4018/jtd.20121001023:4(20-28)Online publication date: 1-Oct-2012
https://dl.acm.org/doi/10.4018/jtd.2012100102
Faste HLin HKonstan JChi EHöök K(2012)The untapped promise of digital mind mapsProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/2207676.2208548(1017-1026)Online publication date: 5-May-2012
https://dl.acm.org/doi/10.1145/2207676.2208548
Koca ABrombacher ACzerwinski MLund ATan D(2008)Extracting "broken expectations" from call center recordsCHI '08 Extended Abstracts on Human Factors in Computing Systems10.1145/1358628.1358795(2985-2990)Online publication date: 5-Apr-2008
https://dl.acm.org/doi/10.1145/1358628.1358795

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Developing a multi-perspective capability model for organisational business process management maturity assessment in digital era

A problem-centered analysis of enterprise social software projects

Classification and prioritization of usability problems using an augmented classification scheme

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