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Article

Synchronous broadcast messaging: the use of ICT

Authors:

Justin D. Weisz,

Thomas Erickson,

Wendy A. KelloggAuthors Info & Claims

CHI '06: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 1293 - 1302

https://doi.org/10.1145/1124772.1124967

Published: 22 April 2006 Publication History

Abstract

IBM Community Tools (ICT) is a synchronous broadcast messaging system in use by a very large, globally distributed organization. ICT is interesting for a number of reasons, including its scale of use (thousands of users per day), its usage model of employing large scale broadcast to strangers to initiate small group interactions, and the fact that it is a synchronous system used across multiple time zones. In this paper we characterize the use of ICT in its context, examine the activities for which it is used, the motivations of its users, and the values they derive from it. We also explore problems with the system, and look at the social and technical ways in which users deal with them.

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Cited By

Dalkir K(2020)The Role of Technology and Social Media in Tacit Knowledge SharingInformation Diffusion Management and Knowledge Sharing10.4018/978-1-7998-0417-8.ch035(711-725)Online publication date: 2020
https://doi.org/10.4018/978-1-7998-0417-8.ch035
Dalkir K(2018)Connecting and Sharing Tacit KnowledgeEntrepreneurship, Collaboration, and Innovation in the Modern Business Era10.4018/978-1-5225-5014-3.ch009(178-193)Online publication date: 2018
https://doi.org/10.4018/978-1-5225-5014-3.ch009
Ma XCao NLee CPoltrock SBarkhuus LBorges MKellogg W(2017)Video-based Evanescent, Anonymous, Asynchronous Social InteractionProceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing10.1145/2998181.2998256(770-782)Online publication date: 25-Feb-2017
https://dl.acm.org/doi/10.1145/2998181.2998256
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Published In

cover image ACM Conferences

CHI '06: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2006

1353 pages

ISBN:1595933727

DOI:10.1145/1124772

Editors:
Rebecca Grinter
Georgia Institute of Technology, USA
,
Thomas Rodden
University of Nottingham, UK
,
Paul Aoki
Intel, USA
,
Ed Cutrell
Microsoft, USA
,
Robin Jeffries
Google, USA
,
Gary Olson
University of Michigan, USA

Copyright © 2006 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 22 April 2006

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April 22 - 27, 2006

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Cited By

Dalkir K(2020)The Role of Technology and Social Media in Tacit Knowledge SharingInformation Diffusion Management and Knowledge Sharing10.4018/978-1-7998-0417-8.ch035(711-725)Online publication date: 2020
https://doi.org/10.4018/978-1-7998-0417-8.ch035
Dalkir K(2018)Connecting and Sharing Tacit KnowledgeEntrepreneurship, Collaboration, and Innovation in the Modern Business Era10.4018/978-1-5225-5014-3.ch009(178-193)Online publication date: 2018
https://doi.org/10.4018/978-1-5225-5014-3.ch009
Ma XCao NLee CPoltrock SBarkhuus LBorges MKellogg W(2017)Video-based Evanescent, Anonymous, Asynchronous Social InteractionProceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing10.1145/2998181.2998256(770-782)Online publication date: 25-Feb-2017
https://dl.acm.org/doi/10.1145/2998181.2998256
Dalkir K(2016)The Role of Technology and Social Media in Tacit Knowledge SharingInternational Journal of E-Entrepreneurship and Innovation10.4018/IJEEI.20160701036:2(40-56)Online publication date: 1-Jul-2016
https://dl.acm.org/doi/10.4018/IJEEI.2016070103
González-Ibáñez RShah CWhite R(2015)Capturing CollabportunitiesJournal of the Association for Information Science and Technology10.1002/asi.2328866:9(1897-1912)Online publication date: 1-Sep-2015
https://dl.acm.org/doi/10.1002/asi.23288
Forghani AVenolia GInkpen KGoggins SJahnke IMcDonald DBjørn P(2014)Media2getherProceedings of the 2014 ACM International Conference on Supporting Group Work10.1145/2660398.2660417(142-151)Online publication date: 9-Nov-2014
https://dl.acm.org/doi/10.1145/2660398.2660417
Kato MWhite RTeevan JDumais SMackay WBrewster SBødker S(2013)Clarifications and question specificity in synchronous social Q&ACHI '13 Extended Abstracts on Human Factors in Computing Systems10.1145/2468356.2468519(913-918)Online publication date: 27-Apr-2013
https://dl.acm.org/doi/10.1145/2468356.2468519
Richardson MWhite RSadagopan SRamamritham KKumar ARavindra MBertino EKumar R(2011)Supporting synchronous social q&a throughout the question lifecycleProceedings of the 20th international conference on World wide web10.1145/1963405.1963511(755-764)Online publication date: 28-Mar-2011
https://dl.acm.org/doi/10.1145/1963405.1963511
Stewart OHuerta JSader M(2009)Designing crowdsourcing community for the enterpriseProceedings of the ACM SIGKDD Workshop on Human Computation10.1145/1600150.1600168(50-53)Online publication date: 28-Jun-2009
https://dl.acm.org/doi/10.1145/1600150.1600168
Civan AMcDonald DUnruh KPratt WTeasley SHavn EPrinz WLutters W(2009)Locating patient expertise in everyday lifeProceedings of the 2009 ACM International Conference on Supporting Group Work10.1145/1531674.1531718(291-300)Online publication date: 13-May-2009
https://dl.acm.org/doi/10.1145/1531674.1531718
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