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Article

Lessons from the reMail prototypes

Authors:

Steven L. Rohall,

Suzanne Minassian,

Martin Wattenberg,

Eric WilcoxAuthors Info & Claims

CSCW '04: Proceedings of the 2004 ACM conference on Computer supported cooperative work

Pages 152 - 161

https://doi.org/10.1145/1031607.1031634

Published: 06 November 2004 Publication History

Abstract

Electronic mail has become the most widely-used application for business productivity and communication, yet many people are frustrated with their email. Though email usage has changed, our email clients largely have not. In this paper, we describe a prototype email client developed out of a multi-year iterative design process aimed at providing those who "live in their email" with an improved, integrated email experience. We highlight innovative features and describe the user trials for each version of the prototype with resulting modifications. Finally, we discuss how these studies have recast our understanding of the email "habitat" and user needs.

References

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Bölter, O. Electronic Mail in a Working Context. Doctoral dissertation, Royal Institute of Technology, Stockholm, Sweden, 1998.

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Ducheneaut, N. and V. Bellotti. E-mail as Habitat. Interactions, 8(5), Sept.-Oct. 2001, ACM, pp. 30--38.

Digital Library

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Lam, D., S.L. Rohall, C. Schmandt, and M. Stern. Exploiting Email Structure to Improve Summarization. Poster session (CSCW'02), New Orleans, LA, November 16-20, 2002.

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Levitt, M. Email Usage Forecast and Analysis, 2000-2005. IDC Report # W23011, September 2000.

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Kerr, B. THREAD ARCS: An Email Thread Visualization. In Proceedings of IEEE InfoVis, Seattle, WA, October 19-21, 2003.

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Kerr, Bernard and E. Wilcox. Designing Remail: Reinventing the Email Client Through Innovation and Integration. Design Case Study CHI'04, Vienna, Austria, April 24-29, 2004.

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Rohall, S.L., Interactive Poster: Visualizations in the ReMail Prototype. IEEE InfoVis, Seattle, WA, October 19-21, 2003.

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Rohall, S.L. Redesigning Email for the 21st Century. Century Workshop Position Paper (CSCW'02), New Orleans, LA, November 16-20, 2002.

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Rohall, S.L., and D. Gruen. Remail: A Reinvented Email Prototype. Demonstration (CSCW'02), New Orleans, LA, November 16-20, 2002.

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Rohall, S.L., D. Gruen, P. Moody, and S. Kellerman. Email Visualizations to Aid Communications. In Late Breaking Hot Topics - Proceedings of IEEE InfoVis, San Diego, CA, October 22-23, 2001.

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Stern, Mia K. Dates and Times in Email Messages. Intelligent User Interfaces, Madeira, Portugal, January 13-16, 2004.

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Cited By

Park SZhang AMurray LKarger DBrewster SFitzpatrick GCox AKostakos V(2019)Opportunities for Automating Email ProcessingProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300604(1-12)Online publication date: 2-May-2019
https://dl.acm.org/doi/10.1145/3290605.3300604
Chi CZhou MXiao WYang MWilcox ETan DFitzpatrick GGutwin CBegole BKellogg W(2011)Using email to facilitate wiki-based coordinated, collaborative authoringProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/1978942.1979458(3459-3468)Online publication date: 7-May-2011
https://dl.acm.org/doi/10.1145/1978942.1979458
Stoitsev TScheidl SSpahn M(2007)A framework for light-weight composition and management of ad-hoc business processesProceedings of the 6th international conference on Task models and diagrams for user interface design10.5555/1782434.1782458(213-226)Online publication date: 7-Nov-2007
https://dl.acm.org/doi/10.5555/1782434.1782458
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cover image ACM Conferences

CSCW '04: Proceedings of the 2004 ACM conference on Computer supported cooperative work

November 2004

644 pages

ISBN:1581138105

DOI:10.1145/1031607

General Chairs:
Jim Herbsleb
Carnegie Mellon University, USA
,
Gary Olson
University of Michigan, USA

Copyright © 2004 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 06 November 2004

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CSCW04

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CSCW04: Computer Supported Cooperative Work

November 6 - 10, 2004

Illinois, Chicago, USA

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CSCW '04 Paper Acceptance Rate 53 of 176 submissions, 30%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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CSCW '25

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October 18 - 22, 2025

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Cited By

Park SZhang AMurray LKarger DBrewster SFitzpatrick GCox AKostakos V(2019)Opportunities for Automating Email ProcessingProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300604(1-12)Online publication date: 2-May-2019
https://dl.acm.org/doi/10.1145/3290605.3300604
Chi CZhou MXiao WYang MWilcox ETan DFitzpatrick GGutwin CBegole BKellogg W(2011)Using email to facilitate wiki-based coordinated, collaborative authoringProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/1978942.1979458(3459-3468)Online publication date: 7-May-2011
https://dl.acm.org/doi/10.1145/1978942.1979458
Stoitsev TScheidl SSpahn M(2007)A framework for light-weight composition and management of ad-hoc business processesProceedings of the 6th international conference on Task models and diagrams for user interface design10.5555/1782434.1782458(213-226)Online publication date: 7-Nov-2007
https://dl.acm.org/doi/10.5555/1782434.1782458
Fisher DBrush AHogan BSmith MJacobs A(2007)Using social metadata in email triageProceedings of the 2007 conference on Human interface: Part II10.5555/1766591.1766594(13-22)Online publication date: 22-Jul-2007
https://dl.acm.org/doi/10.5555/1766591.1766594
Nusser SCerruti JWilcox ECousins SSchoudt JSancho SShen CJacob RBalakrishnan R(2007)Enabling efficient orienteering behavior in webmail clientsProceedings of the 20th annual ACM symposium on User interface software and technology10.1145/1294211.1294235(139-148)Online publication date: 7-Oct-2007
https://dl.acm.org/doi/10.1145/1294211.1294235
Fisher DBrush AHogan BSmith MJacobs A(2007)Using Social Metadata in Email Triage: Lessons from the FieldHuman Interface and the Management of Information. Interacting in Information Environments10.1007/978-3-540-73354-6_2(13-22)Online publication date: 2007
https://doi.org/10.1007/978-3-540-73354-6_2
Cataldo MWagstrom PHerbsleb JCarley KHinds PMartin D(2006)Identification of coordination requirementsProceedings of the 2006 20th anniversary conference on Computer supported cooperative work10.1145/1180875.1180929(353-362)Online publication date: 4-Nov-2006
https://dl.acm.org/doi/10.1145/1180875.1180929
Fisher DBrush AGleave ESmith MHinds PMartin D(2006)Revisiting Whittaker & Sidner's "email overload" ten years laterProceedings of the 2006 20th anniversary conference on Computer supported cooperative work10.1145/1180875.1180922(309-312)Online publication date: 4-Nov-2006
https://dl.acm.org/doi/10.1145/1180875.1180922
Wattenberg MRohall SGruen DKerr B(2005)E-Mail Research: Targeting the EnterpriseHuman-Computer Interaction10.1207/s15327051hci2001&2_520:1(139-162)Online publication date: 1-Jun-2005
https://doi.org/10.1207/s15327051hci2001&2_5
Wattenberg MRohall SGruen DKerr B(2005)E-mail researchHuman-Computer Interaction10.1207/s15327051hci2001%262_520:1(139-162)Online publication date: 1-Jun-2005
https://dl.acm.org/doi/10.1207/s15327051hci2001%25262_5
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