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Speakeasy: overcoming barriers and promoting community development in an immigrant neighborhood

Published: 01 August 2004 Publication History

Abstract

Speakeasy is an integrated web and telephone service that connects immigrants with multilingual volunteers who answer questions, give advice, and provide language interpretation. This system has been designed to improve access to social services and to promote community development and civic engagement in Boston's Chinatown neighborhood. This paper presents an overview of the Speakeasy system, a discussion of the design process that lead to its creation, and consideration of how interactive systems can contribute to ongoing community development efforts. The use of mobile telephones to create new forms of civic engagement is also discussed.

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  • (2024)Assisting International Migrants with Everyday Information Seeking: From the Providers’ LensWisdom, Well-Being, Win-Win10.1007/978-3-031-57867-0_26(338-355)Online publication date: 10-Apr-2024
  • (2023)Exploring the Barriers and Potential Opportunities of Technology Integration in Community-Based Social Service OrganizationsACM Journal on Computing and Sustainable Societies10.1145/36107201:1(1-28)Online publication date: 22-Sep-2023
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Published In

cover image ACM Conferences
DIS '04: Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
August 2004
390 pages
ISBN:1581137877
DOI:10.1145/1013115
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 01 August 2004

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Author Tags

  1. civic engagement
  2. collective efficacy
  3. community development
  4. design
  5. immigrant communities
  6. mobile telephones

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DIS04
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DIS04: Designing Interactive Systems 2004
August 1 - 4, 2004
MA, Cambridge, USA

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Overall Acceptance Rate 1,158 of 4,684 submissions, 25%

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Cited By

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  • (2024)Unpacking ICT-supported Social Connections and Support of Late-life Migration: From the Lens of Social ConvoysProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642898(1-15)Online publication date: 11-May-2024
  • (2024)Assisting International Migrants with Everyday Information Seeking: From the Providers’ LensWisdom, Well-Being, Win-Win10.1007/978-3-031-57867-0_26(338-355)Online publication date: 10-Apr-2024
  • (2023)Exploring the Barriers and Potential Opportunities of Technology Integration in Community-Based Social Service OrganizationsACM Journal on Computing and Sustainable Societies10.1145/36107201:1(1-28)Online publication date: 22-Sep-2023
  • (2023)“Before gentrification, we claim for habitation”Proceedings of the 2023 ACM Designing Interactive Systems Conference10.1145/3563657.3596124(2423-2436)Online publication date: 10-Jul-2023
  • (2023)Characterizing the Technology Needs of Vulnerable Populations for Participation in Research and Design by Adopting Maslow’s Hierarchy of NeedsProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581221(1-20)Online publication date: 19-Apr-2023
  • (2022)Co-designing Digital Platforms for Volunteer-led Migrant Community Welfare SupportProceedings of the 2022 ACM Designing Interactive Systems Conference10.1145/3532106.3533544(247-262)Online publication date: 13-Jun-2022
  • (2020)Coming to America: Iranians' use of Telegram for immigration information seekingAslib Journal of Information Management10.1108/AJIM-11-2019-032172:4(561-585)Online publication date: 24-Jul-2020
  • (2018)Social Interaction Needs and Entertainment Approaches to Pregnancy Well-Being in mHealth Technology Design for Low-Income Transmigrant Women: Qualitative Codesign StudyJMIR mHealth and uHealth10.2196/mhealth.77086:4(e61)Online publication date: 13-Apr-2018
  • (2018)New to a CountryProceedings of the 12th EAI International Conference on Pervasive Computing Technologies for Healthcare10.1145/3240925.3240969(45-54)Online publication date: 21-May-2018
  • (2018)Working toward Empowering a CommunityProceedings of the 2018 ACM International Conference on Supporting Group Work10.1145/3148330.3148336(335-346)Online publication date: 7-Jan-2018
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