[go: up one dir, main page]
More Web Proxy on the site http://driver.im/ skip to main content
10.1145/1099203.1099213acmconferencesArticle/Chapter ViewAbstractPublication PagesgroupConference Proceedingsconference-collections
Article

Matching human actors based on their texts: design and evaluation of an instance of the ExpertFinding framework

Published: 06 November 2005 Publication History

Abstract

Bringing together human actors with similar interests, skills or expertise is a major challenge in community-based knowledge management. We believe that writing or reading textual documents can be an indicator for a human actor's interests, skills or expertise. In this paper, we describe an approach of matching human actors based on the similarity of text collections that can be attributed to them. By integrating standard methods of text analysis, we extract and match user profiles based on a large collection of documents. We present an instance of the ExpertFinder Framework which measures the similarity of these profiles by means of the Latent Semantic Indexing (LSI) algorithm. The quality of the algorithmic approach was evaluated by comparing its results with judgments of different human actors.

References

[1]
Ackerman, M. S. and McDonald, D. W. Answer Garden 2: Merging Organizational Memory with Collaborative Help. In International Conference on CSCW '96, ACM Press, New York, 1996, 97--105.
[2]
Ackerman, M.S. Augmenting Organizational Memory: A Field Study of Answer Garden, ACM Transactions on Information Systems (TOIS), vol. 16, no. 3, 1998, 203--224.
[3]
Ackerman, M. S.; Pipek, V.; Wulf, V. (eds): Expertise Sharing: Beyond Knowledge Management, MIT Press, Cambridge MA 2003.
[4]
Backhaus, K., Erichson, B., Plinke, W., Weiber, R.: Multivariate Analysemethoden - Eine anwendungsorientierte Einführung. Springer, Berlin 1996.
[5]
Balabanovic, M and Shoham, Y. Fab: Content-Based, Collaborative Recommendation. In: Communications of the ACM, vol. 40, no. 3, 1997, 66--72.
[6]
Battenfeld, J. Benutzer-Matching auf Basis automatischer Textanalyse. Ein Ansatz zur Ähnlichkeitsbestimmung von Benutzern durch Dokumentenanalyse für das ExpertFinder Framework. Diploma thesis, University of Siegen, 2005.
[7]
Becks, A.; Reichling, T.; Wulf, V.: Expert Finding: Approaches to Foster Social Capital, in: Huysman, M.; Wulf, V. (eds.): Social Capital and Information Technology, Cambridge MA 2004, 333--354.
[8]
Berry, M.W., Dumais, S. T., and O'Brien, G. W. Using linear algebra for intelligent information retrieval. SIAM Review, vol. 37, no. 4, 1995, 573--595.
[9]
Cohen, D. and Prusak, L. In Good Company: How Social Capital makes Organizations Work, Harvard Business School Press, Boston, 2001.
[10]
Deerwester, S., Dumais, S., Furnas G., Landauer, T. and Harshman, R., Indexing by Latent Semantic Analysis. Journal of the American Society of Information Science, vol. 41, no. 6, 1990, 391--407.
[11]
Hinds, P. J. and Pfeffer, J. Why Organizations Don't "Know What They Know. In: Ackermann et al. Sharing Expertise - Beyond Knowledge Management, MIT Press, Cambridge, 2003, 3--26.
[12]
Heyer, G., Quasthoff, U. and Wolff, Ch. Möglichkeiten und Verfahren zur automatischen Gewinnung von Fachbegriffen aus Texten. http://wortschatz.informatik.uni-leipzig.de/asv/publikationen/HeyFachbegriffe100902.pdf, 2002, seen: 20.11.2004.
[13]
Kautz, H., Selman, B. and Shah, M. ReferralWeb: Combining Social Networks and Collaborative Filtering. In: Communications of the ACM, special issue, vol. 40, 1997, 63--65.
[14]
McArthur, R. and Bruza P. Discovery of implicit and explicit connections between people using email utterance. In: ECSCW 2003 - Proceedings of the Eighth Conference on Computer Supported Cooperative Work, Helsinki, Finland, 2003, 21--40.
[15]
McDonald, D.W. Recommending Collaboration with Social Networks: A Comparative Evaluation. In: Proceedings of the 2003 ACM Conference on Human Factors in Computer Systems, Ft. Lauderdale, 2003, 593--600.
[16]
McDonald, D. W. Moving from Naturalistic Expertise Location to Expertise Recommendation. Dissertation thesis, University of California, Irvine, 2000.
[17]
McDonald, D. W. Evaluating Expertise Recommendation. In: Proceedings of the 2001 International ACM Conference on Supporting Group Work, ACM Press, New York, 2001, 214--223.
[18]
Pipek, V. and Wulf, V. Pruning the Answer Garden: Knowledge Sharing in Maintenance Engineering. In: Proceedings of the Eighth European Conference on Computer Supported Cooperative Work (ECSCW 2003), Helsinki, Finland, 14-18 September, 2003, Kluwer Academic Publishers, 2003, 1--20.
[19]
Porter, M.F. An algorithm for suffix stripping. http://www.tartarus.org/~martin/PorterStemmer/def.txt, 1980, seen: 06.11.2004.
[20]
Resnick, P. et al.: GroupLens: An Open Architecture for Collaborative Filtering of Netnews. In: Proceedings of the 1994 ACM conference on Computer supported cooperative work, Chapel Hill, North Carolina, United States 1994, 175--186.
[21]
Resnick, P. and Varian, Hal R. Recommender systems. Communications of the ACM, special issue, vol. 40, 1997, 56--58.
[22]
Runte, M. Personalisierung im Internet - Individualisierte Angebote mit Collaborative Filtering. Deutscher Universitäts-Verlag, Wiesbaden 2000.
[23]
Rucker, J., Polanco, M.J. Personalized Navigation for the Web. Communications of the ACM, special issue, vol. 40, 1997, 73--75.
[24]
Snowball Main Page: German stemming algorithm. http://www.snowball.tartarus.org/german/stemmer.html, seen: 06.11.2004.
[25]
Streeter, L. A. and Lochbaum, K. E. Who Knows: A System Based on Automatic Representation of Semantic Structure. In: RIAO '88, Cambridge, MA, 1980, 380--388.
[26]
Sullivan, D. Document Warehousing and Text Mining. Wiley, New York 2001.
[27]
Terveen, L., Hill, W., Amento, B., McDonald, D. and Creter, J. PHOAKS: A System for Sharing Recommendations. In: Communications of the ACM, special issue, vol. 40, 1997, 59--62.
[28]
Tyler, J. R., Wilkinson, D. M. and Huberman, B. A., Email as spectroscopy: automated discovery of community structure within organizations, in: Huysman, M.; Wenger, E.; Wulf, V. (eds): Communities and technologies 2003, Kluwer, B.V, 81--96.
[29]
Vivacque, A. and Lieberman, H. Agents to assist in finding help, In: Proceedings in the Conference on Human Computer Interaction (CHI 2000), ACM Press, New York, 2000, 65--72.
[30]
Wenger, E. Communities of Practice, In: Cambridge University Press, Cambridge, 1997.

Cited By

View all

Index Terms

  1. Matching human actors based on their texts: design and evaluation of an instance of the ExpertFinding framework

    Recommendations

    Comments

    Please enable JavaScript to view thecomments powered by Disqus.

    Information & Contributors

    Information

    Published In

    cover image ACM Conferences
    GROUP '05: Proceedings of the 2005 ACM International Conference on Supporting Group Work
    November 2005
    368 pages
    ISBN:1595932232
    DOI:10.1145/1099203
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

    Sponsors

    Publisher

    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 06 November 2005

    Permissions

    Request permissions for this article.

    Check for updates

    Author Tags

    1. community building
    2. expertise sharing
    3. keyword extraction
    4. knowledge management
    5. latent semantic indexing
    6. user profiling

    Qualifiers

    • Article

    Conference

    GROUP05
    Sponsor:
    GROUP05: ACM 2005 International Conference on Supporting Group Work
    November 6 - 9, 2005
    Florida, Sanibel Island, USA

    Acceptance Rates

    Overall Acceptance Rate 125 of 405 submissions, 31%

    Upcoming Conference

    GROUP '25
    The 2025 ACM International Conference on Supporting Group Work
    January 12 - 15, 2025
    Hilton Head , SC , USA

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • Downloads (Last 12 months)5
    • Downloads (Last 6 weeks)0
    Reflects downloads up to 18 Dec 2024

    Other Metrics

    Citations

    Cited By

    View all
    • (2014)Ranking Twitter discussion groupsProceedings of the second ACM conference on Online social networks10.1145/2660460.2660473(177-190)Online publication date: 1-Oct-2014
    • (2013)The Longitudinal Use of SaNDVisIEEE Transactions on Visualization and Computer Graphics10.1109/TVCG.2012.32219:7(1095-1108)Online publication date: 1-Jul-2013
    • (2013)Sharing Knowledge and ExpertiseComputer Supported Cooperative Work10.1007/s10606-013-9192-822:4-6(531-573)Online publication date: 1-Aug-2013
    • (2011)Visual social network analytics for relationship discovery in the enterprise2011 IEEE Conference on Visual Analytics Science and Technology (VAST)10.1109/VAST.2011.6102443(71-79)Online publication date: Oct-2011
    • (2011)Designing context-sensitive systemsExpert Systems with Applications: An International Journal10.1016/j.eswa.2010.05.00638:2(1119-1138)Online publication date: 1-Feb-2011
    • (2011)Mixed-Media-Interaktion in der kooperativen WissenschaftspraxisInformatik-Spektrum10.1007/s00287-011-0524-034:2(165-177)Online publication date: 3-Mar-2011
    • (2010)On the hierarchicalness of q&a posting networksProceedings of the 2010 ACM International Conference on Supporting Group Work10.1145/1880071.1880090(117-120)Online publication date: 7-Nov-2010
    • (2009)Comparability of LSI and human judgment in text analysis tasksProceedings of the 11th WSEAS international conference on Mathematical methods and computational techniques in electrical engineering10.5555/1949006.1949067(359-366)Online publication date: 28-Sep-2009
    • (2009)Internet medical consultant — A knowledge-sharing systemProceedings of the ITI 2009 31st International Conference on Information Technology Interfaces10.1109/ITI.2009.5196058(79-86)Online publication date: Jun-2009
    • (2009)Discovering Areas of Expertise from Publication DataKnowledge Acquisition: Approaches, Algorithms and Applications10.1007/978-3-642-01715-5_19(218-230)Online publication date: 13-May-2009
    • Show More Cited By

    View Options

    Login options

    View options

    PDF

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    Media

    Figures

    Other

    Tables

    Share

    Share

    Share this Publication link

    Share on social media