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Article

Technology trouble? talk to us: findings from an ethnographic field study

Authors:

Nicki KahnamouiAuthors Info & Claims

PDC 04: Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1

Pages 224 - 234

https://doi.org/10.1145/1011870.1011896

Published: 27 July 2004 Publication History

Abstract

The notion that the design of technology is only fully completed when in use [23] is shared by many who now investigate user participation in design and the domestication of new technologies. Taking this idea as our starting point, we developed a research to action project with a major Canadian hospital. Our goals were to address technology implementation issues that arose as most units in the hospital moved to a new building, in which most technology (ranging from wired beds to drug dispensing machines) was new. This paper reports our findings from this project. Emphasis is placed on how institutional arrangements influenced the range of socio-technical possibilities that could be pursued [7]. Work practice problems are discussed in relation to the meso or organizational contexts, including organizational, vendor and staff actor networks.

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Cited By

Bettega MMasu RHansen NTeli M(2022)Off-the-shelf digital tools as a resource to nurture the commonsProceedings of the Participatory Design Conference 2022 - Volume 110.1145/3536169.3537787(133-146)Online publication date: 19-Aug-2022
https://dl.acm.org/doi/10.1145/3536169.3537787
Fitzpatrick GEllingsen G(2013)A Review of 25 Years of CSCW Research in HealthcareComputer Supported Cooperative Work10.1007/s10606-012-9168-022:4-6(609-665)Online publication date: 1-Aug-2013
https://dl.acm.org/doi/10.1007/s10606-012-9168-0
Rasmussen RChristensen AFjeldsted THertzum M(2011)Selecting users for participation in IT projectsInteracting with Computers10.1016/j.intcom.2011.02.00623:2(176-187)Online publication date: 1-Mar-2011
https://dl.acm.org/doi/10.1016/j.intcom.2011.02.006
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cover image ACM Conferences

PDC 04: Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1

July 2004

245 pages

ISBN:1581138512

DOI:10.1145/1011870

Conference Chairs:
Andrew Clement
University of Toronto, Canada
,
Peter van den Besselaar
NIWI, Royal Netherlands Academy of Arts and Sciences, Netherlands

Copyright © 2004 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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New York, NY, United States

Publication History

Published: 27 July 2004

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Cited By

Bettega MMasu RHansen NTeli M(2022)Off-the-shelf digital tools as a resource to nurture the commonsProceedings of the Participatory Design Conference 2022 - Volume 110.1145/3536169.3537787(133-146)Online publication date: 19-Aug-2022
https://dl.acm.org/doi/10.1145/3536169.3537787
Fitzpatrick GEllingsen G(2013)A Review of 25 Years of CSCW Research in HealthcareComputer Supported Cooperative Work10.1007/s10606-012-9168-022:4-6(609-665)Online publication date: 1-Aug-2013
https://dl.acm.org/doi/10.1007/s10606-012-9168-0
Rasmussen RChristensen AFjeldsted THertzum M(2011)Selecting users for participation in IT projectsInteracting with Computers10.1016/j.intcom.2011.02.00623:2(176-187)Online publication date: 1-Mar-2011
https://dl.acm.org/doi/10.1016/j.intcom.2011.02.006
Simonsen JHertzum MHakken DSimonsen JRoberston T(2008)Participative design and the challenges of large-scale systemsProceedings of the Tenth Anniversary Conference on Participatory Design 200810.5555/1795234.1795236(1-10)Online publication date: 1-Oct-2008
https://dl.acm.org/doi/10.5555/1795234.1795236
Bruun Jensen C(2007)Sorting Attachments: Usefulness of STS in Healthcare Practice and PolicyScience as Culture10.1080/0950543070156863616:3(237-251)Online publication date: Sep-2007
https://doi.org/10.1080/09505430701568636
Balka EWagner IHinds PMartin D(2006)Making things workProceedings of the 2006 20th anniversary conference on Computer supported cooperative work10.1145/1180875.1180912(229-238)Online publication date: 4-Nov-2006
https://dl.acm.org/doi/10.1145/1180875.1180912
Balka EJacucci GKensing F(2006)Inside the belly of the beastProceedings of the ninth conference on Participatory design: Expanding boundaries in design - Volume 110.1145/1147261.1147281(134-143)Online publication date: 1-Aug-2006
https://dl.acm.org/doi/10.1145/1147261.1147281
Robertson TMansfield TLoke LJacucci GKensing F(2006)Designing an immersive environment for public useProceedings of the ninth conference on Participatory design: Expanding boundaries in design - Volume 110.1145/1147261.1147267(31-40)Online publication date: 1-Aug-2006
https://dl.acm.org/doi/10.1145/1147261.1147267
Balka EWagner IJensen C(2005)Reconfiguring critical computing in an era of configurabilityProceedings of the 4th decennial conference on Critical computing: between sense and sensibility10.1145/1094562.1094572(79-88)Online publication date: 20-Aug-2005
https://dl.acm.org/doi/10.1145/1094562.1094572

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