Knowledge management strategies: a multi‐case study

The goal of every organization is to manage their knowledge successfully. A firm’s knowledge management strategy should reflect its internal competitive strategy. The strategy chosen should create value for the firm’s customers, turn a profit for the firm and focus on how the firm’s employees deliver on the value, differentiation, and speed. The primary thrust of this paper is to inspect the knowledge management (KM) practices of three organizations and discuss the commonalties based on a grounded theory approach. The results of this research effort are intended to show some of the tools and methods that successful organizations have used to manage their knowledge.