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The ERP Revolution: Surviving vs. Thriving

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Abstract

This paper presents preliminary findings from a research project that examined how firms are generating business value from their investments in enterprise resource planning (ERP) systems. The research, which was done jointly with Benchmarking Partners, describes the stages of ERP implementation, the obstacles that firms encountered in generating benefits from the systems, and some critical success factors for getting business value from the implementation of an ERP system in business.

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Authors and Affiliations

  1. Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 77 Massachusetts Avenue, E40-193, Cambridge, MA, 02139-4307, USA

    Jeanne W. Ross

  2. Centre for Management of Information Technology, Melbourne Business School, University of Melbourne, 200 Leicester Street, Carlton, 3053, Victoria, Australia

    Michael R. Vitale

Authors
  1. Jeanne W. Ross
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  2. Michael R. Vitale
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Ross, J.W., Vitale, M.R. The ERP Revolution: Surviving vs. Thriving. Information Systems Frontiers 2, 233–241 (2000). https://doi.org/10.1023/A:1026500224101

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  • DOI: https://doi.org/10.1023/A:1026500224101

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