Abstract
A model is proposed here for The Take away Restaurant. The model is developed under the assumption that there is no limit for the number of customer’s arrival and there is limited number of servers who will attend customers. At the time of heavy rush that is at dinner time, overcrowding is major problem, which may effect profit as well as goodwill of restaurant. Studying and analyzing such type of restaurants from long period of time, we have noticed continuous increase in number of customers as well as in number of restaurants. So it is a big question in front of management how to provide best service in lesser time so that their customer could not move to other options. Long waiting queues is a big issue for a customer as he is not ready to wait for a long time. When we asked to many customers the reason for switching to other restaurants from a particular restaurant, they pointed on issues like insufficient personnel and long waiting time. To overcome these situations, we will use queuing model which can provide reasonably accurate evaluations of our system’s performance in the light of Simulation modeling.
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Prachi Jain is an assistant professor in Vishveshwarya Group of Institutions, India. She completed her Master’s degree at the Department of Mathematics in University of Lucknow, India. She holds a Bachelor degree from University of Lucknow. Her research interests include areas such as queuing theory, inventory control system and Simulation Modelling.
Dr. Rashid Ali is professor and head of department at the department of Applied Sciences in Krishna Engineering College, India. He was a scholar of Roorkee University, India. His research interests include areas such as fluid dynamics, fuzzy theory, queuing theory and Mathematical Modelling.
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Jain, P., Ali, R. A case study of take away restaurant using simulation modelling approach. J Serv Sci Res 8, 207–221 (2016). https://doi.org/10.1007/s12927-016-0011-x
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DOI: https://doi.org/10.1007/s12927-016-0011-x