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Improving Health Care Management in Hospitals Through a Productivity Dashboard

  • Systems-Level Quality Improvement
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Abstract

Health information systems have been developed to help hospital managers steer daily operations, including key performance indicators (KPIs) for monitoring on a time-aggregated basis. Yet, current literature lacks in proposals of productivity dashboards to assist hospitals stakeholders. This research focuses on two related problems: (1) hospital organizations need access to productivity information to improve access to services; and (2) managers need productivity information to optimize resource allocation. This research consists in the development of dashboards to monitor information obtained from a hospital organization to support decision makers. To develop and evaluate the productivity dashboard, the Design Science Research (DSR) methodology was adopted. The dashboard was evaluated by stakeholders of a large Portuguese hospital who contributed to iteratively improving its design toward a useful decision support tool. Additionally, it was ascertained that monitoring productivity needs more study and that the dashboards on these themes are valuable assets at a monitoring level and subsequent decision-making process.

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  1. DCTI, ISCTE-Instituto Universitário de Lisboa, Line 1: Av. das Forças Armadas, 1649-026, Lisbon, Portugal

    Miguel Pestana, Ruben Pereira & Sérgio Moro

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  1. Miguel Pestana
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  2. Ruben Pereira
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  3. Sérgio Moro
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Correspondence to Ruben Pereira.

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Pestana, M., Pereira, R. & Moro, S. Improving Health Care Management in Hospitals Through a Productivity Dashboard. J Med Syst 44, 87 (2020). https://doi.org/10.1007/s10916-020-01546-1

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