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Using informatics to engage patients

  • Minisymposium: Patient experience in pediatric radiology
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Abstract

As a specialty, radiology has spent much of the last two decades implementing information systems that improve departmental efficiency and the ordering provider’s access to information. While our patients have realized benefits such as improved access to care and reduced turnaround times, there has been little focus on using these information systems to improve patient engagement. In the last decade, society has shifted. Now, consumers in every industry expect to be able to use technology to help them accomplish different tasks from scheduling to communicating. Medicine, in general, has been slow to respond to the concept of the patient as a consumer. In this manuscript we describe some of the informatics efforts we have employed in our department to improve patient engagement. We present these initiatives, corresponding to each aspect of the radiology value stream, from the patient’s point of view.

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Authors and Affiliations

  1. Department of Radiology, Cincinnati Children’s Hospital Medical Center, 3333 Burnet Ave., MLC 5031, Cincinnati, OH, 45229, USA

    Alexander J. Towbin, Timothy O’Connor, Laurie A. Perry, Jay A. Moskovitz, Glenn G. Miñano, Jennifer Regan, David Hulefeld, Eric Schwieterman, Dianne Hater & Rachel L. Smith

  2. Department of Radiology, University of Cincinnati College of Medicine, Cincinnati, OH, USA

    Alexander J. Towbin

Authors
  1. Alexander J. Towbin
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  2. Timothy O’Connor
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  3. Laurie A. Perry
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  4. Jay A. Moskovitz
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  5. Glenn G. Miñano
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  6. Jennifer Regan
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  7. David Hulefeld
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  8. Eric Schwieterman
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  9. Dianne Hater
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  10. Rachel L. Smith
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Corresponding author

Correspondence to Alexander J. Towbin.

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Conflicts of interest

Dr. Towbin receives grant funding from Guerbet and the Cystic Fibrosis Foundation, is on advisory boards for KLAS and IBM Watson Health imaging, is a consultant for Applied Radiology, and receives author royalties from Elsevier.

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Towbin, A.J., O’Connor, T., Perry, L.A. et al. Using informatics to engage patients. Pediatr Radiol 50, 1514–1524 (2020). https://doi.org/10.1007/s00247-020-04767-1

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  • DOI: https://doi.org/10.1007/s00247-020-04767-1

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