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Components of a Digital Transformation Strategy: A South African Perspective

  • Conference paper
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Proceedings of Sixth International Congress on Information and Communication Technology

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 236))

Abstract

Most organisations have begun to take the phenomenon of digital transformation very seriously and in response, they have adopted a digital transformation strategy (DTS) to guide them on the journey to being digitally transformed. Despite the impetus to adopt a DTS, most organisations lack the understanding of what a DTS entails and the components of such a strategy. In an effort to bring better understanding on the components of a DTS, this study adopted a qualitative research approach and collected research data using an Internet-mediated questionnaire. Our research findings revealed that most organisations have recently adopted a DTS within the last 10 years with the exception of a few. Furthermore, our research findings reveal that a DTS must incorporate the following components, digitisation of the customer experience, digitisation of products and services, digitisation employee ways of working and digitisation of business processes. Our findings also revealed that a DTS leverages digital technologies enabling the organisation to compete, innovate, grow and achieve its business strategy. These results have implications for academics; our study adds to the digital transformation body of knowledge and specifically the components of a DTS. We also propose a definition of a DTS based on our findings of DTS components. For practitioners, managers formulating and refining their DTS can use the DTS components as a benchmark of what to incorporate in their DTS.

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Author information

Authors and Affiliations

  1. University of Pretoria, Private Bag X20, Pretoria, South Africa

    Kudzai Mapingire, Hanlie Smuts & Alta Van der Merwe

Authors
  1. Kudzai Mapingire
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  2. Hanlie Smuts
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  3. Alta Van der Merwe
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Editor information

Editors and Affiliations

  1. Middlesex University, London, UK

    Xin-She Yang

  2. University of Reading, Reading, UK

    Simon Sherratt

  3. JIS University, Kolkata, India

    Nilanjan Dey

  4. Global Knowledge Research Foundation, Ahmedabad, India

    Amit Joshi

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© 2022 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

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Mapingire, K., Smuts, H., Van der Merwe, A. (2022). Components of a Digital Transformation Strategy: A South African Perspective. In: Yang, XS., Sherratt, S., Dey, N., Joshi, A. (eds) Proceedings of Sixth International Congress on Information and Communication Technology. Lecture Notes in Networks and Systems, vol 236. Springer, Singapore. https://doi.org/10.1007/978-981-16-2380-6_38

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