Abstract
In customer support, chatbot by using machine learning customer can converse by a chatbot and acquire the query intent information. With the enhancement of globalization and industrialization, it becomes a problem for enterprises to interact with the customer and listen to their difficulties to a big extent. Chatbots make ease the pain that the industries nowadays facing. The aim of this chatbot is to support and reply to the client by giving him/her the relevant intent depending on the query request from the customers.
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Madana Mohana, R., Pitty, N., Lalitha Surya Kumari, P. (2021). Customer Support Chatbot Using Machine Learning. In: Satapathy, S., Zhang, YD., Bhateja, V., Majhi, R. (eds) Intelligent Data Engineering and Analytics. Advances in Intelligent Systems and Computing, vol 1177. Springer, Singapore. https://doi.org/10.1007/978-981-15-5679-1_42
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DOI: https://doi.org/10.1007/978-981-15-5679-1_42
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