Abstract
The objective of this paper was to investigate the driver’s experience of commercial vehicle driving. This activity analysis was performed to account for anything that a person does in the cabin. The main user activities were classified into three groups; critical, significant and moderate. The user activities were also analyzed with respect to ergonomic approaches such as using an ergonomic checklist and an expert evaluation. The evaluation results showed that there was not enough space among the seat control buttons. In addition, the center console lacked storage facilities compared to the occupied space. The observation of behavioral patterns was conducted to guide an observer though the user environment. A total of 11 commercial vehicle drivers were recruited for this study. The 17 representative behavioral patterns were defined in terms of the frequency and severity of events. By taking advantage of observations, a variety of recommendations could be made from the user-centric perspective.
Chapter PDF
Similar content being viewed by others
References
Foxall, G.R.: User initiated product innovations. Industrial Marketing Management 18(2), 95–104 (1989)
Alben, L.: Quality of Experience: defining the criteria for effective interaction design. ACM Interactions 3(3), 11–15 (1996)
Desmet, P., Hekkert, P.: Framework for Product Experience. International Journal of Design 1(1), 57–66 (2007)
Roto, V.: Web Browsing on Mobile Phones -Characteristics of User Experience, Doctoral dissertation at Helsinki University of Technology, Helsinki, Finland (2006)
Lee, H.S.: Current Trends and Future Issues on Automotive Industry. In: Procs. 2007 Fall Conference of the Korean Society of Automotive Engineers, Duksan, Korea (2007)
Kang, S.M., Park, S.Y., Park, P.: A Study of Automotive IP design based on the Driver’s Cognitive Characteristics. Korean Journal of the Science of Emotion and Sensibility 1(2), 81–91 (1998)
Herriotts, P.: Identification of vehicle design requirements for older drivers. Applied Ergonomics 36(3), 255–262 (2005)
Wang, X., Breton-Gadegbeku, A.L., Bouzon, L.: Biomechanical evaluation of the comfort of automobile clutch pedal operation. International Journal of Industrial Ergonomics 34(3), 209–221 (2004)
Bruner, G.C., Kumar, A.: Explaining Consumer Acceptance of Handheld Internet Devices. Journal of Business Research 58(5), 553–558 (2005)
Nielsen, J.: Usability Engineering, pp. 115–148. Academic Press, CA (1993)
Lee, J.H.: An investigation of the user research techniques in the user-centered design framework. Journal of Korean Society of Design Science 17(2), 77–86 (2004)
Mack, Z., Sharples, S.: The importance of usability in product choice: A mobile phone case study. Ergonomics 52(12), 1514–1528 (2009)
Ross, T., Burnett, G.: Evaluation of the human-machine interface for complex system interaction: a case study in vehicle navigation systems. International Journal of Human-Computer Studies 55(4), 661–674 (2001)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Lim, Y., Park, S., Jung, E.S., Kim, T. (2011). Driver’s Experience and Behavioral Patterns through the Observation of Commercial Vehicle Driving. In: Jacko, J.A. (eds) Human-Computer Interaction. Towards Mobile and Intelligent Interaction Environments. HCI 2011. Lecture Notes in Computer Science, vol 6763. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21616-9_48
Download citation
DOI: https://doi.org/10.1007/978-3-642-21616-9_48
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-21615-2
Online ISBN: 978-3-642-21616-9
eBook Packages: Computer ScienceComputer Science (R0)