Abstract
Expert finding addresses the problem of retrieving a ranked list of people who are knowledgeable on a given topic. Several models have been proposed to solve this task, but so far these have focused solely on returning the most knowledgeable people as experts on a particular topic. In this paper we argue that in a real-world organizational setting the notion of the “best expert” also depends on the individual user and her needs. We propose a user-oriented approach that balances two factors that influence the user’s choice: time to contact an expert, and the knowledge value gained after. We use the distance between the user and an expert in a social network to estimate contact time, and consider various social graphs, based on organizational hierarchy, geographical location, and collaboration, as well as the combination of these. Using a realistic test set, created from interactions of employees with a university-wide expert search engine, we demonstrate substantial improvements over a state-of-the-art baseline on all retrieval measures.
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Smirnova, E., Balog, K. (2011). A User-Oriented Model for Expert Finding. In: Clough, P., et al. Advances in Information Retrieval. ECIR 2011. Lecture Notes in Computer Science, vol 6611. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-20161-5_58
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DOI: https://doi.org/10.1007/978-3-642-20161-5_58
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