Abstract
Hospitals strive to improve the safety of their patients. Yet, every year, thousands of patients suffer from adverse events, which are defined as undesirable outcomes caused by health care business processes. There are few tools supporting adverse event detection and these are ineffective. There is hence some urgency in developing such a tool in a way that complies with the organizations goals and privacy legislation. In addition, governments will soon require hospitals to report on adverse events. In this paper, we will show how a pilot application we developed contributes to the patient safety goals of a major teaching hospital and how our goal-driven approach supported the collaboration between the university researchers and hospital decision makers involved. Benefits and challenges related to the modeling of requirements, goals, and processes, and to the development of the application itself, are also discussed.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Amyot, D.: Introduction to the User Requirements Notation: Learning by Example. Computer Networks 42(3), 285–301 (2003)
Baker, G.R., Norton, P.G., Flintoft, V., Blais, R., Brown, A., Cox, J., et al.: The Canadian Adverse Events Study: the incidence of adverse events among hospital patients in Canada. CMAJ 170(11), 1678–1686 (2004)
Cullen, D.J., Bates, D.W., Small, S.D., Cooper, J.B., Nemeskal, A.R., Leape, L.L.: The incident reporting system does not detect adverse drug events: a problem for quality improvement. Joint Commission Journal on Quality Improvement 21(10), 541–548 (1995)
Forster, A.J., Halil, R.B., Tierney, M.G.: Pharmacist surveillance of adverse drug events. American Journal of Health-System Pharmacy 61(14), 1466–1472 (2004)
Gandhi, T.K., Weingart, S.N., Borus, J., Seger, A.C., Peterson, J., Burdick, E., et al.: Adverse Drug Events in Ambulatory Care. The New England Journal of Medicine 348(16), 1556 (2003)
Gurwitz, J.H., Field, T.S., Avorn, J., McCormick, D., Jain, S., Eckler, M., et al.: Incidence and preventability of adverse drug events in nursing homes. American Journal of Medicine 109(2), 87–94 (2000)
ITU-T – International Telecommunications Union: Recommendation Z.151 (11/08): User Requirements Notation (URN) – Language definition. Geneva, Switzerland (2008)
Liu, L., Yu, E.: Designing Information Systems in Social Context: A Goal and Scenario Modelling Approach. Information Systems 29(2), 187–203 (2004)
Michel, P., Quenon, J.L., de Sarasqueta, A.M., Scemama, O.: Comparison of three methods for estimating rates of adverse events and rates of preventable adverse events in acute care hospitals. British Medical Journal 328(7433), 199–203 (2004)
Pourshahid, A., Chen, P., Amyot, D., Forster, A.J., Ghanavati, S., Peyton, L., Weiss, M.: Toward an integrated User Requirements Notation framework and tool for Business Process Management. In: 3rd Int. MCeTech Conference on eTechnologies, Montréal, Canada, January 3-15, 2008, IEEE Computer Society, Los Alamitos (2008)
Stead, W.W., Lin, H.S.: Computational Technology for Effective Health Care: Immediate Steps and Strategic Directions. In: Committee on Engaging the Computer Science Research Community in Health Care Informatics, National Research Council, USA, National Academies Press, Washington (2009)
The Institute of Medicine. To err is human: building a safer health system. National Academy Press, Washington D.C (2000)
Univ. of Ottawa: jUCMNav 3.2 (2008), http://jucmnav.softwareengineering.ca/jucmnav/
Weiss, M., Amyot, D.: Business Process Modeling with URN. International Journal of E-Business Research 1(3), 63–90 (2005)
van Lamsweerde, A.: Requirements engineering: From System Goals to UML Models to Software Specifications. John Wiley & Sons, Chichester (2009)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2009 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Behnam, S.A., Amyot, D., Forster, A.J., Peyton, L., Shamsaei, A. (2009). Goal-Driven Development of a Patient Surveillance Application for Improving Patient Safety. In: Babin, G., Kropf, P., Weiss, M. (eds) E-Technologies: Innovation in an Open World. MCETECH 2009. Lecture Notes in Business Information Processing, vol 26. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-01187-0_6
Download citation
DOI: https://doi.org/10.1007/978-3-642-01187-0_6
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-01186-3
Online ISBN: 978-3-642-01187-0
eBook Packages: Computer ScienceComputer Science (R0)