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Customer Experience Management in E-Services

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E-Service Intelligence

Part of the book series: Studies in Computational Intelligence ((SCI,volume 37))

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© 2007 Springer-Verlag Berlin Heidelberg

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Sun, Z., Lau, S.K. (2007). Customer Experience Management in E-Services. In: Lu, J., Zhang, G., Ruan, D. (eds) E-Service Intelligence. Studies in Computational Intelligence, vol 37. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-37017-8_17

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  • DOI: https://doi.org/10.1007/978-3-540-37017-8_17

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-37015-4

  • Online ISBN: 978-3-540-37017-8

  • eBook Packages: EngineeringEngineering (R0)

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