[go: up one dir, main page]
More Web Proxy on the site http://driver.im/
Skip to main content
Springer Nature Link
Log in

Experiences with an Emotional Sales Agent

  • Conference paper
Affective Dialogue Systems (ADS 2004)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 3068))

Included in the following conference series:

Abstract

With COSIMAB2B we demonstrate a prototype of a complex and visionary e-procurement application. The embodied character agent named COSIMA is able to respect a customer’s preferences and deals with him or her via natural speech. She expresses various emotions via mimic, gesture, combined with speech synthesis, and COSIMA is even able to consider the customer’s emotions via mimic recognition. As first observations show, this is a very promising approach to improve the bargaining with the customer or the recommendation of products.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Similar content being viewed by others

References

  1. Cowie, R., Douglas-Cowie, E., Tsapatsoulis, N., Votsis, G., Kollias, S., Fellenz, W., Taylor, J.: Emotion recognition in human-computer interaction. IEEE Signal Processing Magazine 18(1), 32–80 (2001)

    Article  Google Scholar 

  2. Ekman, P.: Emotion in the human face. Cambridge University Press, USA (1982)

    Google Scholar 

  3. Fischer, S., Kießling, W., Holland, S., Fleder, M.: The COSIMA Prototype for Multi- Objective Bargaining. In: 1st International Joint Conference on Autonomous Agents and Multiagent Systems (AAMAS 2002), Bologna, Italy, July 2002, pp. 1364–1371 (2002)

    Google Scholar 

  4. Goodwin, C.: Conversational Organization: Interaction between Speakers and Hearers. Academic Press, New York (1981)

    Google Scholar 

  5. Kießling, W.: Foundations of Preferences in Database Systems. In: 28th International Conference on Very Large Data Bases (VLDB 2002), Hong Kong, China, August 2002, pp. 311–322 (2002)

    Google Scholar 

  6. Kießling, W., Köstler, G.: Preference SQL – Design, Implementation, Experiences. In: 28th International Conference on Very Large Data Bases (VLDB 2002), Hong Kong, China, August 2002, pp. 990–1001 (2002)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Institute for Informatics, Chair for Databases and Information Systems, University of Augsburg, 86135, Augsburg, Germany

    Stefan Fischer & Sven Döring

  2. Institute for Informatics, Chair for Image Understanding and Knowledge Based Systems, Technical University of Munich, 85748, Garching, Germany

    Matthias Wimmer

  3. Institute for Science and Technology Studies, Graduate Program “Entering the Knowledge Society”, University of Bielefeld, 33501, Bielefeld, Germany

    Antonia Krummheuer

Authors
  1. Stefan Fischer
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Sven Döring
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Matthias Wimmer
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Antonia Krummheuer
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. University of Augsburg, Germany

    Elisabeth André

  2. Prolog Development Center A/S (PDC), Brøndby, Denmark

    Laila Dybkjær

  3. Department of Information Technology, University of Ulm, Ulm, Germany

    Wolfgang Minker

  4. DaimlerChrysler AG, Dialog Systems, 89081, Ulm, Germany

    Paul Heisterkamp

Rights and permissions

Reprints and permissions

Copyright information

© 2004 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Fischer, S., Döring, S., Wimmer, M., Krummheuer, A. (2004). Experiences with an Emotional Sales Agent. In: André, E., Dybkjær, L., Minker, W., Heisterkamp, P. (eds) Affective Dialogue Systems. ADS 2004. Lecture Notes in Computer Science(), vol 3068. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-24842-2_33

Download citation

  • DOI: https://doi.org/10.1007/978-3-540-24842-2_33

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-22143-2

  • Online ISBN: 978-3-540-24842-2

  • eBook Packages: Springer Book Archive

Publish with us

Policies and ethics

Search

Navigation