Abstract
The traditional service life cycle starts with the formulation of required needs and ends with the adoption and ownership of the service. In an e-government context, this takes the form of citizens consuming services provided by the public sector bodies. We examine how a combination of mobile e-services and open data can extend and allow possible citizen-driven continuation of the service life cycle. The chosen method is a concept-driven approach, manifesting our concept in a digital prototype, which allows citizens to generate and acquire open data, as well as develop and publish their own e-services.
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Johansson, D., Lassinantti, J., Wiberg, M. (2015). Mobile e-Services and Open Data in e-Government Processes - Concept and Design. In: Younas, M., Awan, I., Mecella, M. (eds) Mobile Web and Intelligent Information Systems. MobiWIS 2015. Lecture Notes in Computer Science(), vol 9228. Springer, Cham. https://doi.org/10.1007/978-3-319-23144-0_14
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DOI: https://doi.org/10.1007/978-3-319-23144-0_14
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