Abstract
Service Science can be considered as the study of the interaction between human beings, technology and business. This paper describes the use of technology to analyse visitor’s experiences in order to improve the tourism business sector. Despite what the mere accidental observation could show, tourism is one of the significant experiences for human beings. Moreover, it is one of the services with most potential for generating wealth. Service Science should be a key for companies and regions to properly design and manage tourist services. This paper describes a study with both sentiment and qualitative analysis carried out using the opinions of foreign tourists in the Philippines. The value of this work lies in providing recommendations on the basis of a systematic study. Thus, the potential of analyzing services through a scientific focus is shown.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Alcoba, J.: Beyond the paradox of service industrialization: approaches to design meaningful services. In: Wang, J. (ed.) Management Science, Logistics, and Operations Research. IGI Global, Hershey (2014)
Park, N., Park, M., Peterson, C.: When is the search for meaning related to life satisfaction? Appl. Psychol. Health and Well-being 2(1), 1–13 (2010)
Hawkins, J., Blakeslee, S.: On intelligence. Times Books, Henry Holt and Company, New York (2004)
Raichle, M.E.: La Red Neuronal por Defecto. Investigacion y Ciencia, (Mayo), pp. 20–26 (2010)
Schacter, D.L., Addis, R.L.: The ghosts of past and future. Nature 445(4), 27 (2007)
Ausubel, D.P., Novak, J.D., Hanesian, H.: Psicología Educativa. Un punto de vista cognoscitivo. Trillas, Mexico (2000)
Rubin, D.C., Rahhal, T.A.: Things learned in early adulthood are remembered best. Mem. Cogn. 26(1), 3–19 (1998)
McAdams, D.P.: The psychology of life stories. Rev. General Psychol. 5(2), 100–122 (2001)
Hassenzahl, M., Tractinsky, N.: User experience - a research agenda. Behav. Inf. Technol. 25(2), 91–97 (2006)
Diller, S., Shedroff, N., Rhea, D.: Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences. New Riders, Berkeley (2008)
Allcock, J.B.: Tourism as a sacred journey. Loisir et Societé/Society and Leisure 11(1), 33–48 (1988)
Willson, G.B., McIntosh, A.J., Zahra, A.L.: Tourism and spirituality: a phenomenological analysis. Ann. Tour. Res. 42, 150–168 (2013)
Laing, J.H., Crouch, G.I.: Frontier tourism. Retracing Mythic Journeys. Ann. Tour. Res. 38(4), 1516–1534 (2011)
Spennemann, D.H.R.: Extreme cultural tourism. From Antarctica to the Moon. Ann. Tour. Res. 34(4), 898–918 (2007)
Varley, P.: Confecting adventure and playing with meaning: the adventure commodification continuum. J. Sport Tour. 11(2), 173–194 (2008)
Buchmann, A., Moore, K., Fisher, D.: Experiencing film tourism. Authenticity and fellowship. Ann. Tour. Res. 37(1), 229–248 (2010)
Cohen, S.A.: Lifestyle travellers. Backpacking as a way of life. Ann. Tour. Res. 38(4), 1535–1555 (2011)
United Nations World Tourism Organization: UNWTO Tourism Highlights 2014 edition. Madrid, Spain (2014)
IPK International on Behalf of ITB Berlin: ITB World Travel Trends Report. Messe Berlin GmbH, Berlin, Germany, 9 (2013)
Kweka, J.: Tourism and the Economy of Tazmania: A CGE Analysis (2004)
Cheng, W.: PNoy: Tourist Spending in Philippines (2014)
Torres, T.P.: Tourism remains key pillar for sustained growth – NSCB. (2013)
Gentner, D.: Why we’re so smart. In: Gentner, D., Goldin-Meadow, S. (eds.) Language in Mind: Advances in the Study of Language and Thought. MIT Press, Cambridge (2003)
Liu, B.: Sentiment analysis and subjectivity. In: Indurkhya, N., Damerau, F.J. (eds.) Handbook of Natural Language Processing. Chapman & Hall/CRC, London (2010)
Pang, B., Lee, L.: Opinion mining and sentiment analysis. Foundations and Trends in Information Retrieval 2(1–2), 1–135 (2008)
Ikei, H., et al.: The physiological and psychological relaxing effects of viewing rose flowers in office workers. J. Physiol. Anthropol. 33, 6 (2014). doi:10.1186/1880-6805-33-6, http://www.physiolanthropol.com
Kahn, P.H., Severson, R.L., Ruckert, J.H.: The human relation with nature and technological nature. Curr. Dir. Psychol. Sci. 18(1) (2009). depts.washington.edu/hints/
Maller, C., et al.: Healthy nature healthy people: “contact with nature” as an upstream health promotion intervention for populations. Health Promot. Int. 21(1) (2005). doi:10.1093/heapro/dai032, http://heapro.oxfordjournals.org
Luck, M., Robinson, P., Smith, S.L.: Tourism. CABI Publishing, Wallingford (2013)
Swarbrooke, J.: Sustainable Tourism Management. CABI Publishing, Wallingford (2002)
Enriquez, V.: From Colonial to Liberation Psychology: The Philippine Experience, pp. 53–57. University of the Philippines Press, Quezon City (1992)
Buswell, J., Williams, C.: Service Quality in Leisure and Tourism. CABI Publishing, UK (2003)
Page, S.: Tourism Management: Managing for Change. Butterworth-Heinemann, Oxford (2003)
Hotel Rise.: Hotel accommodation (2012). http://www.hotelrise.com/hotelaccommodation
Page, S., Connell, J.: Tourism, 3rd edn. Cengage Learning Asia Pte Ltd., Philippines (2012)
Bantilan, A.: User’s satisfaction of information technology usage in the South Eastern University –CDM, MBA: unpublished thesis (2004)
Hovenga, E.: Service Quality in the hotel sector and the influence of personality traits (2010). http://dspace.ou.nl/bitstream/1820/3639/1/MWEHovengaaugustus2010
Zunker, V.: Career counseling: a holistic approach, 8th edn. Brooks/COLE Cengage Learning, Canada (2012)
Hudson, S., Hudson, L.: Customer Service for Hospitality and Tourism. Goodfellow Publisher Limited, Oxford (2013)
Chon, K., Maier, T.: Welcome to Hospitality - An Introduction, 3rd edn. Delmar/Cengage Learning, New York (2010)
Johns, N., Howard, A.: Customer expectations versus perceptions of service performance in the foodservice industry. Int. J. Serv. Ind. Manag. (1998). http://www.emeraldinsight.com/doi/abs/10.1108/09564239810223556
Tam W., Yung, N.: Managing customer for value in catering industry (fast food) in Hong Kong, MBA thesis, The Chinese University of Hong Kong (2003)
Johns, N., Pine, R.: Consumer behavior in food service industry: a review. Int. J. Hosp. Manag. 21, 119–134 (2002)
Acknowledgement
The authors of this paper would like to express their gratitude to Bitext for providing the sentiment analysis technology that made possible the data exploration.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2015 Springer International Publishing Switzerland
About this paper
Cite this paper
Alcoba, J., Mostajo, S., Clores, R., Paras, R., Mejia, G.C., Ebron, R.A. (2015). Tourism as a Life Experience: A Service Science Approach. In: Nóvoa, H., Drăgoicea, M. (eds) Exploring Services Science. IESS 2015. Lecture Notes in Business Information Processing, vol 201. Springer, Cham. https://doi.org/10.1007/978-3-319-14980-6_15
Download citation
DOI: https://doi.org/10.1007/978-3-319-14980-6_15
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-14979-0
Online ISBN: 978-3-319-14980-6
eBook Packages: Computer ScienceComputer Science (R0)