Abstract
As advanced technologies become increasingly complex and opaque, people perceive them to be nondeterministic, raising concerns about trust in technology. This issue is especially crucial in risky domains where technology misuse can cause significant harm or loss. Design heuristics that consider users’ perspectives on technology trustworthiness are needed to support practitioners in promoting trust. In this paper, we demonstrate a human-centred approach to investigate users’ perceptions of trustworthiness in advanced technologies and develop design heuristics that enable the creation of trustworthy technologies. The paper outlines the research design's rationale, goals, methodology, and progress.
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Funding
This research was funded by the Trust and Influence Programme [FA8655–22-1–7051], the European Office of Aerospace Research and Development, and the US Air Force Office of Scientific Research. Grunt number TAU21182 received by Tallinn University School of Digital Technologies.
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Paramonova, I., Sousa, S., Lamas, D. (2023). Heuristics to Design Trustworthy Technologies: Study Design and Current Progress. In: Abdelnour Nocera, J., Kristín Lárusdóttir, M., Petrie, H., Piccinno, A., Winckler, M. (eds) Human-Computer Interaction – INTERACT 2023. INTERACT 2023. Lecture Notes in Computer Science, vol 14145. Springer, Cham. https://doi.org/10.1007/978-3-031-42293-5_60
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